Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo?

If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you!

Here are our Core Values:

Trusted

Responsible

Ambitious & Humble

Open & Inclusive

If these values resonate with you, Bureau Veritas is looking for a

Job Title: Client Service Support Representative

Reports to: Customer Experience Manager

Department: Client Service

Location: Vancouver, BC

Basic Purpose:

A Client Support Representative provides essential administrative and client-facing support to ensure smooth operations. Their responsibilities include assisting with billing, job setup, and revisions; coordinating subcontract work and maintaining accurate records; and communicating with both clients and subcontracting labs

Essential Duties and Responsibilities

• Provides backup services for Office Administrative Clerk and Office Admin Assistant (Billing)
• Assist Client Services, Administration/General Office as necessary
• Assist in the setup of rerun jobs, pro-forma jobs/invoices and job revisions as necessary
• Organizes and monitors subcontract work and reporting of subcontract data
• Communicate with subcontracting labs, keeps record of subcontracting jobs and ensure proper subcontract billing
• Provides weekly report of On-Hold/Pending jobs for client services group
• Assists in retrieval of historical data for clients
• Comply with occupational health and safety legislation, BV Group Policies and Procedures, Upstream Minerals Management System Policies and Procedures and ISO standards applicable to the position
• Act in a safe and professional manner and wear appropriate attire including the required personal protective equipment (PPE)

Skills and Competencies:

• Excellent communication skills, both verbal and written English
• Excellent computer skills, particularly with MS Office applications
• Strong interpersonal skills – outgoing, positive and flexible
• Strong organizing and problem solving skills to effectively handle time critical issues
• Able to work independently and with others

Benefits:

• Health & Dental Coverage
• Life Insurance
• STD & LTD Coverage
• Company RRSP match
• Employee Assistant Program (EAP)
• Professional Development

Bureau Veritas is proud to be committed to providing fair and competitive pay.

The salary range for this role is $21 - $23 an hour.

Pay within this range varies by work location and may also depend on job-related knowledge, skills, experience, and market location.