Servicing Administrator, Residential Services

Toronto, ON or Calgary, AB

Salary: $45,000 - $55,000/yr

CMLS Financial is looking for a Servicing Administrator, Residential Services to join our growing team.

As an important part of servicing our customers, you will be responsible to perform administrative functions related to bridge loans, mortgage payouts, discharges, and document management. The Servicing Administrator works closely with several internal functional areas, management, and external business partners to ensure customer satisfaction and compliance with regulatory expectations.

About the Role:

• Maintain a thorough knowledge of mortgage products, services, and processes related to mortgage documentation, bridge loans, payouts, and discharges

• Ensure customer satisfaction by processing bridge loans, payouts, and discharges accurately and with high quality, within Service Level Agreements (SLAs), and within regulatory requirements

• Prepare payout requests in a timely manner and complete reporting as required

• Prepare and execute discharge and amendments within the provincially regulated timelines

• Collaborate and partner with internal and external departments to support daily operations, including reconciliation of invoices

• Prepare and execute Bridge Loan set up and discharges as required and within provincially regulated timelines

• Ensure documentation and guidelines of policy/procedure are followed, and capture detailed notes in customer files

• Resolve errors, customer concerns and day to day challenges related to department responsibilities (escalate to Manager as needed)

• Comply with all internal policies and guidelines, as well as all federally and provincially regulated policies and laws as related to AMLATF, KYC and Privacy laws

• Assist with all internal / external audits as required

• Protect private and confidential information

This role is for you if you have:

• 2+ years in residential mortgage payouts, discharges, and/or administration

• A post secondary degree or related work experience

• Proficiency in Microsoft Office, and other software applications

• Bilingual proficiency in French and English, both written and verbal (an asset)

• Excellent customer service skills and problem-solving skills

• Excellent oral and written communication skills

• The ability to take initiative and can work independently

• Strong organizational and time management skills, with the ability to manage multiple priorities

• Strong interpersonal relationship building and listening skills

• The ability to thrive in a team-oriented, fast-paced environment

• Professionalism, judgment, and integrity in daily operations

• High attention to detail

Benefits and Perks
Some of the benefits we offer at CMLS are:

• Health and Wellness Spending Accounts

• Health, Drug, Vision, and Dental benefits

• Paid vacation, sick days, and personal days (in addition to all civil and statutory holidays)

• RRSP Matching Program

• Maternity / Parental Leave Top Up Program

• Discounted gym memberships

• Travel assistance and EAP

• Business Casual dress code

• Company social events + sport teams

• Hybrid work arrangements and telecommuting opportunities

• And more!

Who are we?

Established in 1974, CMLS Financial is the leading provider of capital solutions for commercial property owners, developers and real estate investors. We have over 50 years of experience, 30,000 clients, $35 billion in assets under administration, and offices coast to coast. Some of Canada's most prominent banks, investment managers, insurance companies, and pension funds rely on CMLS Financial for a variety of critically important mortgage services. What sets us apart is our customer forward approach. Building on our solid foundation of financial strength and experience, we continue to deliver unparalleled capital solutions for all our clients needs.

You will love working here

Employees tell us that they love that we strike the balance in creating an incredibly professional, yet dynamic and enjoyable corporate culture. We work in a fluid and fast-paced environment that is supportive of energetic and motivated individuals who pride themselves on being flexible and results-driven. Our employees can gain valuable industry exposure, lots of learning opportunities, and truly impact the business. We are committed to providing our people with a challenging and rewarding career because our employees are what set us apart and we know it.

Equal Opportunity Employer

CMLS Financial is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to hear from you!

If you are confident that you would be a strong asset to our team, submit both a cover letter and resume today! We thank all applicants for their time in applying, however we will only contact those selected for an interview. Consideration of applications will begin immediately and continue until the position is filled.