Position Summary - The RV Park Office Clerk is responsible to ensure they are presenting the Resort to company standards, and that guests are our main focus. Ensuring all standards and procedures are being followed as instructed, and that any discrepancies are reported to the Supervisor.

Wage for this position is $18.00/hr.

Major Duties & Responsibilities:

• Provide superior customer service to guests and team members
• Will be responsible, once trained, to carry out daily activities as training has indicated, always maintaining department standards
• Acknowledges and adheres to the parks policy and procedure manual
• Enforcing parks rules and regulations
• Check guests in and out of the park
• Answering phones and emails in a professional manner
• Ability to handle cash transactions, both actual and electronic
• Resolve guest concerns, issues and follow-up
• Coordinate and communicates with all operating departments to enhance guest experience
• Ensuring you are proficient with the Reservation systems
• Entering in-person, phone and online reservations
• Incoming reservation, Cancellations, Check-outs, Rental agreements
• Reconcile Credit Cards and Floats at change of shift
• Complete a full Cash out at the end of the day
• Submit Deposit and Audit reports
• Rolling and Counting Laundry Float, when required
• Maintain knowledge of current resort events, activities and promotions
• Keeping office and bathroom clean
• Keeping Store stocked
• Restocking Inventory
• Help grounds, when required
• Co-operate and accept other assignments as and when required.

Minimum Qualifications & Skills:

• Minimum of 1 year experience in a front desk agent role preferred.
• Superior written and oral communication skills
• Excellent organizational and time management skills, with the ability to set priorities for self.
• Proficient with computers
• Accurate and detail oriented