Top Benefits
About the role
Company Bio
Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.
Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.
Job Summary
The Preferred Accommodation (PA) Representative is a non-clinical member of the patient care team who is responsible for ensuring that Southlake patients’ preferred accommodation requests are being met to the best of the hospital’s abilities. The PA Representative will communicate Southlake’s Preferred Accommodation program as well as ensure that all the required documentation and financial information is complete.
Skills & Abilities
- A minimum of two years recent experience in a customer service role with demonstrated computer proficiency (face-to-face experience required)
- Previous experience dealing with patients
- Hospital and health care facility experience
- Excellent communication, time management and interpersonal skills
- Ability to pay close attention to details
- Must be flexible
- Must be willing to work required shifts
- Must be able to meet the physical demands of the position
- Highly creative and innovative problem solving and solution oriented skills
- Outstanding customer service skills, strong influencing, investigative and soft selling abilities
- Ability to effectively negotiate financial transactions and foster positive relationships with patients, families, clinical and non- clinical staff members
- Innovative and willing to learn
- Commitment to customer service and teamwork
- Demonstrates individual leadership skills
Qualifications
Post-secondary education- marketing and sales background preferred
Closing Statement
Regular and reliable attendance is an expected requirement of this position.
At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.
About Southlake Health
For 100 years and counting, Southlake Health has built healthy communities through leading edge care with an unwavering pride for people, place and performance. Over the years, Southlake Health has evolved into one of Canada’s top healthcare organizations. It is more than a single centre. Southlake Health is a network of expertise, compassion and excellence that delivers health and wellness, close to home.
With 6,000 staff, medical staff, volunteers and learners, as well as an operating budget in excess of $600 million, Southlake Health operates several sites to deliver care to patients across northern York Region and southern Simcoe County. It also provides specialized cardiac and cancer care to patients as far north as Muskoka and as far south as North York through its regional programs.
Southlake Health is committed to growing alongside the communities its serves. State-of-the-art technologies, advanced research and the latest techniques help patients in every stage of life. In a recognition of its commitment to quality and patient safety, Southlake Health has received the highest distinction of Exemplary Standing from Accreditation Canada for the past 16 years. Known as a pioneer in innovative integrated care initiatives, the Southlake@home program has spread across Ontario to ensure care is always within reach.
With support from its communities, Southlake Health will continue to save lives, push boundaries and bring care closer to home for people today and for generations to come. Help us do more by donating at southlake.ca/foundation.
Top Benefits
About the role
Company Bio
Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.
Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.
Job Summary
The Preferred Accommodation (PA) Representative is a non-clinical member of the patient care team who is responsible for ensuring that Southlake patients’ preferred accommodation requests are being met to the best of the hospital’s abilities. The PA Representative will communicate Southlake’s Preferred Accommodation program as well as ensure that all the required documentation and financial information is complete.
Skills & Abilities
- A minimum of two years recent experience in a customer service role with demonstrated computer proficiency (face-to-face experience required)
- Previous experience dealing with patients
- Hospital and health care facility experience
- Excellent communication, time management and interpersonal skills
- Ability to pay close attention to details
- Must be flexible
- Must be willing to work required shifts
- Must be able to meet the physical demands of the position
- Highly creative and innovative problem solving and solution oriented skills
- Outstanding customer service skills, strong influencing, investigative and soft selling abilities
- Ability to effectively negotiate financial transactions and foster positive relationships with patients, families, clinical and non- clinical staff members
- Innovative and willing to learn
- Commitment to customer service and teamwork
- Demonstrates individual leadership skills
Qualifications
Post-secondary education- marketing and sales background preferred
Closing Statement
Regular and reliable attendance is an expected requirement of this position.
At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.
About Southlake Health
For 100 years and counting, Southlake Health has built healthy communities through leading edge care with an unwavering pride for people, place and performance. Over the years, Southlake Health has evolved into one of Canada’s top healthcare organizations. It is more than a single centre. Southlake Health is a network of expertise, compassion and excellence that delivers health and wellness, close to home.
With 6,000 staff, medical staff, volunteers and learners, as well as an operating budget in excess of $600 million, Southlake Health operates several sites to deliver care to patients across northern York Region and southern Simcoe County. It also provides specialized cardiac and cancer care to patients as far north as Muskoka and as far south as North York through its regional programs.
Southlake Health is committed to growing alongside the communities its serves. State-of-the-art technologies, advanced research and the latest techniques help patients in every stage of life. In a recognition of its commitment to quality and patient safety, Southlake Health has received the highest distinction of Exemplary Standing from Accreditation Canada for the past 16 years. Known as a pioneer in innovative integrated care initiatives, the Southlake@home program has spread across Ontario to ensure care is always within reach.
With support from its communities, Southlake Health will continue to save lives, push boundaries and bring care closer to home for people today and for generations to come. Help us do more by donating at southlake.ca/foundation.