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Warehouse/ Customer Service Representative

The Brick28 days ago
Victoria, BC
Mid Level
Full-time

Top Benefits

Flexible and comprehensive benefits package
Health, Dental and Paramedical Services for you and your family
Competitive remuneration package that will commensurate with experience

About the role

Is this job for you?:

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you love a physical job that will keep you busy?

The Brick is actively seeking to expand our team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! This position reports to the Operations Manager.

Responsibilities:

  • Loading and unloading of trucks and customer vehicles
  • Maintain a proficient knowledge of all shipping/receiving processes and procedures
  • Picking and put-away of all product types
  • Maintain a thorough knowledge of all stock, stock locations, model numbers, manufacturer specifications and handling instructions
  • Verify and report on inventory; ensure accuracy in the generation of reports
  • Process store entry stock transfers
  • Uphold all company health and safety, security and operational policies and procedures
  • Respond to customer inquiries and offer solutions in a courteous and professional manner
  • Follow up with customers to identify and support their needs
  • Promote customer loyalty by providing exceptional customer support
  • Review and follow up on order reports on a daily basis
  • Other duties as assigned

Qualifications:

  • High school diploma or equivalent
  • Previous experience in a warehouse/distribution environment an asset
  • Experience operating forklifts, order pickers and pallet jacks an asset
  • Proficient verbal and written English communication skills
  • Able to handle heavy lifting exceeding 50 lbs on a regular basis (loading of appliances and bedding products)
  • Proficient knowledge of safe material handling techniques
  • Flexibility to work any shift, including evenings and weekends

Why The Brick?:

  • A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
  • Competitive remuneration package that will commensurate with experience
  • Career progression potential with plenty of access to ongoing personal and professional development
  • Employee discounts
  • A dynamic environment to showcase your leadership talents.

Apply now

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know.

About The Brick

Retail
5001-10,000

Founded in 1971, The Brick has become Canada’s largest volume retailer of furniture, mattresses, appliances and electronics with over 230 locations, 6 distribution centres and 6000 team members from coast to coast. Our ongoing commitment to customer service and supporting our local communities will continue to build The Brick’s reputation as the preferred customer choice for value-priced, quality brand name home furnishings.

For over 42 years, visionary men and women have built dynamic, exciting and meaningful careers at The Brick and have been rewarded for their performance and innovation. Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates who value winning together!