Job Description

Area Parts & Service Manager – Pacific Zone

Rank 5

Richmond, BC (Hybrid)

Deadline: Please apply before May 30, 2025.

The anticipated annual base salary for this position is $86,600 - $113,610. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications, as well as internal equity considerations.

Toyota Canada Inc. (TCI) currently has an exciting opportunity for an Area Parts & Service Manager to join our Pacific regional office. This is a full-time permanent opportunity reporting to the Zone Manager of Parts & Service. The successful candidate will partner with Dealers within an assigned territory to discuss and process information and policies between TCI and various dealers and suppliers. In addition, the successful candidate will act as the face of the Toyota brand to the Dealer body.

What We’ll Bring:

Company & Culture

• A hybrid work environment
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career
• A focus on respect for people and continuous improvement
• Summer Hours – condensed work week during the summer

Benefits

• Competitive compensation package including bonus
• Extended health care and dental benefits effective immediately
• Company pension plan with additional employer contributions
• Company demo vehicle
• Associate vehicle discount program
• Reimbursement programs (tuition & fitness)
• Paid holiday shutdown and competitive paid time off benefits
• Sabbatical leave program

What You’ll be Doing:

Dealership Fixed Operations Development

• Based on needs and priority – analyze, plan and assist Dealer management staff in Parts and Service business matters including operational analysis, staffing, and staff capability
• Follow up to ensure that dealers have implemented and maintain key programs, including but not limited to Toyota Service Management (TSM), and Total Quality Management (TQM)
• Liaise between the Parts Distribution Centre (PDC) and the dealerships on policy issues that require clarification

Dealership Parts & Accessories Sale

• Monitor objectives and achievement of service and accessory parts sales
• Develop dealer processes for building parts sales within the service department
• Assist dealers in developing marketing plans to increase accessory visibility across the dealership
• Help design pay plan, processes, and training to maximize accessory sales

Marketing

• Assist, where necessary, to ensure the Dealers develop and maintain an effective after-sales marketing strategy which is complementary to National and Zone marketing initiatives

• Other activities include but are not limited to:

  • U.I.O. analysis to determine market potential and related sales and retention targets
  • Effective use of marketing and merchandising programs
  • Use of event marketing such as service clinics and second delivery nights
  • Ensure adequate customer follow-up and retention systems are in place and properly utilized
  • Promotion of vehicle customization and accessory sales (ADM)

Warranty and ECP

• Monitor dealer receivables to ensure that claim administration is current
• Administer warranty labour rate applications to ensure the warranty and Extra Care Protection (ECP) reimbursement rates are current
• Enlist the assistance of and support the Field Warranty consultant to address claim administration problems and training needs
• Encourage the sale of ECP as a customer satisfaction and retention Tool.

Customer Satisfaction & Dealer Image

• Identify Customer Satisfaction issues which are a result of Dealer Process, policies facility and staffing. Enlist the assistance of and support the Field Customer Relations Consultant in addressing these issues
• During regular dealer contacts, monitor housekeeping activities and the use of corporate image materials. Ensure after sales facilities and personnel portray a professional image as identified by the Dealer Image and Operating Standards

Technical Support

• Ensure that the dealerships attend technical training, and that the dealership meets the TECSMART training standard
• Maintain TCI/dealership training records
• Encourage the regular submission of technical reports (Dealer product reports)
• Enlist the assistance of and support the Field Technical consultant to ensure that the dealer service equipment meets the TCI standards and overall dealer technical capability meets TCI standards

What You’ll Bring:

• University/College degree/diploma in business or an automotive related discipline
• 6+ years’ experience in retail automotive service operations
• Experience at a managerial level is an asset
• Related experience at the automotive wholesale level is considered an asset
• Leadership, relationship-building and negotiation abilities
• Self-starter with excellent organizational and time management abilities.
• Proven analytical and problem-solving skills
• Strong presentation skills including the ability to influence large groups of people
• Excellent oral and written communication skills
• Proficiency with Microsoft Office Applications, specifically Excel
• Proven ability to initiate & improve work processes to increase efficiencies
• Ability to work extended hours and travel
• Must hold a valid driver’s license

About Us

Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.

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