JOB INFORMATION
Requisition ID: 11650
Number of Vacancies: 1
Department: Human Resources (20000040) - Hr Dept Head & Staff (30000067)
Salary Information: $77,259.00 - $101,410.40
Pay Scale Group: 7S5
Employment Type: Regular
Weekly Hours: 35, Off Days: Saturday/Sunday Shift: Day
Posted On: July 22, 2025
Last Day to Apply: July 30, 2025
Reports to: Executive Director, People

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Join the Human Resources team at this exciting time - we have a Senior Administrative Assistant opportunity available.

What You Will do

Reporting to the Executive Director – People, you will be responsible for ensuring the efficient daily operations of the Executive Director -– People’s Office while providing administrative support to the Executive Director as well as effective support services for the Human Resources Department.

You will oversee the Executive Director - People’s calendar and ensure that meetings are scheduled with internal and external parties in a timely and efficient manner.

You will carry out special assignments as directed, coordinating the preparation of responses to internal and external communication requests.

You will also research information and prepare a variety of correspondence, reports and other material related to the work.

The incumbent will also be responsible for providing administrative support, guidance and direction to departmental staff regarding administrative functions, office procedures and corporate policies; and providing administrative support to the People and Culture Group as required.

As a Senior Administrative Assistant, you will have the opportunity to:

• Act as the key representative of the Executive Director – People’s Office and the first point of contact for inquiries directed at the Executive Director.

• Plan and co-ordinate the daily activities of the Executive Director – People’s Office.

• Handle all incoming correspondence addressed to the Executive Director, initiating action to be taken.

• Investigate and expedite various matters for the Executive Director – People, including queries from Executives, follow-ups, etc.

• Track, co-ordinate and monitor departmental activities/issues, project and priorities, and provides updates.

• Edit and proof-read all completed correspondence forwarded to the Executive Director’s attention and/or signature for the TTC, legal counsel, external agencies, customers, etc.

• Prepare and maintain various documents, reports, analyses and recommendations for the Executive Director – People’s Office.

• Handle requests for information in the absence of the Executive Director – People where appropriate or directs to appropriate areas within the Department/TTC.

• Compile and research pertinent background information on requested matters for use by the Executive Director and other personnel in the preparation of reports, letters, etc.

• Co-ordinate the booking arrangements for meetings and ensures all relevant background material, equipment, etc. is available as requested.

• Provide guidance and direction to departmental staff regarding TTC policies, protocol and departmental practices and procedures.

In addition to the above you will demonstrate behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.

What Qualifications Do You Bring?

• Must have completed a University Degree or College Diploma in a related discipline (Business/Office Administration) and several years of progressively more senior administrative work experience; or a combination of education, training and experience deemed to be equivalent.
• Sound knowledge of business administration concepts, principles and practices.
• Superior working knowledge of modern office practices, procedures and equipment.
• Detail-oriented with excellent organizational and time management skills as well as research skills.
• Demonstrated ability to effectively co-ordinate and direct departmental administrative/office support activities and provide advice, guidance and direction regarding departmental administrative procedures, protocol and policies.
• Sound judgement; effective interpersonal and oral/written communication skills; and superior customer service skills.
• Demonstrated ability to work independently and effectively handle several priorities at once.
• Proficient in the use of a PC and various software applications relevant to the work, including MS Word, Excel, PowerPoint and Access and databases.
• Knowledge of the Freedom of Information and Protection of Privacy legislation.
• Must have, or rapidly acquire, a comprehensive knowledge of the Ontario Human Rights Code and Related Orders, including disability accommodation and accessibility requirements pertaining to employees.

What Skills Do You Bring?

• Apply analytical skills
• Use office technology, software and applications
• Communicate in a variety of mediums
• Understand and apply administrative policies, processes, and procedures
• Plan and organize activities / projects to meet section and organizational goals
• Maintain documentation and historical records
• Demonstrate specialized expertise and knowledge in the assigned field
• Demonstrate appropriate and effective interpersonal communications through various media

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging, representation and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community

The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.