Officer, Campus Safety - Operations
Top Benefits
About the role
Position Number: 50001533
Department: Campus Safety and Prevention Services
Grade: GR10
Campus: Sir George Williams (Downtown)
Salary: $37.87 - $45.60 per hour
Union/Association/HR Policy: CUSSU
Posting deadline: August 6, 2025
Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.
Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.
As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.
NOTE: Schedule: Normal schedule is from 11 pm-7 am, but must be available to occasionally work on weekdays, evenings, and weekends. As per the CUSSU Collective Agreement this shift is subject to a premium as per Article 24.02.
SCOPE
Reporting to the Operations Manager (LOY), the incumbent acts as a resource person, providing guidance and coaching and training to contracted Campus Safety and Prevention Services (CSPS) personnel. In conformity with established standards, they are responsible for evaluating and assessing the level of effectiveness of the service provided by contracted CSPS personnel. They are also responsible for developing, implementing and maintaining assigned projects.
PRIMARY RESPONSIBILITIES
• Analyze and assess the effectiveness of the service provided by the contracted CSPS personnel regarding the SOP, Code of conduct, policies and directives, etc. Report findings and recommendations to operations managers and service provider.
• Examine and evaluate specific aspects of the CSPS operations such as patrols, service desks, dispatch and communication centers. Recommend changes to CSPS policies, directives and procedures to improve operational effectiveness.
• Ensure the protection of people and property on University premises by taking appropriate operational actions concerning criminal activities and/or safety risks.
• Coordinate, supervise and document CSPS operations for special events such as parties, sporting events, convocations, conferences, guest speakers, government officials, VIP visits. Ensure application of pertinent University policies, procedures, laws and municipal by-laws.
• Respond and monitor Incident Command Posts, evaluate the performance of the security team and ensure the effectiveness of the response in accordance with established policies, plans, procedures and directives; assist as required.
• Monitor and assist during preliminary investigations, ensure the necessary documentation related to incidents are produced in a timely manner and assist Departmental Investigators as required.
• Oversee and support special CSPS operations concerning activities such as demonstrations, strikes, and surveillance.
• Develop, implement and monitor projects to enhance and support operations as assigned by the Operations Manager.
• Participate in internal operation meetings and undertake other activities as required by the Operations manager.
• Participate in the selection, training and coaching of contracted security agents and make recommendations regarding the selection of contracted coordinators and dispatchers.
• Represent Concordia Security in the context of public information campaigns and awareness initiatives. Participate in meetings, conferences, and provide information on topics such as crime prevention, emergency preparedness and fire prevention.
QUALIFICATIONS
• Diploma of Collegial Studies (two-year pre-university DEC) in a field related to the primary responsibilities or a diploma from a recognized Canadian police academy and four to seven years of team leadership work experience in the security or public safety sector or related area.
• Hold a security agent permit in accordance with the Private Security Law in the Province of Québec.
• Certified in First Aid and CPR so as to be a First Responder in emergencies.
• Good knowledge (Intermediate level) of MS Word (able to input and format letters and forms), experience using e-mail and conducting Internet searches.
• Good knowledge (Level 4) of spoken English (to speak with sensitivity and with authority in delicate situations), basic knowledge (Level 3) of written English (to draft short letters), good knowledge (Level 4) of spoken French (to issue instructions and to respond to work-related questions); basic knowledge (Level 3) of written French (to draft short letters/incident reports).
• Valid driver’s license.
• Tact and discretion.
• Demonstrated ability to work under time pressures and under public scrutiny.
• Proven communication and interpersonal skills, with ability to remain calm and defuse potential and actual crises.
• Team player who enjoys coaching others and contributing to the overall success of an operation.
• Have physical ability to frequently lift/carry/move without assistance up to 23 kg (50 lbs.) and occasionally lift/carry/move with assistance up to 34 kg (75 lbs.), attested by successful completion of medical evaluation to the University’s satisfaction.
Due to the volume of applications, only selected candidates will be contacted by our Talent Team.
Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.
IMPORTANT: The language and computer skills of short-listed candidates will be tested.
Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.
Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.
Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, hr-employment@concordia.ca
Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens.
Officer, Campus Safety - Operations
Top Benefits
About the role
Position Number: 50001533
Department: Campus Safety and Prevention Services
Grade: GR10
Campus: Sir George Williams (Downtown)
Salary: $37.87 - $45.60 per hour
Union/Association/HR Policy: CUSSU
Posting deadline: August 6, 2025
Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.
Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.
As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.
NOTE: Schedule: Normal schedule is from 11 pm-7 am, but must be available to occasionally work on weekdays, evenings, and weekends. As per the CUSSU Collective Agreement this shift is subject to a premium as per Article 24.02.
SCOPE
Reporting to the Operations Manager (LOY), the incumbent acts as a resource person, providing guidance and coaching and training to contracted Campus Safety and Prevention Services (CSPS) personnel. In conformity with established standards, they are responsible for evaluating and assessing the level of effectiveness of the service provided by contracted CSPS personnel. They are also responsible for developing, implementing and maintaining assigned projects.
PRIMARY RESPONSIBILITIES
• Analyze and assess the effectiveness of the service provided by the contracted CSPS personnel regarding the SOP, Code of conduct, policies and directives, etc. Report findings and recommendations to operations managers and service provider.
• Examine and evaluate specific aspects of the CSPS operations such as patrols, service desks, dispatch and communication centers. Recommend changes to CSPS policies, directives and procedures to improve operational effectiveness.
• Ensure the protection of people and property on University premises by taking appropriate operational actions concerning criminal activities and/or safety risks.
• Coordinate, supervise and document CSPS operations for special events such as parties, sporting events, convocations, conferences, guest speakers, government officials, VIP visits. Ensure application of pertinent University policies, procedures, laws and municipal by-laws.
• Respond and monitor Incident Command Posts, evaluate the performance of the security team and ensure the effectiveness of the response in accordance with established policies, plans, procedures and directives; assist as required.
• Monitor and assist during preliminary investigations, ensure the necessary documentation related to incidents are produced in a timely manner and assist Departmental Investigators as required.
• Oversee and support special CSPS operations concerning activities such as demonstrations, strikes, and surveillance.
• Develop, implement and monitor projects to enhance and support operations as assigned by the Operations Manager.
• Participate in internal operation meetings and undertake other activities as required by the Operations manager.
• Participate in the selection, training and coaching of contracted security agents and make recommendations regarding the selection of contracted coordinators and dispatchers.
• Represent Concordia Security in the context of public information campaigns and awareness initiatives. Participate in meetings, conferences, and provide information on topics such as crime prevention, emergency preparedness and fire prevention.
QUALIFICATIONS
• Diploma of Collegial Studies (two-year pre-university DEC) in a field related to the primary responsibilities or a diploma from a recognized Canadian police academy and four to seven years of team leadership work experience in the security or public safety sector or related area.
• Hold a security agent permit in accordance with the Private Security Law in the Province of Québec.
• Certified in First Aid and CPR so as to be a First Responder in emergencies.
• Good knowledge (Intermediate level) of MS Word (able to input and format letters and forms), experience using e-mail and conducting Internet searches.
• Good knowledge (Level 4) of spoken English (to speak with sensitivity and with authority in delicate situations), basic knowledge (Level 3) of written English (to draft short letters), good knowledge (Level 4) of spoken French (to issue instructions and to respond to work-related questions); basic knowledge (Level 3) of written French (to draft short letters/incident reports).
• Valid driver’s license.
• Tact and discretion.
• Demonstrated ability to work under time pressures and under public scrutiny.
• Proven communication and interpersonal skills, with ability to remain calm and defuse potential and actual crises.
• Team player who enjoys coaching others and contributing to the overall success of an operation.
• Have physical ability to frequently lift/carry/move without assistance up to 23 kg (50 lbs.) and occasionally lift/carry/move with assistance up to 34 kg (75 lbs.), attested by successful completion of medical evaluation to the University’s satisfaction.
Due to the volume of applications, only selected candidates will be contacted by our Talent Team.
Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.
IMPORTANT: The language and computer skills of short-listed candidates will be tested.
Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.
Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.
Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, hr-employment@concordia.ca
Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens.