Residence Associate
About the role
Residence Associate
Location: Downtown Hamilton Family YMCA, 79 James Street South, Hamilton, Ontario L8P 2Z1
Position Type: Part-time, Hourly
Rate of Pay: $17.20/hour
Position Description:
We believe that it is through the power of our amazing people that the #YSavesLives. By joining the Health, Fitness, Aquatics & Residence team, you will contribute to making our Y the best place to work.
Reporting to the General Manager, Residence Operations, the Residence Associate assists the Residence department at the Hamilton Downtown YMCA. This role involves residents and member customer support, updating paper and electronic files, as needed, AVOCADO support, and front-line duties as assigned.
This position will also be responsible for administrative functions at the Residence Service Desk and communication to members and potential members in the areas of registration and information. The successful incumbent must be an effective communicator with an appreciation for the need to exhibit appropriate empathy based on individual situations as may be presented.
This is a part time position and will require an availability to work a flexible schedule; including early mornings/open shifts, evenings, weekends and holidays.
What You’ll Do:
· Play a key role at the information hub of the branch, supporting quality services.
· Data entry utilizing Avocado Software
· Conducts personal financial assistance interviews, exercising sound judgment and confidentiality
· Provide excellence in customer service at member point of access
· Member access responsibilities including use of Avocado Software and member account interpretation
· Front line role in collection of accounts, screening/intake of residence applications and dealing with issues as they arise
· Administrative responsibilities and support to the Residence Support Navigator in ensuring the residence processes are followed to standard
· Provide excellence in customer service at resident point of access
What You’ll Bring:
· Post-Secondary education at the college level in Marketing, Office Administration, Social Work or related field is preferable
· Excellent written and oral communication skills
· 1-3 years’ experience in a customer service role within a shelter, residential setting; flexible and well
· Organized
· Computer skills – Word, Excel, Windows, basic internet skills (Avocado experience is preferred)
· Good grasp of math and excellent problem-solving skills
A Major Asset if:
· A proven successful housing experience within a transitional housing framework.
All offers of employment will be subject to the provision that the successful incumbent provides the YMCA of Hamilton|Burlington|Brantford with a current and satisfactory Police Records Check. Positions responsible for the direct supervision of children and/or vulnerable persons will be required, in addition to a Police Records Check, to provide a Vulnerable Sector Screening Report at the time of hire. Police Records Checks are reviewed on an individual basis, and the offence(s), if any, is considered in the decision-making process in relation to the requirement of working with children; therefore, not eliminating all candidates with a record from being offered a position.
Ready to Make a Difference? This is your chance to play a critical role in shaping a thriving, inclusive workplace where employees feel supported and empowered. If you’re passionate about people and excited to lead impactful initiatives, we want to hear from you!
Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role, but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles!
Interested in applying? Please submit your resume to: Lindsay McCormick, General Manager, Residence Operations via email to Lindsay.McCormick@ymcahbb.ca by June 27, 2025.
Job Type: Part-time
Pay: $17.20 per hour
Schedule:
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
Work Location: In person
Application deadline: 2025-06-27
About YMCA of Hamilton/Burlington/Brantford
As one of the largest charitable community service organizations in Canada, the YMCA of Hamilton/Burlington/Brantford responds to critical social needs in the community and works to provide solutions. By nurturing the potential of children, youth and adults, the YMCA connects people to life-building opportunities, to each other and enhances their quality of life. We foster social responsibility and healthy living. The YMCA works collectively with community partners that share the YMCA’s determination in strengthening the foundations of community for all people
Residence Associate
About the role
Residence Associate
Location: Downtown Hamilton Family YMCA, 79 James Street South, Hamilton, Ontario L8P 2Z1
Position Type: Part-time, Hourly
Rate of Pay: $17.20/hour
Position Description:
We believe that it is through the power of our amazing people that the #YSavesLives. By joining the Health, Fitness, Aquatics & Residence team, you will contribute to making our Y the best place to work.
Reporting to the General Manager, Residence Operations, the Residence Associate assists the Residence department at the Hamilton Downtown YMCA. This role involves residents and member customer support, updating paper and electronic files, as needed, AVOCADO support, and front-line duties as assigned.
This position will also be responsible for administrative functions at the Residence Service Desk and communication to members and potential members in the areas of registration and information. The successful incumbent must be an effective communicator with an appreciation for the need to exhibit appropriate empathy based on individual situations as may be presented.
This is a part time position and will require an availability to work a flexible schedule; including early mornings/open shifts, evenings, weekends and holidays.
What You’ll Do:
· Play a key role at the information hub of the branch, supporting quality services.
· Data entry utilizing Avocado Software
· Conducts personal financial assistance interviews, exercising sound judgment and confidentiality
· Provide excellence in customer service at member point of access
· Member access responsibilities including use of Avocado Software and member account interpretation
· Front line role in collection of accounts, screening/intake of residence applications and dealing with issues as they arise
· Administrative responsibilities and support to the Residence Support Navigator in ensuring the residence processes are followed to standard
· Provide excellence in customer service at resident point of access
What You’ll Bring:
· Post-Secondary education at the college level in Marketing, Office Administration, Social Work or related field is preferable
· Excellent written and oral communication skills
· 1-3 years’ experience in a customer service role within a shelter, residential setting; flexible and well
· Organized
· Computer skills – Word, Excel, Windows, basic internet skills (Avocado experience is preferred)
· Good grasp of math and excellent problem-solving skills
A Major Asset if:
· A proven successful housing experience within a transitional housing framework.
All offers of employment will be subject to the provision that the successful incumbent provides the YMCA of Hamilton|Burlington|Brantford with a current and satisfactory Police Records Check. Positions responsible for the direct supervision of children and/or vulnerable persons will be required, in addition to a Police Records Check, to provide a Vulnerable Sector Screening Report at the time of hire. Police Records Checks are reviewed on an individual basis, and the offence(s), if any, is considered in the decision-making process in relation to the requirement of working with children; therefore, not eliminating all candidates with a record from being offered a position.
Ready to Make a Difference? This is your chance to play a critical role in shaping a thriving, inclusive workplace where employees feel supported and empowered. If you’re passionate about people and excited to lead impactful initiatives, we want to hear from you!
Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role, but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles!
Interested in applying? Please submit your resume to: Lindsay McCormick, General Manager, Residence Operations via email to Lindsay.McCormick@ymcahbb.ca by June 27, 2025.
Job Type: Part-time
Pay: $17.20 per hour
Schedule:
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
Work Location: In person
Application deadline: 2025-06-27
About YMCA of Hamilton/Burlington/Brantford
As one of the largest charitable community service organizations in Canada, the YMCA of Hamilton/Burlington/Brantford responds to critical social needs in the community and works to provide solutions. By nurturing the potential of children, youth and adults, the YMCA connects people to life-building opportunities, to each other and enhances their quality of life. We foster social responsibility and healthy living. The YMCA works collectively with community partners that share the YMCA’s determination in strengthening the foundations of community for all people