Bilingual Elite Travel Advisor (Remote) Cantonese or Mandarin Preferred
Top Benefits
About the role
Elite Travel Advisor (Remote – Ontario Residents Only)
Starting at $22.00/hr | Full-Time | Permanent | Work-from-Home
Do you have experience in the Travel, Airline, or Hospitality industry and a passion for delivering exceptional guest service? Are you looking to grow your career with a company that values work-life balance, promotes from within, and welcomes your ideas? If so, Aspire Lifestyles invites you to join our extraordinary team!
Why Aspire Lifestyles?
We are a global leader and pioneer in the concierge industry with nearly 30 years of experience. As part of our team, you’ll enjoy the stability of a world-class organization without the pressure of commission-based sales or building your own clientele.
What We Offer:
- Remote work – from the comfort of your home
- Starting wage: $22.00/hour
- Full-time, 8-hour shifts (up to 40 hours/week)
- Permanent position
- Comprehensive benefits (after 30 days), including:
- Dental, vision, and extended health care
- RRSP with company match
- Paid time off
- Paid training
- Career advancement opportunities
Key Responsibilities:
- Handle travel-related requests for a high-profile client via phone
- Research, plan, and book customized domestic and international travel (flights, hotels, car rentals)
- Assist with travel changes, cancellations, and rebookings
- Provide expert guidance on exclusive member benefits and rewards
- Troubleshoot issues related to the travel website and guide users through navigation
- De-escalate and resolve customer concerns with professionalism and empathy
What You Bring:
- A passion for delivering outstanding customer experiences
- Strong geographical and travel knowledge (professional or personal)
- Proficiency in navigating multiple systems and online tools
- Ability to thrive in a fast-paced, structured call center environment
- Excellent verbal and written communication skills
Requirements:
- Must be a resident of Ontario, Canada
- Must be available for full-time work, including afternoons and weekends
- GDS experience is required
- TICO certification require (with a willingness to obtain within 3 months of employment)
- 2+ years of customer service experience, preferably in travel or hospitality
- 1+ year of call center experience
- 1+ year of travel industry experience
- High school diploma or equivalent (Travel & Tourism diploma preferred)
- Ability to pass a background check
- Must be fluent in Cantonese or Mandarin
Work-from-Home Requirements:
-
Private, distraction-free home office with a lockable door
-
Wired high-speed internet (minimum 25 Mbps download / 5 Mbps upload)
-
No satellite internet; Wi-Fi not permitted
-
Smartphone with the latest operating system
Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
About Aspire Lifestyles
The best stories are told by those who have lived the experience. Our mission is to inspire and delight your customers by making amazing stories happen every day. Stories they can share with their friends, family and colleagues. Stories that reinforce the value of your brand.
The Aspire Lifestyles global team, a collective of experts and enthusiasts live and breathe this mission, fostering a culture which strives to deliver the ultimate customer experience. We further empower this human endeavour with quality and innovation across every one of our services, networks, platforms and technologies.
We understand that every customer has their own interpretation of “extraordinary” and a unique idea of what “ultimate” is to them. We’re here to help you define exactly what extraordinary means for these customers and deliver the ultimate experience by engaging them with the most relevant and timely benefit solutions on your behalf.
With 25 years’ experience providing white-labeled benefit solutions, our locally-customised and globally available selection of innovative services is well proven and highly praised. Aspire Lifestyles’ services include:
• Industry-leading Concierge Services • End-to-end Airport Services • Custom-built Benefits and Experiences • Comprehensive Travel & Medical Assistance • Travel Security Advice • Health and Wellness Expert Advice • Online Destination Reports • Auto and Home Assistance • Customizable Digital Solutions
Bilingual Elite Travel Advisor (Remote) Cantonese or Mandarin Preferred
Top Benefits
About the role
Elite Travel Advisor (Remote – Ontario Residents Only)
Starting at $22.00/hr | Full-Time | Permanent | Work-from-Home
Do you have experience in the Travel, Airline, or Hospitality industry and a passion for delivering exceptional guest service? Are you looking to grow your career with a company that values work-life balance, promotes from within, and welcomes your ideas? If so, Aspire Lifestyles invites you to join our extraordinary team!
Why Aspire Lifestyles?
We are a global leader and pioneer in the concierge industry with nearly 30 years of experience. As part of our team, you’ll enjoy the stability of a world-class organization without the pressure of commission-based sales or building your own clientele.
What We Offer:
- Remote work – from the comfort of your home
- Starting wage: $22.00/hour
- Full-time, 8-hour shifts (up to 40 hours/week)
- Permanent position
- Comprehensive benefits (after 30 days), including:
- Dental, vision, and extended health care
- RRSP with company match
- Paid time off
- Paid training
- Career advancement opportunities
Key Responsibilities:
- Handle travel-related requests for a high-profile client via phone
- Research, plan, and book customized domestic and international travel (flights, hotels, car rentals)
- Assist with travel changes, cancellations, and rebookings
- Provide expert guidance on exclusive member benefits and rewards
- Troubleshoot issues related to the travel website and guide users through navigation
- De-escalate and resolve customer concerns with professionalism and empathy
What You Bring:
- A passion for delivering outstanding customer experiences
- Strong geographical and travel knowledge (professional or personal)
- Proficiency in navigating multiple systems and online tools
- Ability to thrive in a fast-paced, structured call center environment
- Excellent verbal and written communication skills
Requirements:
- Must be a resident of Ontario, Canada
- Must be available for full-time work, including afternoons and weekends
- GDS experience is required
- TICO certification require (with a willingness to obtain within 3 months of employment)
- 2+ years of customer service experience, preferably in travel or hospitality
- 1+ year of call center experience
- 1+ year of travel industry experience
- High school diploma or equivalent (Travel & Tourism diploma preferred)
- Ability to pass a background check
- Must be fluent in Cantonese or Mandarin
Work-from-Home Requirements:
-
Private, distraction-free home office with a lockable door
-
Wired high-speed internet (minimum 25 Mbps download / 5 Mbps upload)
-
No satellite internet; Wi-Fi not permitted
-
Smartphone with the latest operating system
Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
About Aspire Lifestyles
The best stories are told by those who have lived the experience. Our mission is to inspire and delight your customers by making amazing stories happen every day. Stories they can share with their friends, family and colleagues. Stories that reinforce the value of your brand.
The Aspire Lifestyles global team, a collective of experts and enthusiasts live and breathe this mission, fostering a culture which strives to deliver the ultimate customer experience. We further empower this human endeavour with quality and innovation across every one of our services, networks, platforms and technologies.
We understand that every customer has their own interpretation of “extraordinary” and a unique idea of what “ultimate” is to them. We’re here to help you define exactly what extraordinary means for these customers and deliver the ultimate experience by engaging them with the most relevant and timely benefit solutions on your behalf.
With 25 years’ experience providing white-labeled benefit solutions, our locally-customised and globally available selection of innovative services is well proven and highly praised. Aspire Lifestyles’ services include:
• Industry-leading Concierge Services • End-to-end Airport Services • Custom-built Benefits and Experiences • Comprehensive Travel & Medical Assistance • Travel Security Advice • Health and Wellness Expert Advice • Online Destination Reports • Auto and Home Assistance • Customizable Digital Solutions