Receptionist & Clerk - 12 Month Full-Time Contract
About the role
Requisition Number: 1204
Terms of Employment: 12 Months
Location: Thornton Cemetery
Employment Address: 1200 Thornton Rd N, Oshawa, ON L1H 7K4
Hours of Work: Monday to Friday – 8:00 am to 4:30 pm
Vacancy: 1
Language: English
Hiring Range: $26.31 to $28.31 ($51,306 to $54,854)
About Mount Pleasant Group:
Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.
Our Vision: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.
Our Mission: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.
Our Values: Inclusiveness • Transparency • Innovation • Dependability • Compassion
At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve. We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.
About the Position:
We are looking for a Receptionist & Clerk to join our team at Thornton Cemetery.
The successful candidate will be required to:
Visitor Experience & Front Desk Management
- Create a warm, professional, and inclusive first impression for all visitors, ensuring accessibility for all and addressing individual needs.
- Answer a high volume of phone calls, providing accurate and helpful information or redirecting inquiries to the appropriate staff.
- Determine the purpose of visits, answer general questions, and provide clear directions or connect clients with specific resources.
- Maintain the cleanliness, organization, and welcoming appearance of the reception area and adjacent spaces.
- Monitor visitor sign-ins and ensure security protocols are followed when necessary.
- Perform opening and closing duties which include turning on and off lights, setting up coffee and water stations for guests, and opening all entrances and exits.
Client Communication & Correspondence
- Communicate effectively and respectfully with diverse clients, staff, and visitors, ensuring a positive and supportive experience.
- Route phone, email, and in-person inquiries to the appropriate staff members, taking detailed messages and ensuring timely follow-up.
- Monitor and manage the site’s inbox, responding to inquiries or forwarding messages promptly and accurately.
- Assist with scheduling and preparing for meetings, events, and other activities, ensuring logistical needs (e.g., materials, technology) are met.
- Create and/or upload service signage in accordance with scheduled activities in the building.
- Handle sensitive information and client data with the utmost discretion, maintaining confidentiality in all interactions.
Memorials & Documentation Processing
- Process memorial orders, including creating documents, receipts, invoices, foundation orders, and setting orders.
- Manage tracking and dealer approvals for all memorial orders.
- Finalize arrangements, interment rights and records documents, such as transfers and allocations, ensuring accuracy and completeness.
- Scan, index, and maintain all relevant documents, following the organization’s document retention policies to ensure proper handling, storage, and confidentiality of sensitive materials.
Cemetery Office Administration & Inventory Management
- Create and process purchase orders for various supplies and services.
- Monitor stock levels of collateral materials, cremation urns, wreaths, and other office supplies coordinating timely replenishment to support smooth day-to-day operations.
- Track temporary bronze markers and temporary wooden memorials, ensuring proper record maintenance and timely removal.
Financial & Reporting Support
- Process client payments, generate receipts, and prepare invoices with attention to detail and accuracy to support smooth financial transactions.
- Reconcile daily transactions, prepare bank deposits, and generate various financial and operational reports, such as prepaid accounts paid-in-full reports and utilized prepaid reports, ensuring transparency and accountability in all financial matters.
- Maintain, update, and track accounts receivable files to ensure that client records are accurate and that payments are processed in a timely manner.
- Reconcile petty cash and coordinate banking tasks, such as deposits and withdrawals.
Mail & Communication Handling
- Manage incoming and outgoing mail, including processing through the mail machine and coordinating delivery or pick-up.
- Communicate updates and follow-ups with the Manager, Cemetery Services, and team members regarding tasks or concerns.
Other
- Additional duties as assigned that fall within the scope of the role as assigned by the Assistant Manager/Manager, Cemetery Services.
- The successful candidate must be willing to travel to other MPGC locations if support is needed.
Inclusion, Diversity, Equity & Accessibility
At all times employees are responsible for:
- Committing to work within an inclusive team that enables MPG to better understand and connect with the diverse communities it seeks to serve; and
- Modelling their commitment to inclusion, diversity, equity and accessibility through their words and actions.
Qualifications:
- At least a two (2) year college diploma or higher in Business, Office Administration or other related disciplines; or equivalent combination of work experience, training and education.
- A valid Ontario “G” Driver’s Licence in good standing (clean drivers abstract) and vehicle.
- The successful applicant must obtain a Sales Representative Licence upon hire.
- Working knowledge of the death care industry would be considered an asset (funeral home, cemetery, hospice, palliative care setting).
- Compassionate and professional communication skills with the ability to provide a comforting tone when interacting with families.
- Strong commitment to customer service excellence, with a focus on continuous improvement.
- High attention to detail and accuracy in all tasks.
- Excellent interpersonal, communication, problem solving and organization skills with the ability to collaborate effectively as a team player.
- Demonstrated professional work ethic.
- Proven ability to manage multiple tasks efficiently in a dynamic and fast-paced office environment.
- Understanding and knowledge of clerical responsibilities (answering phone calls, records and documents filing, ordering materials).
- Intermediate proficiency of Windows and MS Excel, Word, and Outlook.
The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at accomodations@mountpleasantgroup.com, quoting the job requisition ID # and the job title. Any information received related to an accommodation will be addressed confidentially.
The deadline for internal applications is July 16, 2025
Employees must apply through the Internal Career Centre in ADP**.**
About Mount Pleasant Group of Cemeteries
The Mount Pleasant Group (MPG) history stretches back to the early 19th Century, when Toronto was a small Victorian capital, known as the Town of York. Back then, only Anglicans and Roman Catholics could be buried in an “authorized” cemetery. Everyone else had to be buried outside the city. Then, in 1826, our first cemetery, Potter’s Field, was opened with the mission to accommodate all Toronto families, regardless of religion.
Nearly two centuries later, Toronto is a much different place, but our focus hasn’t changed. We’re still committed to providing our communities with choice, whether it’s natural burial, religious and cultural rituals and whatever it is that makes our clients feel welcome and at home. Today, we operate 10 cemeteries, nine funeral centres and four cremation centres across the Greater Toronto Area.
Our long and storied past brings with it a deep sense of responsibility. To the generations of families with loved ones buried in our cemeteries. To the families and communities who choose to celebrate funerals at one of our funeral centres. To the clergy, health-care providers and palliative care organizations who serve our clients. To the communities where our properties are located and to the many people who visit us just to enjoy a peaceful walk.
We also believe that these responsibilities extend into the future.
At MPG, the concept “forever” informs everything we do. We
have cared for our cemeteries for nearly two centuries, and we
are committed to caring for them in perpetuity.
MPG was founded to provide the people of Toronto with a choice when they had none. While our scope today has expanded across the GTA, our purpose still remains rooted in our original purpose amidst an ever evolving landscape of customer preferences. Cremation, new ways of memorializing loved ones, natural burial, and new and different religious and cultural rituals are just some of the ways our business is changing. We welcome these changes and remain committed to providing our clients with ever more innovative choices.
Receptionist & Clerk - 12 Month Full-Time Contract
About the role
Requisition Number: 1204
Terms of Employment: 12 Months
Location: Thornton Cemetery
Employment Address: 1200 Thornton Rd N, Oshawa, ON L1H 7K4
Hours of Work: Monday to Friday – 8:00 am to 4:30 pm
Vacancy: 1
Language: English
Hiring Range: $26.31 to $28.31 ($51,306 to $54,854)
About Mount Pleasant Group:
Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.
Our Vision: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.
Our Mission: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.
Our Values: Inclusiveness • Transparency • Innovation • Dependability • Compassion
At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve. We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.
About the Position:
We are looking for a Receptionist & Clerk to join our team at Thornton Cemetery.
The successful candidate will be required to:
Visitor Experience & Front Desk Management
- Create a warm, professional, and inclusive first impression for all visitors, ensuring accessibility for all and addressing individual needs.
- Answer a high volume of phone calls, providing accurate and helpful information or redirecting inquiries to the appropriate staff.
- Determine the purpose of visits, answer general questions, and provide clear directions or connect clients with specific resources.
- Maintain the cleanliness, organization, and welcoming appearance of the reception area and adjacent spaces.
- Monitor visitor sign-ins and ensure security protocols are followed when necessary.
- Perform opening and closing duties which include turning on and off lights, setting up coffee and water stations for guests, and opening all entrances and exits.
Client Communication & Correspondence
- Communicate effectively and respectfully with diverse clients, staff, and visitors, ensuring a positive and supportive experience.
- Route phone, email, and in-person inquiries to the appropriate staff members, taking detailed messages and ensuring timely follow-up.
- Monitor and manage the site’s inbox, responding to inquiries or forwarding messages promptly and accurately.
- Assist with scheduling and preparing for meetings, events, and other activities, ensuring logistical needs (e.g., materials, technology) are met.
- Create and/or upload service signage in accordance with scheduled activities in the building.
- Handle sensitive information and client data with the utmost discretion, maintaining confidentiality in all interactions.
Memorials & Documentation Processing
- Process memorial orders, including creating documents, receipts, invoices, foundation orders, and setting orders.
- Manage tracking and dealer approvals for all memorial orders.
- Finalize arrangements, interment rights and records documents, such as transfers and allocations, ensuring accuracy and completeness.
- Scan, index, and maintain all relevant documents, following the organization’s document retention policies to ensure proper handling, storage, and confidentiality of sensitive materials.
Cemetery Office Administration & Inventory Management
- Create and process purchase orders for various supplies and services.
- Monitor stock levels of collateral materials, cremation urns, wreaths, and other office supplies coordinating timely replenishment to support smooth day-to-day operations.
- Track temporary bronze markers and temporary wooden memorials, ensuring proper record maintenance and timely removal.
Financial & Reporting Support
- Process client payments, generate receipts, and prepare invoices with attention to detail and accuracy to support smooth financial transactions.
- Reconcile daily transactions, prepare bank deposits, and generate various financial and operational reports, such as prepaid accounts paid-in-full reports and utilized prepaid reports, ensuring transparency and accountability in all financial matters.
- Maintain, update, and track accounts receivable files to ensure that client records are accurate and that payments are processed in a timely manner.
- Reconcile petty cash and coordinate banking tasks, such as deposits and withdrawals.
Mail & Communication Handling
- Manage incoming and outgoing mail, including processing through the mail machine and coordinating delivery or pick-up.
- Communicate updates and follow-ups with the Manager, Cemetery Services, and team members regarding tasks or concerns.
Other
- Additional duties as assigned that fall within the scope of the role as assigned by the Assistant Manager/Manager, Cemetery Services.
- The successful candidate must be willing to travel to other MPGC locations if support is needed.
Inclusion, Diversity, Equity & Accessibility
At all times employees are responsible for:
- Committing to work within an inclusive team that enables MPG to better understand and connect with the diverse communities it seeks to serve; and
- Modelling their commitment to inclusion, diversity, equity and accessibility through their words and actions.
Qualifications:
- At least a two (2) year college diploma or higher in Business, Office Administration or other related disciplines; or equivalent combination of work experience, training and education.
- A valid Ontario “G” Driver’s Licence in good standing (clean drivers abstract) and vehicle.
- The successful applicant must obtain a Sales Representative Licence upon hire.
- Working knowledge of the death care industry would be considered an asset (funeral home, cemetery, hospice, palliative care setting).
- Compassionate and professional communication skills with the ability to provide a comforting tone when interacting with families.
- Strong commitment to customer service excellence, with a focus on continuous improvement.
- High attention to detail and accuracy in all tasks.
- Excellent interpersonal, communication, problem solving and organization skills with the ability to collaborate effectively as a team player.
- Demonstrated professional work ethic.
- Proven ability to manage multiple tasks efficiently in a dynamic and fast-paced office environment.
- Understanding and knowledge of clerical responsibilities (answering phone calls, records and documents filing, ordering materials).
- Intermediate proficiency of Windows and MS Excel, Word, and Outlook.
The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at accomodations@mountpleasantgroup.com, quoting the job requisition ID # and the job title. Any information received related to an accommodation will be addressed confidentially.
The deadline for internal applications is July 16, 2025
Employees must apply through the Internal Career Centre in ADP**.**
About Mount Pleasant Group of Cemeteries
The Mount Pleasant Group (MPG) history stretches back to the early 19th Century, when Toronto was a small Victorian capital, known as the Town of York. Back then, only Anglicans and Roman Catholics could be buried in an “authorized” cemetery. Everyone else had to be buried outside the city. Then, in 1826, our first cemetery, Potter’s Field, was opened with the mission to accommodate all Toronto families, regardless of religion.
Nearly two centuries later, Toronto is a much different place, but our focus hasn’t changed. We’re still committed to providing our communities with choice, whether it’s natural burial, religious and cultural rituals and whatever it is that makes our clients feel welcome and at home. Today, we operate 10 cemeteries, nine funeral centres and four cremation centres across the Greater Toronto Area.
Our long and storied past brings with it a deep sense of responsibility. To the generations of families with loved ones buried in our cemeteries. To the families and communities who choose to celebrate funerals at one of our funeral centres. To the clergy, health-care providers and palliative care organizations who serve our clients. To the communities where our properties are located and to the many people who visit us just to enjoy a peaceful walk.
We also believe that these responsibilities extend into the future.
At MPG, the concept “forever” informs everything we do. We
have cared for our cemeteries for nearly two centuries, and we
are committed to caring for them in perpetuity.
MPG was founded to provide the people of Toronto with a choice when they had none. While our scope today has expanded across the GTA, our purpose still remains rooted in our original purpose amidst an ever evolving landscape of customer preferences. Cremation, new ways of memorializing loved ones, natural burial, and new and different religious and cultural rituals are just some of the ways our business is changing. We welcome these changes and remain committed to providing our clients with ever more innovative choices.