About the role
We are in search of a Desktop Support Technician based in Calgary.
Responsibilities:
- Provide support for desktops, laptops, printers, and mobile devices.
- Install, configure, and maintain Windows operating systems and software applications.
- Manage user accounts, permissions, and access rights in Active Directory.
- Troubleshoot network connectivity issues (LAN/WAN/Wi-Fi).
- Maintain and update antivirus and security software.
- Support VoIP phone systems and mobile devices.
- Document support activities and maintain asset inventory.
- Assist with IT equipment procurement and deployment.
- Coordinate with vendors and escalate issues when necessary.
Qualifications:
- Minimum 2 years of experience in a desktop support or IT helpdesk role.
- Strong knowledge of Windows OS, Microsoft Office Suite, and common desktop applications.
- Familiarity with Active Directory, Office 365, and remote support tools.
- Excellent problem-solving and communication skills.
- Ability to work independently and manage multiple tasks.
About Progression3
A full-service Staffing and Recruitment Agency.
The future of work is here and it requires organizations to adjust, innovate and execute at lightning speed. At Progression3, we focus on helping our clients grow and maintain exceptional teams for the new world of work.
We have placed thousands of people with hundreds of organizations for nearly two decades, and are running stronger day-by-day. We’re experts in staffing and recruitment and offer a full-range of workforce solutions that are tailored to the specific needs of your industry.
Founded in 2001, we’re proud to be a people partner of choice for leading companies in Canada and the USA.
About the role
We are in search of a Desktop Support Technician based in Calgary.
Responsibilities:
- Provide support for desktops, laptops, printers, and mobile devices.
- Install, configure, and maintain Windows operating systems and software applications.
- Manage user accounts, permissions, and access rights in Active Directory.
- Troubleshoot network connectivity issues (LAN/WAN/Wi-Fi).
- Maintain and update antivirus and security software.
- Support VoIP phone systems and mobile devices.
- Document support activities and maintain asset inventory.
- Assist with IT equipment procurement and deployment.
- Coordinate with vendors and escalate issues when necessary.
Qualifications:
- Minimum 2 years of experience in a desktop support or IT helpdesk role.
- Strong knowledge of Windows OS, Microsoft Office Suite, and common desktop applications.
- Familiarity with Active Directory, Office 365, and remote support tools.
- Excellent problem-solving and communication skills.
- Ability to work independently and manage multiple tasks.
About Progression3
A full-service Staffing and Recruitment Agency.
The future of work is here and it requires organizations to adjust, innovate and execute at lightning speed. At Progression3, we focus on helping our clients grow and maintain exceptional teams for the new world of work.
We have placed thousands of people with hundreds of organizations for nearly two decades, and are running stronger day-by-day. We’re experts in staffing and recruitment and offer a full-range of workforce solutions that are tailored to the specific needs of your industry.
Founded in 2001, we’re proud to be a people partner of choice for leading companies in Canada and the USA.