Job Description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Operations & Safety (GO & UP) division promotes diversity, equity, and inclusion by ensuring equal employment opportunities and fostering a supportive workplace culture.

We Support This Commitment By Providing

• Competitive Pension Plan
• Employee learning & development programs and reimbursement
• Recognition of prior Public Service for Vacation Entitlement
• Employee Assistance and Wellness Benefit Programs
• Parental Leave top-up, lactations accommodation and childcare partnerships
• Menopause Policy
• Employee Resource Groups

Our Bus Operations Support Services team is seeking a Technical Writer/Illustrator to review and/or develop technical documents and manuals (processes, procedures, reports, documentation, SOPs, communications, briefing notes, memos, (etc). in a variety of different mediums and formats, presents information in a medium with consistent voice to facilitate effective transfer and comprehension of the information in a clear and concise manner to the end user

What will I be doing?

• Design, develop and maintain the department Sharepoint site and data portal based on industry best practices and standards. Leverage interactive technologies on the departmental website to blend text, graphics, photos, and videos.
• Review, develop and/or update divisional related documentation, including policies, programs, procedures, standards, guidelines, investigation reports, technical reports, training material, safety plans, communications, bulletins, board safety reports, executive safety reports, briefing notes and memos, and creating presentation material as required.
• Work with the operational team to produce learning and knowledge artefacts and detailed operating procedures.
• Create detailed illustrations to accompany technical instructions for bus operator duties, including pre-trip procedures, equipment checks, and layouts.
• Supports subject matter experts by researching and documenting the validity of content in safety documents under review; meeting with subject matter experts to identify specific content requiring validation; and updating documents with latest information as required; co-ordinate sign-off and finalization of documents
• Manage and maintain the Document Control process with all groups within the Division, including designing, developing, and maintaining standardized templates, adhering to corporate branding, international standards and recognized best practices for production of technical documentation.
• Revise, create and implement standard operating procedures, business process documentation and instructional manuals for the division
• Manage and maintain the content on the Division's online intranet content.
• Develop and maintain templates, adhere to corporate branding, international standards and recognized best practices for production of technical documentation.
• Supports the business in administering programs and initiatives as part of the strategic plan by distributing information/communication, responding to related inquiries, collecting and recording receipt of documents/records
• Collaborates with internal and external contacts as necessary to gather business requirements during the initiation, development, and implementation of assigned projects

What Skills and Qualifications Do I Need?

• Completion of a degree in writing, technical communications or a related discipline – or a combination of education, training and experience deemed equivalent.
• Proficient in Adobe Illustrator with a strong portfolio showcasing technical illustrations.
• Familiarity with relevant software for graphic design and illustration.
• Strong attention to detail and the ability to translate complex technical information into clear and concise visuals.
• Demonstrated years of experience in communication/writing/journalism or related field.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint, etc.)
• Knowledge of Human Resources legislation (e.g., Employment Standards Act, Occupational Health & Safety Act, etc.)
• Organizational skills to work independently and prioritize daily requirements with limited supervision

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com .

Application Process

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.