Patient Experience Manager
Top Benefits
About the role
Royal City Physio is a busy physiotherapy clinic seeking a well-organized, reliable Patient Experience Manager to execute day-to-day operations, and track patient satisfaction and retention throughout the treatment plan. This position requires an energetic professional with impeccable customer service skills.
Hours/Week
: 30
Wage
: $25 to $28 per hour
- Potential for bonus structure based on performance
Benefits
: After probationary period
Reports to
: Office Manager & Clinic Director
Location
: Royal City Physio, 450 E Columbia St #101, New Westminster, V3L 3X5
Key Responsibilities
- Ensure a positive and welcoming experience for patients, from initial contact through the completion of their treatment journey
- Design and implement systems to monitor and enhance client retention and satisfaction
- Conduct weekly and monthly analysis of key business metrics to inform strategic decisions
- Lead the recruitment, onboarding, training, supervision, and performance evaluation of administrative staff
- Oversee internal office communications to ensure clarity, consistency, and efficiency
- Enhance client retention through proactive communication and exceptional customer service
- Manage scheduling and coordination of part-time administrative staff
- Foster a collaborative, supportive team environment through strong leadership and a positive workplace culture
- Ensure strict adherence to all established office policies and procedures
Qualifications
- High school diploma required; additional credentials such as an Office Assistant Diploma, Business Diploma, or a Bachelor of Business Administration are considered strong assets
- Demonstrated excellence in customer service and problem-solving abilities
- Previous experience as an administrative assistant or in office management is an asset
- Exceptional organizational skills with strong time management, prioritization, and attention to detail; ability to delegate tasks effectively
- Proficient in maintaining accurate and up-to-date client files and administrative records
- Excellent interpersonal and communication skills, both verbal and written
- Proficiency with Jane Client Booking Software, Google Workspace (Drive, Sheets, Docs, Calendar), Slack, and staff scheduling tools (e.g., When I Work) is highly desirable
Please send resume and cover letter to rcpsofia@gmail.com to apply.
Patient Experience Manager
Top Benefits
About the role
Royal City Physio is a busy physiotherapy clinic seeking a well-organized, reliable Patient Experience Manager to execute day-to-day operations, and track patient satisfaction and retention throughout the treatment plan. This position requires an energetic professional with impeccable customer service skills.
Hours/Week
: 30
Wage
: $25 to $28 per hour
- Potential for bonus structure based on performance
Benefits
: After probationary period
Reports to
: Office Manager & Clinic Director
Location
: Royal City Physio, 450 E Columbia St #101, New Westminster, V3L 3X5
Key Responsibilities
- Ensure a positive and welcoming experience for patients, from initial contact through the completion of their treatment journey
- Design and implement systems to monitor and enhance client retention and satisfaction
- Conduct weekly and monthly analysis of key business metrics to inform strategic decisions
- Lead the recruitment, onboarding, training, supervision, and performance evaluation of administrative staff
- Oversee internal office communications to ensure clarity, consistency, and efficiency
- Enhance client retention through proactive communication and exceptional customer service
- Manage scheduling and coordination of part-time administrative staff
- Foster a collaborative, supportive team environment through strong leadership and a positive workplace culture
- Ensure strict adherence to all established office policies and procedures
Qualifications
- High school diploma required; additional credentials such as an Office Assistant Diploma, Business Diploma, or a Bachelor of Business Administration are considered strong assets
- Demonstrated excellence in customer service and problem-solving abilities
- Previous experience as an administrative assistant or in office management is an asset
- Exceptional organizational skills with strong time management, prioritization, and attention to detail; ability to delegate tasks effectively
- Proficient in maintaining accurate and up-to-date client files and administrative records
- Excellent interpersonal and communication skills, both verbal and written
- Proficiency with Jane Client Booking Software, Google Workspace (Drive, Sheets, Docs, Calendar), Slack, and staff scheduling tools (e.g., When I Work) is highly desirable
Please send resume and cover letter to rcpsofia@gmail.com to apply.