Cemetery Services Clerk - Full Time 12 Month Contract
About the role
Position Open: May 29 to June 5
Mount Pleasant Group (MPG) is a not-for-profit organization that has been caring for families in the GTA since 1826. It is made up of two affiliated companies: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS), collectively referred to as MPG. MPGC owns and manages ten (10) cemeteries and four (4) crematoriums across the Greater Toronto Area, while CMS delivers funeral services to its customers at nine (9) locations across the region. These include funeral centres located at several MPGC cemeteries, as well as standalone funeral centres known as “The Simple Alternative”. As a community partner and environmental steward, we constantly strive to set innovative standards for our industry, guided by new trends, and advancements in technology without compromising our long-held values. We are a collection of amazing people who recognize that what they do every day is genuinely meaningful to the families we serve.
We are looking for a Cemetery Services Clerk to join our team at Pine Hills Cemetery.
The successful candidate will be required to:
Client Support & Engagement
- Engage with families in-person, via phone, or digitally, offering clear, compassionate, and informative assistance regarding service requests, grave lookups, inquiries, or general support.
- Offer empathetic and culturally sensitive support to families during times of loss, being responsive to diverse needs, values, and traditions.
- Provide flexible backup support to the reception team, ensuring a consistent, warm, and welcoming presence during high-traffic periods.
- Attend graveside interments as requested, offering guidance and compassionate support to families
Memorials & Documentation Processing
- Process memorial orders, including creating documents, receipts, invoices, foundation orders, and setting orders.
- Manage tracking and dealer approvals for all memorial orders.
- Finalize arrangements, interment rights and records documents, such as transfers and allocations, ensuring accuracy and completeness.
- Scan, index, and maintain all relevant documents, following the organization’s document retention policies to ensure proper handling, storage, and confidentiality of sensitive materials.
Cemetery Office Administration & Inventory Management
- Create and process purchase orders for various supplies and services.
- Monitor stock levels of collateral materials, cremation urns, wreaths, and other office supplies coordinating timely replenishment to support smooth day-to-day operations.
- Track temporary bronze markers and temporary wooden memorials, ensuring proper record maintenance and timely removal.
Financial & Reporting Support
- Process client payments, generate receipts, and prepare invoices with attention to detail and accuracy to support smooth financial transactions.
- Reconcile daily transactions, prepare bank deposits, and generate various financial and operational reports, such as prepaid accounts paid-in-full reports and utilized prepaid reports, ensuring transparency and accountability in all financial matters.
- Maintain, update, and track accounts receivable files to ensure that client records are accurate and that payments are processed in a timely manner.
- Reconcile petty cash and coordinate banking tasks, such as deposits and withdrawals.
Mail & Communication Handling
- Manage incoming and outgoing mail, including processing through the mail machine and coordinating delivery or pick-up.
- Communicate updates and follow-ups with the Manager, Cemetery Services, and team members regarding tasks or concerns.
Other
- Additional duties as assigned that fall within the scope of the role as assigned by the Assistant Manager/Manager, Cemetery Services.
- The successful candidate must be willing to travel to other MPGC locations if support is needed.
Inclusion, Diversity, Equity & Accessibility
At all times employees are responsible for:
- Committing to work within an inclusive team that enables MPG to better understand and connect with the diverse communities it seeks to serve; and
- Modelling their commitment to inclusion, diversity, equity and accessibility through their words and actions.
Hours/Days of Work:
- 5 days a week – schedule will be determined.
- 8:00 am to 4:30 pm.
Qualifications:
- At least a two (2) year college diploma or higher in Business, Office Administration or other related disciplines; or equivalent combination of work experience, training and education.
- A valid Ontario “G” Driver’s Licence in good standing (clean drivers abstract) and vehicle.
- The successful applicant must obtain a Sales Representative Licence upon hire.
- Working knowledge of the death care industry would be considered an asset (funeral home, cemetery, hospice, palliative care setting).
- Compassionate and professional communication skills with the ability to provide a comforting tone when interacting with families.
- Strong commitment to customer service excellence, with a focus on continuous improvement.
- High attention to detail and accuracy in all tasks.
- Excellent interpersonal, communication, problem solving and organization skills with the ability to collaborate effectively as a team player.
- Demonstrated professional work ethic.
- Proven ability to manage multiple tasks efficiently in a dynamic and fast-paced office environment.
- Understanding and knowledge of clerical responsibilities (answering phone calls, records and documents filing, ordering materials).
- Intermediate proficiency of Windows and MS Excel, Word, and Outlook.
At MPG, we believe our strength is in the passion of our people, and value the unique skills and experiences each individual brings to the team. We embrace diversity and are committed to creating an environment where all individuals are respected, supported and can be their authentic selves. We are dedicated to building an inclusive workforce that enables us to better understand and connect with the diverse communities we seek to serve. To that end, MPG welcomes applications from everyone, including from those who identify as Black or racialized, Indigenous Peoples, women, people of diverse sexual and gender identities, and people living with a disability.
We are also committed to maintaining a work environment that upholds the highest standards of safety, health, and employee well-being. We recognize that the conditions under which our employees work, including hours, days, location, and whether the work is performed indoors or outdoors, are crucial to their overall productivity and satisfaction. We continuously monitor and assess these conditions to adapt and improve our practices, ensuring our employees’ health and safety are at the forefront of our operations.
Please include a cover letter as well as your resume as part of your application.
About Mount Pleasant Group of Cemeteries
The Mount Pleasant Group (MPG) history stretches back to the early 19th Century, when Toronto was a small Victorian capital, known as the Town of York. Back then, only Anglicans and Roman Catholics could be buried in an “authorized” cemetery. Everyone else had to be buried outside the city. Then, in 1826, our first cemetery, Potter’s Field, was opened with the mission to accommodate all Toronto families, regardless of religion.
Nearly two centuries later, Toronto is a much different place, but our focus hasn’t changed. We’re still committed to providing our communities with choice, whether it’s natural burial, religious and cultural rituals and whatever it is that makes our clients feel welcome and at home. Today, we operate 10 cemeteries, nine funeral centres and four cremation centres across the Greater Toronto Area.
Our long and storied past brings with it a deep sense of responsibility. To the generations of families with loved ones buried in our cemeteries. To the families and communities who choose to celebrate funerals at one of our funeral centres. To the clergy, health-care providers and palliative care organizations who serve our clients. To the communities where our properties are located and to the many people who visit us just to enjoy a peaceful walk.
We also believe that these responsibilities extend into the future.
At MPG, the concept “forever” informs everything we do. We
have cared for our cemeteries for nearly two centuries, and we
are committed to caring for them in perpetuity.
MPG was founded to provide the people of Toronto with a choice when they had none. While our scope today has expanded across the GTA, our purpose still remains rooted in our original purpose amidst an ever evolving landscape of customer preferences. Cremation, new ways of memorializing loved ones, natural burial, and new and different religious and cultural rituals are just some of the ways our business is changing. We welcome these changes and remain committed to providing our clients with ever more innovative choices.
Cemetery Services Clerk - Full Time 12 Month Contract
About the role
Position Open: May 29 to June 5
Mount Pleasant Group (MPG) is a not-for-profit organization that has been caring for families in the GTA since 1826. It is made up of two affiliated companies: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS), collectively referred to as MPG. MPGC owns and manages ten (10) cemeteries and four (4) crematoriums across the Greater Toronto Area, while CMS delivers funeral services to its customers at nine (9) locations across the region. These include funeral centres located at several MPGC cemeteries, as well as standalone funeral centres known as “The Simple Alternative”. As a community partner and environmental steward, we constantly strive to set innovative standards for our industry, guided by new trends, and advancements in technology without compromising our long-held values. We are a collection of amazing people who recognize that what they do every day is genuinely meaningful to the families we serve.
We are looking for a Cemetery Services Clerk to join our team at Pine Hills Cemetery.
The successful candidate will be required to:
Client Support & Engagement
- Engage with families in-person, via phone, or digitally, offering clear, compassionate, and informative assistance regarding service requests, grave lookups, inquiries, or general support.
- Offer empathetic and culturally sensitive support to families during times of loss, being responsive to diverse needs, values, and traditions.
- Provide flexible backup support to the reception team, ensuring a consistent, warm, and welcoming presence during high-traffic periods.
- Attend graveside interments as requested, offering guidance and compassionate support to families
Memorials & Documentation Processing
- Process memorial orders, including creating documents, receipts, invoices, foundation orders, and setting orders.
- Manage tracking and dealer approvals for all memorial orders.
- Finalize arrangements, interment rights and records documents, such as transfers and allocations, ensuring accuracy and completeness.
- Scan, index, and maintain all relevant documents, following the organization’s document retention policies to ensure proper handling, storage, and confidentiality of sensitive materials.
Cemetery Office Administration & Inventory Management
- Create and process purchase orders for various supplies and services.
- Monitor stock levels of collateral materials, cremation urns, wreaths, and other office supplies coordinating timely replenishment to support smooth day-to-day operations.
- Track temporary bronze markers and temporary wooden memorials, ensuring proper record maintenance and timely removal.
Financial & Reporting Support
- Process client payments, generate receipts, and prepare invoices with attention to detail and accuracy to support smooth financial transactions.
- Reconcile daily transactions, prepare bank deposits, and generate various financial and operational reports, such as prepaid accounts paid-in-full reports and utilized prepaid reports, ensuring transparency and accountability in all financial matters.
- Maintain, update, and track accounts receivable files to ensure that client records are accurate and that payments are processed in a timely manner.
- Reconcile petty cash and coordinate banking tasks, such as deposits and withdrawals.
Mail & Communication Handling
- Manage incoming and outgoing mail, including processing through the mail machine and coordinating delivery or pick-up.
- Communicate updates and follow-ups with the Manager, Cemetery Services, and team members regarding tasks or concerns.
Other
- Additional duties as assigned that fall within the scope of the role as assigned by the Assistant Manager/Manager, Cemetery Services.
- The successful candidate must be willing to travel to other MPGC locations if support is needed.
Inclusion, Diversity, Equity & Accessibility
At all times employees are responsible for:
- Committing to work within an inclusive team that enables MPG to better understand and connect with the diverse communities it seeks to serve; and
- Modelling their commitment to inclusion, diversity, equity and accessibility through their words and actions.
Hours/Days of Work:
- 5 days a week – schedule will be determined.
- 8:00 am to 4:30 pm.
Qualifications:
- At least a two (2) year college diploma or higher in Business, Office Administration or other related disciplines; or equivalent combination of work experience, training and education.
- A valid Ontario “G” Driver’s Licence in good standing (clean drivers abstract) and vehicle.
- The successful applicant must obtain a Sales Representative Licence upon hire.
- Working knowledge of the death care industry would be considered an asset (funeral home, cemetery, hospice, palliative care setting).
- Compassionate and professional communication skills with the ability to provide a comforting tone when interacting with families.
- Strong commitment to customer service excellence, with a focus on continuous improvement.
- High attention to detail and accuracy in all tasks.
- Excellent interpersonal, communication, problem solving and organization skills with the ability to collaborate effectively as a team player.
- Demonstrated professional work ethic.
- Proven ability to manage multiple tasks efficiently in a dynamic and fast-paced office environment.
- Understanding and knowledge of clerical responsibilities (answering phone calls, records and documents filing, ordering materials).
- Intermediate proficiency of Windows and MS Excel, Word, and Outlook.
At MPG, we believe our strength is in the passion of our people, and value the unique skills and experiences each individual brings to the team. We embrace diversity and are committed to creating an environment where all individuals are respected, supported and can be their authentic selves. We are dedicated to building an inclusive workforce that enables us to better understand and connect with the diverse communities we seek to serve. To that end, MPG welcomes applications from everyone, including from those who identify as Black or racialized, Indigenous Peoples, women, people of diverse sexual and gender identities, and people living with a disability.
We are also committed to maintaining a work environment that upholds the highest standards of safety, health, and employee well-being. We recognize that the conditions under which our employees work, including hours, days, location, and whether the work is performed indoors or outdoors, are crucial to their overall productivity and satisfaction. We continuously monitor and assess these conditions to adapt and improve our practices, ensuring our employees’ health and safety are at the forefront of our operations.
Please include a cover letter as well as your resume as part of your application.
About Mount Pleasant Group of Cemeteries
The Mount Pleasant Group (MPG) history stretches back to the early 19th Century, when Toronto was a small Victorian capital, known as the Town of York. Back then, only Anglicans and Roman Catholics could be buried in an “authorized” cemetery. Everyone else had to be buried outside the city. Then, in 1826, our first cemetery, Potter’s Field, was opened with the mission to accommodate all Toronto families, regardless of religion.
Nearly two centuries later, Toronto is a much different place, but our focus hasn’t changed. We’re still committed to providing our communities with choice, whether it’s natural burial, religious and cultural rituals and whatever it is that makes our clients feel welcome and at home. Today, we operate 10 cemeteries, nine funeral centres and four cremation centres across the Greater Toronto Area.
Our long and storied past brings with it a deep sense of responsibility. To the generations of families with loved ones buried in our cemeteries. To the families and communities who choose to celebrate funerals at one of our funeral centres. To the clergy, health-care providers and palliative care organizations who serve our clients. To the communities where our properties are located and to the many people who visit us just to enjoy a peaceful walk.
We also believe that these responsibilities extend into the future.
At MPG, the concept “forever” informs everything we do. We
have cared for our cemeteries for nearly two centuries, and we
are committed to caring for them in perpetuity.
MPG was founded to provide the people of Toronto with a choice when they had none. While our scope today has expanded across the GTA, our purpose still remains rooted in our original purpose amidst an ever evolving landscape of customer preferences. Cremation, new ways of memorializing loved ones, natural burial, and new and different religious and cultural rituals are just some of the ways our business is changing. We welcome these changes and remain committed to providing our clients with ever more innovative choices.