If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Receptionist you will work with the public and perform a variety of duties in the Cemeteries Customer Service Centre. Primary duties include:

• Be the first contact for all inquiries for the City Cemeteries.
• Provide customer service to families, funeral homes and contractors in person, telephone and email.
• Respond to a variety of cemetery inquiries.
• Verify burial information and input information into cemetery records and data base.
• Order office supplies regularly to maintain adequate stock levels and ensure smooth day-to-day operations.
• Handle invoice payments and inquiries.
• Ensure appointments are recorded and handled promptly.
• Aid in correspondence sent from Cemetery Administration.
• File documents accurately and promptly to ensure proper organization and easy retrieval when needed.
• Sell cemetery items (e.g. seasonal wreaths, urns, memorial items).
• Assist families with locating graves.
• Arrange display items for sale.

Qualifications

• A High School Diploma or equivalency (e.g. GED) and at least 1 year of customer service experience in a high-volume environment.
• Previous cash handling/cash register experience and a professional telephone manner while dealing with emotionally charged client circumstances is required.
• Intermediate level of proficiency in Microsoft Office (Outlook, Word, Excel) is required.
• Knowledge of more than one language would be considered an asset.
• Success in this position requires strong communication skills, a working knowledge of grief processes and the ability to work with customers in varying stages of grief.
• The applicant must possess the ability to work in a very stressful, high-volume environment while demonstrating sympathetic concern.
• Strong customer service, organizational, attention to detail and accuracy along with multi-tasking skills are essential.
• The successful applicant must be able to undertake duties with minimal supervision and contribute as a team player.

Pre-employment Requirements

• A security clearance will be conducted.
• Successful applicants must provide proof of qualifications.

Union: CUPE Local 38

Business Unit: Parks & Open Spaces

Position Type:1 Permanent

Location: 3219 4 Street NW

Compensation: Pay Grade 5 $31.27 - 41.80 per hour

Days of Work: This position typically works a 5 day

work week, with 1 day off in each 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External

Apply By: June 5, 2025

Job ID #: 312110