Advisor, Claims Sharing Economy
Top Benefits
About the role
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
Reporting to the Senior Manager, Sharing Economy Claims, the incumbent is accountable for the development, implementation and monitoring of Economical's technical claims standards, policies, procedures and audits for the Claims Sharing Economy business line in addition to the processes and systems that support these. The role will also support Sharing Economy Claims areas of the business that handle injury claims for Accidents Benefits and Bodily Injury to oversee and provide support, leadership, direction and guidance on quality, performance and productivity for claims handling across Canada. The components of quality control will include conducting file reviews, supporting internal and external audit events and providing technical training & trending analysis of the Accident Benefits & Bodily Injury portfolio, with a special focus on APD.
Your Responsibilities Claims Oversight & Audit:
- Conduct audits of APD, AB, and BI Sharing Economy claims.
- Provide actionable insights and guidance to leaders on performance management, recurring issues, and remediation strategies.
- Manage internal and external resources supporting audit and quality assurance activities.
- Support the setup of audit events and prepare summaries and presentations for senior leadership and clients.
- Guide and lead reporting analyst responsible for large loss claims report to the client.
Client Engagement & Relationship Management:
- Serve as an important point of contact for client interactions, ensuring a high level of service and responsiveness.
- Provide training to Sharing Economy clients on the AB and BI claims landscape across Canada.
- Clearly articulate legal principles, explain claim file strategies, and respond to client inquiries regarding large loss claims.
- Manage escalated complaints, including those from clients and Customer Dispute Resolution center, and support team leaders in resolution strategies.
- Attend large loss meetings on behalf of the Sharing Economy team and liaise with adjusters managing high-severity claims.
Strategic Advisory & Process Improvement:
- Provide consultative services on claims file management, process effectiveness, and risk controls.
- Recommend and influence changes to policies, guidelines, and best practices.
- Deliver technical training and support to leaders and adjusters to enhance operational capabilities.
Cross-Functional Collaboration:
- Partner with Underwriting on new client offerings to ensure alignment with claims capabilities and risk appetite.
- Collaborate with the Pricing team to analyze claims trends, internal/external factors, and cost drivers.
- Work closely with Vendor Management, Data & Analytics, and Quality & Governance teams to ensure integrated and data-driven decision-making.
Performance Monitoring & Innovation:
- Monitor AB and BI claims and provide insights and recommendations to senior leaders in the Sharing Economy portfolio.
- Support the Senior Manager in analyzing data, metrics, and productivity to identify opportunities for improvement.
- Lead and contribute to projects that drive operational efficiency, innovation, and sustained performance.
- Guide leaders on implementing new initiatives and embedding change management strategies.
Your Skills And Experience
- University Degree in any discipline OR a two year diploma from a provincially recognized and funded community college in a relevant field of study.
- Minimum 5 years Accident Benefits or Bodily Injury adjuster experience.
- Advance BI technical knowledge considered a strong asset.
- CIP and licensed provincially is a strong asset.
- Previous leadership experience is required.
- Collaborative approach, exceptional at coaching and mentoring, great problem solver, innovative thinker who can challenge the status quo. Strong written and verbal communication skills. Strong organizational and time management skills.
- Bilingualism is an asset.
Salary Range: $77,100 - $142,000
Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.
What's in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Go ahead and expect a lot — you deserve it. It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
Background checks This role requires successful clearance of background checks (including criminal checks and leadership references).
About Definity
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities.
Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here.
If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés.
Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous.
Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.
Advisor, Claims Sharing Economy
Top Benefits
About the role
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
Reporting to the Senior Manager, Sharing Economy Claims, the incumbent is accountable for the development, implementation and monitoring of Economical's technical claims standards, policies, procedures and audits for the Claims Sharing Economy business line in addition to the processes and systems that support these. The role will also support Sharing Economy Claims areas of the business that handle injury claims for Accidents Benefits and Bodily Injury to oversee and provide support, leadership, direction and guidance on quality, performance and productivity for claims handling across Canada. The components of quality control will include conducting file reviews, supporting internal and external audit events and providing technical training & trending analysis of the Accident Benefits & Bodily Injury portfolio, with a special focus on APD.
Your Responsibilities Claims Oversight & Audit:
- Conduct audits of APD, AB, and BI Sharing Economy claims.
- Provide actionable insights and guidance to leaders on performance management, recurring issues, and remediation strategies.
- Manage internal and external resources supporting audit and quality assurance activities.
- Support the setup of audit events and prepare summaries and presentations for senior leadership and clients.
- Guide and lead reporting analyst responsible for large loss claims report to the client.
Client Engagement & Relationship Management:
- Serve as an important point of contact for client interactions, ensuring a high level of service and responsiveness.
- Provide training to Sharing Economy clients on the AB and BI claims landscape across Canada.
- Clearly articulate legal principles, explain claim file strategies, and respond to client inquiries regarding large loss claims.
- Manage escalated complaints, including those from clients and Customer Dispute Resolution center, and support team leaders in resolution strategies.
- Attend large loss meetings on behalf of the Sharing Economy team and liaise with adjusters managing high-severity claims.
Strategic Advisory & Process Improvement:
- Provide consultative services on claims file management, process effectiveness, and risk controls.
- Recommend and influence changes to policies, guidelines, and best practices.
- Deliver technical training and support to leaders and adjusters to enhance operational capabilities.
Cross-Functional Collaboration:
- Partner with Underwriting on new client offerings to ensure alignment with claims capabilities and risk appetite.
- Collaborate with the Pricing team to analyze claims trends, internal/external factors, and cost drivers.
- Work closely with Vendor Management, Data & Analytics, and Quality & Governance teams to ensure integrated and data-driven decision-making.
Performance Monitoring & Innovation:
- Monitor AB and BI claims and provide insights and recommendations to senior leaders in the Sharing Economy portfolio.
- Support the Senior Manager in analyzing data, metrics, and productivity to identify opportunities for improvement.
- Lead and contribute to projects that drive operational efficiency, innovation, and sustained performance.
- Guide leaders on implementing new initiatives and embedding change management strategies.
Your Skills And Experience
- University Degree in any discipline OR a two year diploma from a provincially recognized and funded community college in a relevant field of study.
- Minimum 5 years Accident Benefits or Bodily Injury adjuster experience.
- Advance BI technical knowledge considered a strong asset.
- CIP and licensed provincially is a strong asset.
- Previous leadership experience is required.
- Collaborative approach, exceptional at coaching and mentoring, great problem solver, innovative thinker who can challenge the status quo. Strong written and verbal communication skills. Strong organizational and time management skills.
- Bilingualism is an asset.
Salary Range: $77,100 - $142,000
Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.
What's in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Go ahead and expect a lot — you deserve it. It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
Background checks This role requires successful clearance of background checks (including criminal checks and leadership references).
About Definity
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities.
Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here.
If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés.
Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous.
Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.