Top Benefits
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Manager, Station Operations - Atlantic Canada is responsible for the day-to-day management of the staff including operational decisions and the overall coordination of activities to safely deliver the customer experience while achieving operational and financial objectives. The incumbent provides leadership for all direct staff, in supporting their responsibilities and metrics assuring Air Canada as the airline of choice. He/she also oversees the management and safety compliance of all Air Canada vendors and ground handlers within the region, including Express stations and maintains a strong partnership with the safety organization.
Responsibilities:
- Ensure that risks related to Safety and Security are addressed, root cause identified, and corrective measures implemented. Supports Airport managers and frontline staff within their regions to ensure that Safety, Security and Service standards are observed, monitored and practiced consistently by conducting on-going self-audits. Where self-audit or regulatory audit activities have revealed vulnerabilities, ensure identification of root cause, implementation of corrective measures to address them, as well as a means to verify effectiveness.
- Is responsible for the safety of operations within their region. Oversees and supports the implementation and audit of Air Canada SOPs (Standard Operating Procedures), as well as the regular follow up meetings with Stakeholders internally, and externally, by airport managers
- Ensures compliance with standards of IOSA, SMS and other applicable authorities.
- Responsible for supporting Management and Ground Handlers for safety, security, and customer service activities within responsible region.
- Anticipates and identifies safety, security, service, and operational problems, and resolves them with the branch safety team while maintaining the focus on safety.
- Assumes the leadership of the operation of the respective region, IOSA, SMS and other applicable authorities including a strong partnership with the safety organization.
- Ensures that region's airport operations are aligned with corporate/branch/regional strategies, safety and business plans, policies, organizational structure, goals, responsibilities and metrics.
- Ensures managers share a common understanding and commitment to Air Canada corporate, branch and local goals.
- Anticipates, identifies and resolves service and operational problems, with a results-oriented approach to safety, security and performance.
- Interfaces with other branches, departments and suppliers to meet airport customer experience and operational requirements.
- Ensures health & safety, security and service standards are observed, monitored and practiced consistently, including emergency response and environmental plans.
- Ensures compliance with the standards of IOSA, SMS and other applicable authorities and regulators.
- Retains the ownership of health and safety for the region. Where audit activities have revealed vulnerabilities, ensures identification and addressing of root cause and implementation of corrective measures to address root cause.
- Ensures that adequate material, human and financial resources are made available and appropriately allocated in support of all corporate safety, security, environmental, quality, SIMS, branch and business unit, and occupational safety and health objectives.
- Completes all individually assigned duties and responsibilities as prescribed in the station’s and/or region’s safety plan.
- Follows document retention guidelines as outlined in Pub 100.
- Refers to Pub 100 for SMS management responsibilities.
- Ensures the good, effective management of the station/region.
- Establishes and maintains a professional relationship with representative union(s).
Qualifications
- Extensive management experience in an airport operations environment.
- Must have a solid operational track record leading, motivating and coaching a management team to success.
- Strong organizational skills and ability to create and achieve a vision.
- Strong leadership and conflict resolution skills.
- Excellent interpersonal, communication and problem-solving skills.
- Ability to meet deadlines, work under pressure and achieve multiple objectives.
- Must display personal strength and composure in stressful situations.
- Strong knowledge of Air Canada's airport products & services.
- Act as a role model for safety awareness in compliance with government and company safety standards and regulations.
- Ability to obtain a RAIC (Restricted Area Identity Card) and AVOP (Airside Vehicle Operator Permit).
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Effective working knowledge of:
- Canadian Aviation Regulations and Commercial Air Service Standards
- Canada Labour Code – Part II
- Canadian Occupational Safety and Health and Aviation Occupational Safety & Health Regulations
- Workplace Hazardous Materials Information System,
- Dangerous Goods Regulations
- Canadian Transportation Agency Regulations
- Corporate Risk Assessment Matrix
- SMS (Safety Management System)
- Security Regulations
- Pub 100 Corporate Safety Management Manual
- IOSA Standards
- Corporate Environment guidelines
Education:
- Master’s Degree in Business Administration or equivalent experience
Conditions of Employment:
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
Top Benefits
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Manager, Station Operations - Atlantic Canada is responsible for the day-to-day management of the staff including operational decisions and the overall coordination of activities to safely deliver the customer experience while achieving operational and financial objectives. The incumbent provides leadership for all direct staff, in supporting their responsibilities and metrics assuring Air Canada as the airline of choice. He/she also oversees the management and safety compliance of all Air Canada vendors and ground handlers within the region, including Express stations and maintains a strong partnership with the safety organization.
Responsibilities:
- Ensure that risks related to Safety and Security are addressed, root cause identified, and corrective measures implemented. Supports Airport managers and frontline staff within their regions to ensure that Safety, Security and Service standards are observed, monitored and practiced consistently by conducting on-going self-audits. Where self-audit or regulatory audit activities have revealed vulnerabilities, ensure identification of root cause, implementation of corrective measures to address them, as well as a means to verify effectiveness.
- Is responsible for the safety of operations within their region. Oversees and supports the implementation and audit of Air Canada SOPs (Standard Operating Procedures), as well as the regular follow up meetings with Stakeholders internally, and externally, by airport managers
- Ensures compliance with standards of IOSA, SMS and other applicable authorities.
- Responsible for supporting Management and Ground Handlers for safety, security, and customer service activities within responsible region.
- Anticipates and identifies safety, security, service, and operational problems, and resolves them with the branch safety team while maintaining the focus on safety.
- Assumes the leadership of the operation of the respective region, IOSA, SMS and other applicable authorities including a strong partnership with the safety organization.
- Ensures that region's airport operations are aligned with corporate/branch/regional strategies, safety and business plans, policies, organizational structure, goals, responsibilities and metrics.
- Ensures managers share a common understanding and commitment to Air Canada corporate, branch and local goals.
- Anticipates, identifies and resolves service and operational problems, with a results-oriented approach to safety, security and performance.
- Interfaces with other branches, departments and suppliers to meet airport customer experience and operational requirements.
- Ensures health & safety, security and service standards are observed, monitored and practiced consistently, including emergency response and environmental plans.
- Ensures compliance with the standards of IOSA, SMS and other applicable authorities and regulators.
- Retains the ownership of health and safety for the region. Where audit activities have revealed vulnerabilities, ensures identification and addressing of root cause and implementation of corrective measures to address root cause.
- Ensures that adequate material, human and financial resources are made available and appropriately allocated in support of all corporate safety, security, environmental, quality, SIMS, branch and business unit, and occupational safety and health objectives.
- Completes all individually assigned duties and responsibilities as prescribed in the station’s and/or region’s safety plan.
- Follows document retention guidelines as outlined in Pub 100.
- Refers to Pub 100 for SMS management responsibilities.
- Ensures the good, effective management of the station/region.
- Establishes and maintains a professional relationship with representative union(s).
Qualifications
- Extensive management experience in an airport operations environment.
- Must have a solid operational track record leading, motivating and coaching a management team to success.
- Strong organizational skills and ability to create and achieve a vision.
- Strong leadership and conflict resolution skills.
- Excellent interpersonal, communication and problem-solving skills.
- Ability to meet deadlines, work under pressure and achieve multiple objectives.
- Must display personal strength and composure in stressful situations.
- Strong knowledge of Air Canada's airport products & services.
- Act as a role model for safety awareness in compliance with government and company safety standards and regulations.
- Ability to obtain a RAIC (Restricted Area Identity Card) and AVOP (Airside Vehicle Operator Permit).
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Effective working knowledge of:
- Canadian Aviation Regulations and Commercial Air Service Standards
- Canada Labour Code – Part II
- Canadian Occupational Safety and Health and Aviation Occupational Safety & Health Regulations
- Workplace Hazardous Materials Information System,
- Dangerous Goods Regulations
- Canadian Transportation Agency Regulations
- Corporate Risk Assessment Matrix
- SMS (Safety Management System)
- Security Regulations
- Pub 100 Corporate Safety Management Manual
- IOSA Standards
- Corporate Environment guidelines
Education:
- Master’s Degree in Business Administration or equivalent experience
Conditions of Employment:
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.