Specialist, Legal Operations (EMER)
Top Benefits
About the role
The key responsibilities of this role are:
Practice Management and Operational Excellence
- Deliver detail-oriented practice coordination and exceptional service for a key client, in line with BLG’s client service standards
- Coordinate new matter intake, including liaising with business teams to manage conflicts, rates, and fixed fees, and establish best practices for efficient matter opening
- Manage and triage key client emails using efficient systems aligned with lawyer preferences
- Provide frontline assistance and issue resolution across all aspects of key client’s operations
- Understand the full legal matter lifecycle and related internal processes supporting matter progression to completion
- Act as liaison between the practice and business functions (e.g., legal operations, pricing, conflicts, billing/eBilling, collections) to streamline communication and drive efficiency
- Regularly review matters to provide lawyers with status updates, manage deadlines, and collaborate with stakeholders (client, lawyers, paralegals, assistants, and Business services teams) to ensure timely execution
- Apply project management skills to oversee all key client matters and workflows, track deadlines, and ensure timely, on-budget completion
- Represent the practice professionally in client interactions, including coordinating meetings, preparing reports, and triaging inquiries related to matter management and client terms
- Leverage legal technology to optimize productivity and client service (e.g., Iridium for metrics, budget management tools, billing/eBilling platforms)
- Proactively escalate complex issues or inquiries to the appropriate legal team member
The Specialist, Legal Operations will also perform billable work as required by the Client Responsible Attorney. Acknowledging there is an initial ramp-up period, the annual billable target of 600 hours will be flexible during the first 6-12 months. Subsequently, billing expectations will be reviewed annually, aligning with the practice's business needs.
Commercial Excellence
- Act as commercial manager of key clients' portfolio and all activities related to account and matter set up, client terms adherence, time recording, billing/eBilling, and collections
- Manage key client’s Outside Counsel Guidelines, share key terms and time entry best practices with the legal team, and ensure compliance by reviewing dockets and bills monthly
- Work with Legal Operations team to support the scoping and budgeting process, and develop and implement matter plans where required by key client’s Outside Counsel Guidelines
- Work closely with finance teams to ensure seamless billing for key client to adhere their guidelines
- Collaborate with the relevant business functions for account management such as rate renewals, fixed fee development, resolving issues with rate and invoice rejections, or tracking payments and managing collection of overdue accounts
What you will bring to this role:
- Post secondary education in business or legal studies
- Project Management or Legal Project Management Certification, an asset
- Experience working in a Law Firm or applicable transferable experience in professional services roles in law, project management, or finance
- Excellent interpersonal and communication skills with ability to work with key stakeholders at all levels
- Advanced working knowledge of Microsoft Word, Outlook, PowerPoint, Excel
- Strong aptitude for learning emerging technologies in legal technology and data management, staying current with industry trends
- Superior organizational and problem-solving skills
- Ability to develop strong strategic/financial analysis skills
- Proven project and time management skills and ability to multi-task and manage a variety of concurrent projects
- A strong work ethic and commitment to excellence
What does BLG have to offer you?
- A hybrid working environment with technology reimbursements to support digital working
- Certification in Legal Project Management (LPM)
- Access to our market leading mentoring program
- A talent development framework that helps you develop your desired career path, including access to training and continued education opportunities
- Exceptional workplace diversity and inclusiveness programs
- A competitive compensation and benefits package, including a day off to volunteer and access to wellness platforms and programs
About Borden Ladner Gervais LLP
We are BLG: Canada's Law Firm. | Nous sommes BLG, vos avocats au Canada.
(French version below) Fully bilingual across all practice areas and sectors, BLG excels in Canada's common and civil law systems. Our five offices operate in Canada's largest city centres. We offer our clients an established national presence and a global reach through our international network.
Outside our walls, we contribute to communities across Canada through our pro bono program, our BLG Reads to Kids literacy program, and supporting our members' charitable efforts through fundraising and volunteer initiatives.
Specialist, Legal Operations (EMER)
Top Benefits
About the role
The key responsibilities of this role are:
Practice Management and Operational Excellence
- Deliver detail-oriented practice coordination and exceptional service for a key client, in line with BLG’s client service standards
- Coordinate new matter intake, including liaising with business teams to manage conflicts, rates, and fixed fees, and establish best practices for efficient matter opening
- Manage and triage key client emails using efficient systems aligned with lawyer preferences
- Provide frontline assistance and issue resolution across all aspects of key client’s operations
- Understand the full legal matter lifecycle and related internal processes supporting matter progression to completion
- Act as liaison between the practice and business functions (e.g., legal operations, pricing, conflicts, billing/eBilling, collections) to streamline communication and drive efficiency
- Regularly review matters to provide lawyers with status updates, manage deadlines, and collaborate with stakeholders (client, lawyers, paralegals, assistants, and Business services teams) to ensure timely execution
- Apply project management skills to oversee all key client matters and workflows, track deadlines, and ensure timely, on-budget completion
- Represent the practice professionally in client interactions, including coordinating meetings, preparing reports, and triaging inquiries related to matter management and client terms
- Leverage legal technology to optimize productivity and client service (e.g., Iridium for metrics, budget management tools, billing/eBilling platforms)
- Proactively escalate complex issues or inquiries to the appropriate legal team member
The Specialist, Legal Operations will also perform billable work as required by the Client Responsible Attorney. Acknowledging there is an initial ramp-up period, the annual billable target of 600 hours will be flexible during the first 6-12 months. Subsequently, billing expectations will be reviewed annually, aligning with the practice's business needs.
Commercial Excellence
- Act as commercial manager of key clients' portfolio and all activities related to account and matter set up, client terms adherence, time recording, billing/eBilling, and collections
- Manage key client’s Outside Counsel Guidelines, share key terms and time entry best practices with the legal team, and ensure compliance by reviewing dockets and bills monthly
- Work with Legal Operations team to support the scoping and budgeting process, and develop and implement matter plans where required by key client’s Outside Counsel Guidelines
- Work closely with finance teams to ensure seamless billing for key client to adhere their guidelines
- Collaborate with the relevant business functions for account management such as rate renewals, fixed fee development, resolving issues with rate and invoice rejections, or tracking payments and managing collection of overdue accounts
What you will bring to this role:
- Post secondary education in business or legal studies
- Project Management or Legal Project Management Certification, an asset
- Experience working in a Law Firm or applicable transferable experience in professional services roles in law, project management, or finance
- Excellent interpersonal and communication skills with ability to work with key stakeholders at all levels
- Advanced working knowledge of Microsoft Word, Outlook, PowerPoint, Excel
- Strong aptitude for learning emerging technologies in legal technology and data management, staying current with industry trends
- Superior organizational and problem-solving skills
- Ability to develop strong strategic/financial analysis skills
- Proven project and time management skills and ability to multi-task and manage a variety of concurrent projects
- A strong work ethic and commitment to excellence
What does BLG have to offer you?
- A hybrid working environment with technology reimbursements to support digital working
- Certification in Legal Project Management (LPM)
- Access to our market leading mentoring program
- A talent development framework that helps you develop your desired career path, including access to training and continued education opportunities
- Exceptional workplace diversity and inclusiveness programs
- A competitive compensation and benefits package, including a day off to volunteer and access to wellness platforms and programs
About Borden Ladner Gervais LLP
We are BLG: Canada's Law Firm. | Nous sommes BLG, vos avocats au Canada.
(French version below) Fully bilingual across all practice areas and sectors, BLG excels in Canada's common and civil law systems. Our five offices operate in Canada's largest city centres. We offer our clients an established national presence and a global reach through our international network.
Outside our walls, we contribute to communities across Canada through our pro bono program, our BLG Reads to Kids literacy program, and supporting our members' charitable efforts through fundraising and volunteer initiatives.