Tool Rental Service Technician Full Time- 6 Month Contract (OSHAWA)
About the role
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
Tool Rental Service Technicians are responsible for the day-to-day operation and maintenance of equipment in the tool rental department. Providing outstanding service to customers by having available equipment that is reliable and properly maintained is the key responsibility of this position. Service Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary. This position also involves forecasting and ordering parts for repair, using a computer to process transactions, training Tool Rental Associates on how to turn and service tools properly, maintenance duties (e.g., keeping work area clean and organized), and acting as a Sales Associate on the floor.
Position Responsibilities:
We're looking for the type of associates who can tap into their inner orange by:
- Performing preventive maintenance on tools
- Forecasting and maintain an adequate inventory of parts for repair
- Using information from manuals, vendors, etc. to help diagnose problems and restore equipment
- Cleaning, inspecting, and preparing tools for rental to customers
- Ensuring tools are repaired and available for rental in a timely manner while keeping costs to a minimum
- Processing tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return etc.)
- Training Tool Rental Sales Associates on turning, operation, and minor repair of new and existing tools
- Helping customers by providing information and answering questions
- Ensuring rental equipment is properly displayed, signed, and maintained
- Troubleshooting and maintenance of all equipment
- Demonstrating working knowledge and/or hands-on experience with all products in department
- Must operate cash register and follow all related procedures
- Maintaining a high level of knowledge of all tools including how to maintain, repair, order parts, proper usage, etc.
- Analyzing information to recognize potential problems, identifying causes of equipment problems (loose parts, misuse by customers, etc.) and proposing solutions
- Providing outstanding customer service
- Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Worker"
Experience/Knowledge Required:
The kind of orange we’re looking for will possess:
- Ability to work a flexible schedule including evenings and weekends
- Excellent communication skills and customer service skills
- Knowledge of all policies, procedures and duties related to customer service
- Excellent decision making ability and problem solving skills
- Knowledge of tools including how to maintain, repair, order parts, proper usage, etc.
About Home Depot Canada
The Home Depot Canada is the Canadian arm of the world’s largest home improvement retailer. The company has 182 stores in 10 Canadian provinces, employing more than 30,000 associates from coast-to-coast.
Our company is the largest home improvement retailer in Canada, the U.S. and Mexico. Our global expansion demonstrates how The Home Depot combines its vast knowledge of the home improvement industry with the needs, shopping trends and customs of each unique geography to best serve customers.
Based out of our dynamic Toronto-based Store Support Centre, we have many opportunities available for corporate professionals seeking a big challenge with great rewards. Our high-performing team consists of marketing and communication specialists, the industry’s best product merchants, and experts in financial and inventory planning. We also have exciting opportunities within our Supply Chain team including positions at our Distribution Centres.
The Home Depot’s values are the fabric of the company's unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our "orange blooded" entrepreneurial spirit are distinctive hall marks of our company.
With our unprecedented growth, there's no better time to build your career at The Home Depot Canada.
Tool Rental Service Technician Full Time- 6 Month Contract (OSHAWA)
About the role
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
Tool Rental Service Technicians are responsible for the day-to-day operation and maintenance of equipment in the tool rental department. Providing outstanding service to customers by having available equipment that is reliable and properly maintained is the key responsibility of this position. Service Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary. This position also involves forecasting and ordering parts for repair, using a computer to process transactions, training Tool Rental Associates on how to turn and service tools properly, maintenance duties (e.g., keeping work area clean and organized), and acting as a Sales Associate on the floor.
Position Responsibilities:
We're looking for the type of associates who can tap into their inner orange by:
- Performing preventive maintenance on tools
- Forecasting and maintain an adequate inventory of parts for repair
- Using information from manuals, vendors, etc. to help diagnose problems and restore equipment
- Cleaning, inspecting, and preparing tools for rental to customers
- Ensuring tools are repaired and available for rental in a timely manner while keeping costs to a minimum
- Processing tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return etc.)
- Training Tool Rental Sales Associates on turning, operation, and minor repair of new and existing tools
- Helping customers by providing information and answering questions
- Ensuring rental equipment is properly displayed, signed, and maintained
- Troubleshooting and maintenance of all equipment
- Demonstrating working knowledge and/or hands-on experience with all products in department
- Must operate cash register and follow all related procedures
- Maintaining a high level of knowledge of all tools including how to maintain, repair, order parts, proper usage, etc.
- Analyzing information to recognize potential problems, identifying causes of equipment problems (loose parts, misuse by customers, etc.) and proposing solutions
- Providing outstanding customer service
- Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Worker"
Experience/Knowledge Required:
The kind of orange we’re looking for will possess:
- Ability to work a flexible schedule including evenings and weekends
- Excellent communication skills and customer service skills
- Knowledge of all policies, procedures and duties related to customer service
- Excellent decision making ability and problem solving skills
- Knowledge of tools including how to maintain, repair, order parts, proper usage, etc.
About Home Depot Canada
The Home Depot Canada is the Canadian arm of the world’s largest home improvement retailer. The company has 182 stores in 10 Canadian provinces, employing more than 30,000 associates from coast-to-coast.
Our company is the largest home improvement retailer in Canada, the U.S. and Mexico. Our global expansion demonstrates how The Home Depot combines its vast knowledge of the home improvement industry with the needs, shopping trends and customs of each unique geography to best serve customers.
Based out of our dynamic Toronto-based Store Support Centre, we have many opportunities available for corporate professionals seeking a big challenge with great rewards. Our high-performing team consists of marketing and communication specialists, the industry’s best product merchants, and experts in financial and inventory planning. We also have exciting opportunities within our Supply Chain team including positions at our Distribution Centres.
The Home Depot’s values are the fabric of the company's unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our "orange blooded" entrepreneurial spirit are distinctive hall marks of our company.
With our unprecedented growth, there's no better time to build your career at The Home Depot Canada.