Credit & Collections Analyst
Top Benefits
About the role
Build your Career at Cooper Equipment Rentals
We are looking for customer-oriented, motivated individuals to join our professional team.
Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work. Why Work with Us? Perks!
- Competitive salary
- Excellent benefit package with premiums paid by the company
- RRSP Match
- Vehicle allowance
- Safety-minded organization
- Continuous training, learning and development opportunities
- Fun-loving work environment with strong social responsibility
What You’ll Be Doing Duties and Responsibilities:
- Manage a portfolio of 300-400 accounts, ensuring timely follow-ups on payments using GetPaid software and SRM.
- Analyze customer accounts, reviewing payment history, disputes, short-paid invoices, and prior contact records to determine the appropriate next steps.
- Resolve billing issues, including dispute resolution, short-paid invoices, and misapplied payments, by coordinating with customers, branches, Sales Representatives, and Rental Representatives. Escalate complex disputes when necessary.
- Reconcile accounts, ensuring accurate payment application and addressing any discrepancies in contract billings using Power BI.
- Process payments and provide statements, invoices, and account details upon customer request.
- Maintain account records, updating customer information, certificates of insurance, and keeping detailed notes on transactions.
- Handle customer inquiries, manage incoming queue calls, and serve as backup support for colleagues.
- Send reminders and overdue payment notices while preparing and organizing documents for the credit and collections team.
Qualifications And Requirements What You’ll Bring to the Team
- Must have excellent customer service skills.
- Relative experience in a similar position is preferred.
- Proficient in computer systems and intermediate to advanced skills in Microsoft Office Suite (Excel, Word, etc.).
- Self-motivated, must be able to work independently as well as being a solid team player.
- Strong time management, problem-solving and organizational skills.
- Excellent communications and interpersonal skills and a willingness to take initiatives.
- Bilingual (English/French) is an asset.
Want to learn more about this as well as other opportunities at Cooper? Visit our Careers page to view Day in the Life videos cooperequipment.ca/careers.
We passionately believe that our inclusive and diverse team is key to the success of our business. We are dedicated to building an environment where everyone has an equitable opportunity to thrive, and where diversity, equity and inclusion is celebrated and embraced. We strive to hire diverse talent and to ensure that everyone feels safe, respected, and valued during the hiring process and throughout their journey with us. To continue the conversation, or if you require accommodations, reach out to our team at careers@cooperequipment.ca.
About Cooper Equipment Rentals
Cooper Equipment Rentals is Canada's leading provider of compact, heavy and aerial rental equipment. With a network of more than 70 branches across Canada and specialty divisions including Trench Safety and Pump & Power, we have everything you need to get your job done right and on time.
Credit & Collections Analyst
Top Benefits
About the role
Build your Career at Cooper Equipment Rentals
We are looking for customer-oriented, motivated individuals to join our professional team.
Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work. Why Work with Us? Perks!
- Competitive salary
- Excellent benefit package with premiums paid by the company
- RRSP Match
- Vehicle allowance
- Safety-minded organization
- Continuous training, learning and development opportunities
- Fun-loving work environment with strong social responsibility
What You’ll Be Doing Duties and Responsibilities:
- Manage a portfolio of 300-400 accounts, ensuring timely follow-ups on payments using GetPaid software and SRM.
- Analyze customer accounts, reviewing payment history, disputes, short-paid invoices, and prior contact records to determine the appropriate next steps.
- Resolve billing issues, including dispute resolution, short-paid invoices, and misapplied payments, by coordinating with customers, branches, Sales Representatives, and Rental Representatives. Escalate complex disputes when necessary.
- Reconcile accounts, ensuring accurate payment application and addressing any discrepancies in contract billings using Power BI.
- Process payments and provide statements, invoices, and account details upon customer request.
- Maintain account records, updating customer information, certificates of insurance, and keeping detailed notes on transactions.
- Handle customer inquiries, manage incoming queue calls, and serve as backup support for colleagues.
- Send reminders and overdue payment notices while preparing and organizing documents for the credit and collections team.
Qualifications And Requirements What You’ll Bring to the Team
- Must have excellent customer service skills.
- Relative experience in a similar position is preferred.
- Proficient in computer systems and intermediate to advanced skills in Microsoft Office Suite (Excel, Word, etc.).
- Self-motivated, must be able to work independently as well as being a solid team player.
- Strong time management, problem-solving and organizational skills.
- Excellent communications and interpersonal skills and a willingness to take initiatives.
- Bilingual (English/French) is an asset.
Want to learn more about this as well as other opportunities at Cooper? Visit our Careers page to view Day in the Life videos cooperequipment.ca/careers.
We passionately believe that our inclusive and diverse team is key to the success of our business. We are dedicated to building an environment where everyone has an equitable opportunity to thrive, and where diversity, equity and inclusion is celebrated and embraced. We strive to hire diverse talent and to ensure that everyone feels safe, respected, and valued during the hiring process and throughout their journey with us. To continue the conversation, or if you require accommodations, reach out to our team at careers@cooperequipment.ca.
About Cooper Equipment Rentals
Cooper Equipment Rentals is Canada's leading provider of compact, heavy and aerial rental equipment. With a network of more than 70 branches across Canada and specialty divisions including Trench Safety and Pump & Power, we have everything you need to get your job done right and on time.