Company Overview:
We are a fast-growing technology company based in Canada, dedicated to providing innovative smart technology products and services. As we continue to expand, we’re looking for motivated individuals to join our customer support team in Toronto.

Job Description:
As a Customer Support Specialist, you will play a key role in providing excellent customer service and technical support. You’ll work closely with both customers and internal teams to ensure a great user experience.

Responsibilities:

• Respond to customer inquiries via email and phone
• Troubleshoot product-related issues and provide solutions
• Work with internal teams to resolve technical problems
• Gather and report customer feedback for service improvements

Requirements:

• Must be legally eligible to work in Canada
• Fluent in English with strong verbal and written communication skills
• Strong problem-solving and organizational skills
• Previous experience in customer service or technical support is an asset
• Bilingual (e.g., Mandarin, French) is an asset.

Job Details:

• Part-time: Approximately 28 hours/week during probation
• Full-time opportunity after successful completion of probation
• Weekend Shifts as needed
• Location: On-site at our Toronto office (Yonge-Sheppard)

What We Offer:

• Comprehensive training provided
• Opportunities for growth and advancement
• Potential long-term opportunities for outstanding performers.
• Join a supportive and innovative team in a growing industry

Job Types: Full-time, Part-time, Permanent

Pay: $18.00-$22.00 per hour

Expected hours: 28 – 40 per week

Additional pay:

• Overtime pay

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Education:

• DCS / DEC (preferred)

Experience:

• Customer support: 1 year (preferred)

Language:

• Multilingual (preferred)

Work Location: In person

Expected start date: 2025-08-11