General Posting Information

POSITION:

Manager - Decision Support

DEPARTMENT:

Decision Support

CONDITIONS:

Full-time

HOURS:

Approximately 75.0 Bi-Weekly hours

SHIFTS:

Days

WAGE RANGE:

Scale Minimum Maximum

NONU 08 $62.29/hr $75.51/hr

The Manager Decision Support will provide leadership to an enterprise-wide decision support framework within the organization that will provide the Hospital with the appropriate tools, evidence, and knowledge to optimize effective administrative and clinical decision-making. The Manager will establish goals and objectives, plan program expansions, and create a vision for the Decision Support department. The Manager will plan, prepare, interpret, present, and distribute resource utilization, performance, productivity, and program service impact data in support of patient care analysis, resource utilization/allocation, and corporate decision-making.

RESPONSIBILITIES:

Operations Planning

• Prepare the department’s annual budget (capital and operating), monthly variance reports, and developing short and long-term operational plans for the department
• Support the Hospital’s implementation and development of a business performance management program and utilization management program
• Implement department goals and objectives related to corporate strategic outcomes

Program Planning and Clinical Utilization Management

• Responsible for monitoring, analyzing, and interpreting trends in utilization, quality, and productivity indicators by ensuring that processes and methodologies are in place to track accurate and meaningful data
• Responsible for overseeing the provision of performance, utilization, and analytical data to care teams, other internal clients such as department heads across the hospital, and committees including Utilization Resource Management committee, Quality Council, Mortality Review committee, etc.
• Responsible for overseeing the provision of appropriate information support regarding patient activity, resource requirements and other impacts of proposed changes in clinical programs and the Medical Planning Committee.

Performance Measurement

• Responsible for developing and implementing a standardized reporting format to provide clear information and data to clinical and managerial stakeholders.
• Assist in the collection, interpretation and reporting of broad scope of information related to all clinical programs (market share, demographic, clinical, quality, financial, workload measurement and utilization)
• Assist in the development and reporting of data required to support performance review of the organization, including the True North KPIs/cascading Monthly Scorecards.

Operations Management

• Provide leadership to the Decision Support
• Responsible for monitoring, reviewing, and managing daily operations to ensure each department is appropriately and effectively meeting the needs of internal administrative clients, health care providers, and patients.
• Responsible for developing, reviewing and revising departmental policies and procedures. Ensure current documentation is available to staff.
• Responsible for ensuring that the team’s productivity targets and data submission deadlines are met.

Human Resource Management

• Responsible for coordinating the recruitment, selection and training of staff, as well as providing leadership, direction, coaching performance appraisals and support to staff.
• Responsible for coordinating the training of new staff/students for the hospital.
• Responsible for completing performance evaluations and attendance support of staff across portfolio.

REQUIREMENTS:

• Undergraduate degree in a health-related discipline, epidemiology, a quantitative social science, or commensurate level of experience in lieu of formal education
• Three (3) to Five (5) years Manager / Supervisory experience, preferably in a healthcare environment
• Working knowledge of hospital systems
• Superior analytical skills as well as expertise in business intelligence, utilization management, continuous performance improvement (e.g. LEAN), and patient care processes
• Knowledge of hospital reporting requirements

Please note that according to the Ontario Health and Queensway Carleton Hospital Vaccination Policy, all applicants must be fully vaccinated unless they can provide the proof of a valid medical contraindication or exemption on the basis of protected grounds under the Ontario Human Rights Code in order to be considered for any staff or volunteer opportunities. Upon hiring, applicants must provide the proof of either government issued documentation proving they have been fully vaccinated, or present supporting documentation of a valid medical contraindication or exemption under Ontario Human Rights Code.

Thank you for your continued interest in Queensway Carleton Hospital. We deeply value and celebrate the principles of equity, diversity, inclusion, and belonging, as they are integral to the enrichment of our work environment. We believe that by fostering an inclusive and diverse community, we can achieve our mission of providing exceptional healthcare services to all individuals with compassion and respect. We encourage applicants from all backgrounds to apply. We welcome those who would contribute to the further diversification of our organization including, but not limited to women, racial or ethnic minorities, First Nations, Inuit, and Métis peoples, persons with Disabilities, and 2SLGBTQI+ communities.

At Queensway Carleton Hospital, we are committed to ensuring accessibility and accommodating the needs of all candidates throughout the entire selection process. Our dedicated recruitment team is readily available to assist individuals with any inquiries or concerns regarding accessibility and accommodations at any stage of our recruitment process. We invite you to reach out and let us know how we can best support you. We look forward to welcoming diverse talent into our team and continuing to make a positive impact in the lives of our patients and the communities we serve.