Switchboard Operator
Top Benefits
About the role
The Owen Sound Police Service requires a full-time Switchboard Operator. Under the direction of their supervisor, this position will be responsible for administrative and emergency call-taking and dispatching in the computerized Communications Centre. This position involves shift work including days, nights, weekends, and holidays.
This posting is open to all employees and the public.
To be considered for this position, the applicant must;
· Be a Canadian citizen or a permanent resident of Canada;
· Have experience in a call taking role (preferred);
· Possess a minimum Grade 12 education or equivalent;
· Possess accurate and proficient computer and keyboarding skills and the ability to multitask;
· Be of good moral character and habits and have no criminal convictions for which a pardon has not been granted.
· Have excellent interpersonal and strong decision-making skills.
· Preference will be given to applicants with experience in emergency response, distress situations, and high-stress call centre and shift environments.
· Completion of the 911 & Emergency Service Communications program is an asset;
RESPONSIBILITIES:
· Receive all telephone calls to the administrative lines and redirect callers according to requests and/or needs.
· Ensure all information is gathered from the caller and entered into Computer Aided Dispatch software.
· Recognize a priority and/or emergency call for service and transfer it immediately to a Dispatcher for emergency response.
· Contact outside agencies for assistance as requested by Dispatchers in emergency situations.
The salary range for this position is $30.028 - $33.998/hour. Successful candidates will be subject to a comprehensive background check and Criticall Testing.
Accommodations for applicants with disabilities are available, upon request, in relation to materials or processes to be used throughout the hiring process.
Please submit your resume and cover letter for this position, referencing Job #2025-PS08, to the undersigned via email no later than 4:00 pm on June 24th, 2025:
Craig Ambrose
Chief of Police
Owen Sound Police Service
hr@owensoundpolice.com
No phone inquiries, please. We thank all applicants who apply; however, only those selected for an interview will be contacted.
Accommodations for applicants with disabilities are available, upon request, in relation to materials or processes to be used throughout the hiring process.
The Owen Sound Police Service is an Equal Opportunity Employer. In accordance with Municipal Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.
Job Type: Full-time
Additional pay:
- Overtime pay
Benefits:
- On-site parking
Schedule:
- 12 hour shift
- Day shift
- Holidays
- Night shift
Education:
- Secondary School (preferred)
Experience:
- switchboard: 1 year (preferred)
Work Location: In person
Application deadline: 2025-06-24
About The City of Owen Sound
The City of Owen Sound is located on the southern shores of Georgian Bay in a valley below the sheer rock cliffs of the Niagara Escarpment. Owen Sound is characterized by a magnificent harbour and bay, two winding rivers, tree-lined streets, an extensive parks system, and tree-covered hillsides and ravines, which are home to a wide variety of flora and fauna.
Owen Sound is the largest urban community in Grey and Bruce Counties, which combined represent a primary commercial market of 158,000. Owen Sound is the seat of the County of Grey government, and is the location for a number of regional, provincial and federal government offices. There are twelve elementary schools, three secondary schools, and six private schools in addition to a Georgian College campus.
Switchboard Operator
Top Benefits
About the role
The Owen Sound Police Service requires a full-time Switchboard Operator. Under the direction of their supervisor, this position will be responsible for administrative and emergency call-taking and dispatching in the computerized Communications Centre. This position involves shift work including days, nights, weekends, and holidays.
This posting is open to all employees and the public.
To be considered for this position, the applicant must;
· Be a Canadian citizen or a permanent resident of Canada;
· Have experience in a call taking role (preferred);
· Possess a minimum Grade 12 education or equivalent;
· Possess accurate and proficient computer and keyboarding skills and the ability to multitask;
· Be of good moral character and habits and have no criminal convictions for which a pardon has not been granted.
· Have excellent interpersonal and strong decision-making skills.
· Preference will be given to applicants with experience in emergency response, distress situations, and high-stress call centre and shift environments.
· Completion of the 911 & Emergency Service Communications program is an asset;
RESPONSIBILITIES:
· Receive all telephone calls to the administrative lines and redirect callers according to requests and/or needs.
· Ensure all information is gathered from the caller and entered into Computer Aided Dispatch software.
· Recognize a priority and/or emergency call for service and transfer it immediately to a Dispatcher for emergency response.
· Contact outside agencies for assistance as requested by Dispatchers in emergency situations.
The salary range for this position is $30.028 - $33.998/hour. Successful candidates will be subject to a comprehensive background check and Criticall Testing.
Accommodations for applicants with disabilities are available, upon request, in relation to materials or processes to be used throughout the hiring process.
Please submit your resume and cover letter for this position, referencing Job #2025-PS08, to the undersigned via email no later than 4:00 pm on June 24th, 2025:
Craig Ambrose
Chief of Police
Owen Sound Police Service
hr@owensoundpolice.com
No phone inquiries, please. We thank all applicants who apply; however, only those selected for an interview will be contacted.
Accommodations for applicants with disabilities are available, upon request, in relation to materials or processes to be used throughout the hiring process.
The Owen Sound Police Service is an Equal Opportunity Employer. In accordance with Municipal Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.
Job Type: Full-time
Additional pay:
- Overtime pay
Benefits:
- On-site parking
Schedule:
- 12 hour shift
- Day shift
- Holidays
- Night shift
Education:
- Secondary School (preferred)
Experience:
- switchboard: 1 year (preferred)
Work Location: In person
Application deadline: 2025-06-24
About The City of Owen Sound
The City of Owen Sound is located on the southern shores of Georgian Bay in a valley below the sheer rock cliffs of the Niagara Escarpment. Owen Sound is characterized by a magnificent harbour and bay, two winding rivers, tree-lined streets, an extensive parks system, and tree-covered hillsides and ravines, which are home to a wide variety of flora and fauna.
Owen Sound is the largest urban community in Grey and Bruce Counties, which combined represent a primary commercial market of 158,000. Owen Sound is the seat of the County of Grey government, and is the location for a number of regional, provincial and federal government offices. There are twelve elementary schools, three secondary schools, and six private schools in addition to a Georgian College campus.