We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine. Key Responsibilities Include GCCT

• Answer incoming communications (fax, phone calls, emails, mail) to support and manage customer enquiries and to support efficient order fulfillment.
• Provide Rock Reinforcement & Construction Chemical team with a full range of administrative support.
• Maintain ERP master data for customers and vendors including stocking levels, pricing and lead times.
• Proactively maintain demand planning, inventory levels and successful on-time delivery of Rock Reinforcement & Construction Chemical Business Line products based on sales forecasts by coordinating manufacturing internally and through third parties.
• Ensure specifications of final products meet the Normet standards for distribution to end users.
• Resolve challenges, provide solutions and collaborate with suppliers and others to troubleshoot and rectify issues.
• Evaluate Vendor performance using assigned KPI’s.
• Process supply chain requirements including purchasing, and cost management.
• Locate alternative vendors, materials, equipment or supplies as needed.
• Coordinates with logistics to arrange shipping and communicate detailed instructions, and coordinates receiving activities.
• Attend and participate in weekly sales meetings.
• Communicate forecasts and supply chain performance.
• Share inventory updates and communicate any changes to customer requirements.
• Contribute to the development and ongoing improvement of Rock Reinforcement & Construction Chemical Business Line processes and procedures.
• Works cohesively with other business lines, including global colleagues and stakeholders.

Office/Warehouse Coordinator

• Maintains office services by organizing office operations and procedures and performing clerical functions.
• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Engages local office staff by organizing events including holiday celebrations, lunches, community involvement, sponsorships, etc.
• Point person for building maintenance, mailing, shipping, procurement of office supplies and equipment, invoice and bill payment for the local facilities and services, and other miscellaneous tasks as needed.

Financials

• Follow all financial policies and procedures.
• Ensure proper accounting approvals are received.

Stakeholder Management

• Customer-focused to positively support the growth of Normet
• Customers include both internal and external stakeholders, with the ability to conduct work professionally

HSEQ – Health, Safety, Environment and Quality

• Complies with all Normet policies regarding HSEQ
• Active participant in ensuring Normet operations and products support HSEQ initiatives

Personal Responsibility

• Maintain compliance to Normet Values, & Normet Policies and Procedures
• Continuous improvement journey with behaviors supporting improved product knowledge, learning and development, and competency training
• Active contributor and team member in the North American Sales Area.

Qualifications And Experience

• Customer service experience
• Mining industry experience a plus
• High School Graduate
• Valid Driver’s License
• Capacity to operate in a demanding environment with competing priorities

Skills And Competencies

• An elevated level of responsiveness, organization and interpersonal skills
• Detail orientation
• Excellent written and verbal communication skills
• Computer acumen

Additional Information

• At times, the role will be required to undertake tasks outside of this position description. Taking into consideration the relevant skills and experience at the request of the reporting manager
• This role is to have a normal work week in accordance with regular business hours, Monday – Friday, 40 hours. There may be weekends or longer hours depending on role activities
• Must already have valid work authorization for Canada.

Compliance & Authority

• Normet Employees have a responsibility to protect their own health and safety and avoid adversely affecting the health and safety of any other person
• Comply with Normet safety policies, procedures, and work practices
• Ensure contractors and visitors are aware of all necessary safety instructions and information when on Normet premises
• Must wear specific PPE clothing and items relevant for the task you are undertaking
• Must read and understand all relevant SOPs pertaining to any equipment/machinery/vehicles
• Must report all safety issues and or emergencies in the workplace

Come and share your courage to shine with us!