Cosmetica is recognized for innovation, excellence, and commercialization with award-winning products. From concept to creation, we offer an unparalleled array of services that will inspire, create and deliver every step of the way. We value and recognize talent and want you to help us create beauty in the world! At Cosmetica Laboratories, we are committed to growing our internal employees and developing them to become the best version of themselves.

Purpose and Scope The IT Specialist role is responsible for supporting, maintaining, and optimizing an organization's technology infrastructure. Their role is crucial in ensuring that computer systems, networks, and digital communication tools operate smoothly and securely.

Responsibilities

• Support both an office and manufacturing environment with users of varying technical skillsets
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products
• Diagnose, resolve, and document hardware, software and network problems in a timely fashion and provide end user training and support where required.
• Maintain server environment (on-premise and cloud) hosting AD, SQL, Print, File Shares and their associated operating systems and software.
• Maintain security solutions, including firewall, endpoint protection, and intrusion detection systems.
• Maintain all network hardware and equipment, including routers, switches, access points and UPSs.
• Receive and respond to incoming calls and/or e-mails regarding system issues, network connectivity problems or user desktop software issues.
• Recommend, schedule, and perform improvements, upgrades, and repairs.
• Support development and implementation of technology projects and new technology installations.
• Conduct research on products, services, protocols, and standards in support of procurement and development efforts. Evaluate and recommend hardware and software products.
• Prepare and ensure accuracy of documentation, procedures manuals, and help sheets.
• Aid in development and execution of business continuity and disaster recovery plans
• Respond to emergency outages in accordance with business continuity and disaster recovery plans.
• Perform server, network and security audits.
• Maintain backup plan and perform system backups and recovery.
• Collaborate with Business Systems Team to create optimal designs and configurations for network and related infrastructure/
• Work with end users and department heads to identify and document issues proactively using industry best practices.
• Work to meet service level agreements with end users.
• Performs other duties as assigned.

Physical Requirements

• Constant movement of neck (head-tilting, turning left or right)
• Repetitive and/or forceful finger movements
• Constant wrist movement
• Fast paced environment
• Manual dexterity
• Repetitive tasks
• High attention to detail
• Occasionally required to lift equipment such as switches, batteries, servers, etc. (approx. 50 lbs.)

Job Requirements

• Education and Training
• College Diploma or University Degree in the field of computer science, information sciences, or related field and/or 2 years equivalent recent work experience.
• Industry Certifications are an asset (CompTIA, Network+, CSSP, ITIL, M365, etc.)
• Technical Requirements
• 2+ years of experience in a Help Desk/IT Support/System Support role
• Experience with medium-to-enterprise networks (LAN, WAN, firewalls, wireless)
• Significant experience with desktop and server operating systems, including all Windows Platforms.
• 2+ years of experience with configuring and supporting a Microsoft 365 tenant including Intune, Defender, Exchange Online, SharePoint Online, Teams, OneDrive, etc.
• Proven understanding of cyber security best practices and methodologies
• Advanced understanding of maintenance requirements for Microsoft SQL Server databases
• Experience with the administration, management and maintenance of VMware and Azure environments.
• Extensive application support experience with Microsoft Office.
• Other Skills Required
• Strong customer service orientation with the ability to work with non-technical users
• Good written and oral communication skills.
• Strong documentation skills.
• Ability to absorb and retain information quickly.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Knowledge of applicable data privacy practices and laws.
• Good project management skills.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self motivated and directed, with keen attention to detail.
• Experience in a manufacturing environment is an asset

Cosmetica Laboratories Inc. is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.