Top Benefits
About the role
Build Your Career and Future at Wynne.
Job Summary:
We’re hiring a self-motivated Service Desk Analyst – L1 with experience working in a Service Desk environment. The successful candidate will be well organized, metrics-driven, able to work in various environments with non-technical and technical profiles. You will work as a part of a team responsible for analysis and resolution of customer requests, including software queries, data correction, bug replication and root cause analysis.
Job Description:
Key responsibilities
You will be responsible for:
- Business to business support of Wynne Systems products
- Ticket and workload management using our online ticketing tool
- Resolution of data issues
- Creation of knowledge base articles
- Replication of bugs within the Wynne System products
- Work with internal and external resources to identify and troubleshoot root causes for recurring service desk tickets.
- Conducting meetings and calls with customers to replicate issues
- Answering In-bound Calls
Key skills and competencies
- 1-3 years of previous Service Desk experience supporting a software product
- Bachelor's Degree in Computer Science or Business Administration preferred
- Excellent written and verbal communication skills.
- Ability to relate complex models and ideas in clear, plain-spoken English.
- Tenacious, Get-Things-Done Attitude… But must work well with others!
- Demonstrate ability to coordinate cross-functional work teams toward task completion
- Demonstrate effective analytical skills
Base salary range: $47,200 - $70,800 annually
Other compensation: This position is eligible to participate in the discretionary company bonus plan.
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications and other job-related reasons.
Worker Type:
Regular
About Wynne System
Wynne Systems is a premier provider of equipment rental software and construction management software for companies around the world. Our software is designed to help increase efficiencies across your entire organization, from decisive reporting analysis to total asset management. We use the latest technologies to give you the competitive edge that will increase revenue, decrease costs and grow your business.
We have two software solutions, RentalMan and RentalResult. These two robust software platforms provide solutions that address the unique needs of equipment rental companies. RentalResult product also serves the unique needs of construction companies. Talk to one of our specialists today to discuss how our software can increase efficiencies in your business. Email us today at marketing@wynnesystems.com.
Top Benefits
About the role
Build Your Career and Future at Wynne.
Job Summary:
We’re hiring a self-motivated Service Desk Analyst – L1 with experience working in a Service Desk environment. The successful candidate will be well organized, metrics-driven, able to work in various environments with non-technical and technical profiles. You will work as a part of a team responsible for analysis and resolution of customer requests, including software queries, data correction, bug replication and root cause analysis.
Job Description:
Key responsibilities
You will be responsible for:
- Business to business support of Wynne Systems products
- Ticket and workload management using our online ticketing tool
- Resolution of data issues
- Creation of knowledge base articles
- Replication of bugs within the Wynne System products
- Work with internal and external resources to identify and troubleshoot root causes for recurring service desk tickets.
- Conducting meetings and calls with customers to replicate issues
- Answering In-bound Calls
Key skills and competencies
- 1-3 years of previous Service Desk experience supporting a software product
- Bachelor's Degree in Computer Science or Business Administration preferred
- Excellent written and verbal communication skills.
- Ability to relate complex models and ideas in clear, plain-spoken English.
- Tenacious, Get-Things-Done Attitude… But must work well with others!
- Demonstrate ability to coordinate cross-functional work teams toward task completion
- Demonstrate effective analytical skills
Base salary range: $47,200 - $70,800 annually
Other compensation: This position is eligible to participate in the discretionary company bonus plan.
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications and other job-related reasons.
Worker Type:
Regular
About Wynne System
Wynne Systems is a premier provider of equipment rental software and construction management software for companies around the world. Our software is designed to help increase efficiencies across your entire organization, from decisive reporting analysis to total asset management. We use the latest technologies to give you the competitive edge that will increase revenue, decrease costs and grow your business.
We have two software solutions, RentalMan and RentalResult. These two robust software platforms provide solutions that address the unique needs of equipment rental companies. RentalResult product also serves the unique needs of construction companies. Talk to one of our specialists today to discuss how our software can increase efficiencies in your business. Email us today at marketing@wynnesystems.com.