Background

The Condominium Authority of Ontario (CAO) is a dynamic, digital organization that supports the province's rapidly evolving condominium sector with information, education and dispute resolution services.

We value innovation, collaboration, creativity, a get-it-done mindset and embrace modern, agile/scrum IT development methodologies and client-focused solutions. Our staff have told us that CAO’s culture embraces diversity and provides a collaborative environment where they can learn, grow and thrive. We are committed to staff well-being and work-life balance, and offer competitive compensation, health benefits, pension matching and a hybrid work environment. Our office is in heart of Toronto’s bustling financial district.

The CAO is a delegated administrative authority that supports condo living and enhances consumer protection by providing services and resources that reach all condo communities across Ontario. We are accountable to the government through and Administrative Agreement with the Minister of Public and Business Service Delivery and Procurement. The seven-member board of directors provide strategic guidance and oversight of the organization.

We are an organization driven by our vision, mission and values:

· Our Vision : Strong and vibrant condominium communities in Ontario

· Our Mission : Engage and empower Ontario’s condominium communities with information, education, and dispute resolution

· Corporate Values : Innovation, trust, teamwork, value for money, integrity, fairness

· Team Values : Respect, trust, diversity, collaboration, leadership

Purpose of Position

The Junior Policy and Programs Analyst will work predominately on assigned research initiatives, submissions to government, digital service enhancements, and online resource development. This includes CAO program projects and operational policies and procedures which have been identified by the CAO’s senior management as critical to the success of the CAO. These enhancements and projects support the CAO’s overall strategic and annual operational plan(s) offering timely, user-friendly, accessible, and relevant resources and services to the condominium communities across Ontario.

If Interested please apply by July 11, 2025 by 4 pm

Key Responsibilities

• Conduct comprehensive research, analysis and synthesis of data and information to inform decisions and recommendations.
• Develop and implement program enhancements, such as the development of internal procedures and information materials for the public, to support the condo sector in addressing issues early and resolving disputes.
• Prepare policy materials, including guides for the condominium sector, briefing/decision notes, submissions to the government, presentation decks or other materials.
• Prepare detailed workplans on assigned initiatives to ensure that projects are delivered on time and are of high quality. Monitor and report on progress toward completion including identifying any gaps in progress, providing recommendations, and implementing solutions to aid in closing identified gaps.
• Develop new/updated content and other materials to meet the information needs of various users of the CAO’s information offerings and to support and improve internal processes.
• Define business and program requirements for digital service enhancements, collaborating with CAO’s IT department to ensure the timely development of these enhancements that meet the required specifications.
• Develop and implement various data collection instruments to inform future service enhancements for the CAO.
• Support the review and analysis of collected data and information in the CAO’s internal database to make recommendations to senior management and/or the CAO’s Board of Directors regarding service enhancements.
• Other duties as assigned.

Qualifications, skills and knowledge

• Post-secondary education is required; an equivalent combination of education and experience may be considered. Experience in a policy, legal, and/or regulatory environment is considered an asset.
• Ability to develop in-depth knowledge and application of the Condominium Act, 1998 and its regulations, as well as other legislation, issues and resources related to condominium living in Ontario.
• Experience with alternative dispute resolution practices and processes is considered an asset.
• Ability to gather and synthesize complex information (particularly legal) and gear this information (written and verbal) to the appropriate audience level.
• Demonstrated knowledge and experience with collecting and analyzing data to inform recommendations.
• Research and analytical skills in identifying relevant issues and problems, securing relevant information, comparing, and integrating data from various sources, developing, and assessing options, integrating information into a coherent picture and making reasoned recommendations.
• High level of communication skills with particular emphasis on excellent writing ability to convey information in a clear and concise manner.
• Self-directed and motivated to deliver agreed upon outcomes with minimal supervision, often within short timelines.
• Experience with project planning and delivery is considered an asset.
• Demonstrated time management skills.
• Ability to work independently as well collaboratively in cross functional teams.
• Ability to prioritize and manage conflicting demands.

Working conditions/ environment

CAO values in-person collaboration and we observe a hybrid working model and only those interested and comfortable in collaborating in person 3 days a week (Tuesdays, Wednesdays, and Thursdays) need apply.

Disclaimer

We thank everyone for their interest in joining our dynamic team, but due to the volume of applications only those qualified will be contacted.

CAO is an equal opportunity employer, encouraging workplace diversity. All qualified individuals will be considered without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, marital status or any other characteristic protected by law.

CAO welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. You can email CAOhumanresources@condoauthorityontario.ca for any request.