POSITION: RECREATION SERVICES REPRESENTATIVE

DEPARTMENT: COMMUNITY & CUSTOMER SERVICES

REPORTS TO: RECREATION & LEISURE SUPERVISOR

CATEGORY: CASUAL PART-TIME

APPLY NOW : Applicants should apply directly on the Township's website using the following link***:***

https://curos.ca/curos/LOY2301/V/TRBJO_PUBLIC?requisition_number=206&view=detail&lang=en

Posting will automatically close at 12:00 A.M. on July 14th, 2025. Please submit your application by 11:59 P.M. on Sunday, July 13th, 2025.

OVERVIEW:

We offer flexible shifts and are looking for applicants with day, evening and weekend availability. Shifts range from 3-5 hours in length. Part-time employees can work a maximum of 24 hours per week.

POSITION SUMMARY:

Reporting to the Supervisor of Recreation & Leisure, the Recreation Services Representative is responsible for providing excellent customer service, reception and cashiering service for the Leisure and Activity Centre and the W.J. Henderson Recreation Centre. This position is the main point of contact for the public in our recreation centres and responds to and/or directs all telephone and counter inquiries; receives and processes program registrations, occasional facility bookings, admission fees and product sales.

MINIMUM QUALIFICATIONS:

EDUCATION

• · Enrolled in Ontario Secondary School

EXPERIENCE

• Prior experience in customer service

KBOWLEDGE, SKILL, & ABILITY

• Proficient with computer software applications, (i.e. Excel, Word, Outlook, etc.) and the ability to adapt quickly to new software.
• Excellent interpersonal skills with a proven ability to communicate effectively (orally and in writing with a wide variety of individuals in a courteous and competent manner and ability to resolve issues in a professional manner, using effective de-escalation techniques
• Team oriented with the ability to work both independently and as a member of a high- functioning team.
• Basic knowledge of general office procedures and practices, with good keyboarding skills
• Good organizational and time management skills with a keen eye for detail and accuracy
• Able to work with minimal supervision and take initiative to assist others and contribute to improving processes.
• Candidates must be reliable, enthusiastic, and passionate about providing exceptional customer service experiences while understanding the importance of confidentiality.
• Able to take initiative and complete work in a detail oriented and timely manner.
• Effective at multi-tasking.
• Ability to make quick decisions.
• Ability to manage difficult situations and manage conflicts in a calm and professional manner.
• Work a flexible schedule to accommodate program and facility needs, including evenings and weekends.

OTHER REQUIREMENTS

• Reliable transportation
• Obtain and maintain satisfactory vulnerable sector Criminal Record Check (CPIC).

WORKING RELATIONSHIPS:

Internal:

Daily communication with Recreation and Municipal staff

External:

Daily interaction with Township residents and patrons

WORKING CONDITIONS:

Primarily, office environment working conditions apply. May be seated for long periods (3-4 hours). Some moderately heavy lifting, with occasional heavy lifting during set-up procedures. May have exposure to smells such as pool chlorine, gym atmosphere. Ability to walk, climb stairs or otherwise travel around the facilities is required.

The job description reflects the primary duties and responsibilities of this position and should not be construed to describe in detail all duties and responsibilities of the job.

Job Types: Part-time, Casual

Pay: $22.58-$26.42 per hour

Benefits:

• Company pension
• Employee assistance program
• On-site parking

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Ability to commute/relocate:

• Amherstview, ON K7N 1T3: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2025-07-13
Expected start date: 2025-09-01