MUSKOKA BAY RESORT – FRONT DESK AMBASSADOR

Reporting To: Director of Rooms

Department: Hotel

Terms: Permanent, Full-Time

Who We Are:

No matter the season, no matter the reason, Freed Hotels & Resorts have one mission: to create memories for every guest who stays with us. We achieve this with our best-in-class, detail-oriented service at our growing portfolio of properties throughout Ontario.

Muskoka Bay Resort redefines what it means to play and stay; to relax and live. Our resort features spectacular amenities through every season. This magnificent property boasts a superior, first-class golf course, The Cliffside Restaurant with spectacular views from the patio, a brand-new 88 room hotel, scheduled to open in August 2025. This hotel will feature a one-of-a-kind, landmark rooftop restaurant with a pool and unobstructed views of picturesque Muskoka. Be a part of the exciting change and choose Muskoka Bay Resort as your employer of choice!

Position Summary:

The Front Desk Ambassador will be responsible for servicing guests as they arrive at the hotel, including welcoming them to the resort and checking them in while ensuring the highest level of guest satisfaction. This person will be responsible for becoming familiar with packages, group rates and on-site and local amenities offered by the resort. The Front Desk Ambassador serves as the face of the organization, managing various tasks to enhance the overall customer experience.

Duties & Responsibilities

• Greet all guests in a friendly and welcoming manor.
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns in a timely manor.
• Coordinate with Housekeeping to track readiness of rooms for check-in, notifying Housekeeping of late departures, early arrival and special requests.
• Communicate parking procedures to guests/visitors and dispatch Porter or Shuttle Drivers as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
• Complete designated cashier and closing reports in the computer system. Count cash float at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
• Maintain the orderliness and cleanliness of the Front Desk. Monitor the neatness of the lobby.
• Perform other reasonable job duties as requested.

Skills, Abilities, Attributes:

• Flexibility with working all shifts, including overnight shifts, weekdays, weekends, and holidays.
• Self-motivated, friendly, upbeat, outgoing, mature person who thrives in a fast-paced environment.
• Excellent interpersonal skills, customer focused and detail oriented.
• Organizational skills, ability to multi-task with strong analytical and problem-solving skills.
• Knowledge of computers and cash handling experience.
• Professional attitude and appearance.
• Must be a team player.

EDUCATION & EXPERIENCE

• 1-2 years of Front Desk Agent/Guest Services is preferred
• 1-2 years of customer service is preferred
• Previous Hotel experience is preferred

Our commitment to you:

• We will provide you with a supportive, communication driven workplace.
• Provide a company culture that promotes diversity, inclusion, and equity.
• Empower you to make decisions and solve problems.
• Competitive compensation package that will be commensurate with experience.
• Complimentary amenity access to all Resorts within Freed Hotels & Resorts Portfolio (Muskoka Bay, Horseshoe Resort, Deerhurst Resort), discounted F&B, lodging, events and more.

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role but are intended to accurately reflect principal job elements.

Visa Requirements: Must be eligible to work in Canada

Muskoka Bay Resort is committed to providing reasonable accommodation to applicants with disabilities throughout the recruitment process. If you require any accommodations to participate in the application process, please contact Human Resources to discuss your nee