Service Coordinator - Customer Care Service Team
About the role
MARANT Construction Limited
We are a general contractor and construction management company. We have been successfully in business for more than 25 years. We specialize in corporate commercial interiors and proud to be of service to our many clients, big and small, across industries and regions. We are equally proud of all the members of our team who work hard day in and day out to make sure that we exceed the expectations of those we serve.
The Service Coordinator supports the day-to-day operations of the service department, working closely with the Service Manager to ensure seamless delivery of warranty work, minor construction requests, and ongoing service for existing clients. This role is essential in coordinating trades, managing schedules, and maintaining accurate documentation while delivering a high standard of client support.
Key Responsibilities
-
Receive, track, and organize incoming service requests from clients.
-
Communicate with clients to confirm service details, scheduling, and follow-ups.
-
Assist in preparing work shifts, quotes, and service reports in coordination with the Service Manager.
-
Schedule subcontractors, trades, and vendors for service work and follow up to ensure completion.
-
Maintain detailed and organized records of service requests, site visits, materials, and correspondence.
-
Update internal project tracking systems and communicate status updates to relevant team members.
-
Coordinate with accounting for invoicing and billing related to service work.
-
Ensure all documentation (photos, notes, shifts, etc.) is complete and filed accurately for each service call.
-
Support the Service Manager in fielding urgent service issues and client escalations as needed.
-
Proactively identify ways to improve service response time and administrative efficiency.
Qualifications
-
Experience in a coordination or administrative support role, preferably in construction, property management, or facilities services.
-
Strong organizational skills with a high attention to detail.
-
Excellent written and verbal communication skills, with a professional and customer-focused approach.
-
Ability to manage multiple priorities in a fast-paced environment.
-
Proficient in Microsoft Office Suite and comfortable learning construction/project management software.
-
Team-oriented, reliable, and able to work independently with minimal supervision.
Preferred
- Familiarity with service-related work in commercial or interior construction.
- Experience using project management tools such as CMiC or similar platforms.
- Understanding of basic construction terminology and workflow.
All employment services provided by MARANT Construction Limited shall follow the principles of dignity, diversity, inclusion, independence, accessibility, and equitable opportunity.
About MARANT Construction Limited
MARANT Construction Limited provides a full range of construction management and general contracting consulting services to corporations in the Greater Toronto Area (GTA), Ottawa and corporate branch operations across Canada. Our expertise is in commercial office interior construction. Since our inception in 1999, we have built a solid reputation based on quality, service and a strong partnership approach.
With offices in Toronto, Waterloo & Ottawa, our expertise includes multi-phased commercial leasehold fit-up and renovation projects of all sizes and across all industry sectors. MARANT is an experienced sustainable builder with in-house LEED AP's to implement our client's process. Please visit www.marant.ca
Vision - Performance with Purpose: We believe in doing business the right way: operating responsibly and with high ethical standards. "Performance with Purpose" best defines our company culture: Act with Integrity; be open and transparent; respect each other; and; be socially and environmentally responsible.
Culture – We are employee Shareholder Owned: We believe in strong "Partnerships." What distinguishes MARANT from our competition, and what has made us the successful company we are today, is our focus on leading the industry by challenging the status quo and thinking differently. This could not have happened without the hard-working, dedicated people that make up our MARANT Family.
On September 1st, 2016, MARANT became employee-owned. Every employee across all ranks is a shareholder/owner. Our clients have the unique experience of dealing with an owner, at every level, who is focused on serving their needs.
Canada-Wide Affiliate Network: Through our network of affiliates, we can manage projects across Canada
Community We believe in giving back to the community, whether it is through our annual RIDE to Conquer Cancer or supporting local sports teams and charities aimed at creating better lives for people.
Service Coordinator - Customer Care Service Team
About the role
MARANT Construction Limited
We are a general contractor and construction management company. We have been successfully in business for more than 25 years. We specialize in corporate commercial interiors and proud to be of service to our many clients, big and small, across industries and regions. We are equally proud of all the members of our team who work hard day in and day out to make sure that we exceed the expectations of those we serve.
The Service Coordinator supports the day-to-day operations of the service department, working closely with the Service Manager to ensure seamless delivery of warranty work, minor construction requests, and ongoing service for existing clients. This role is essential in coordinating trades, managing schedules, and maintaining accurate documentation while delivering a high standard of client support.
Key Responsibilities
-
Receive, track, and organize incoming service requests from clients.
-
Communicate with clients to confirm service details, scheduling, and follow-ups.
-
Assist in preparing work shifts, quotes, and service reports in coordination with the Service Manager.
-
Schedule subcontractors, trades, and vendors for service work and follow up to ensure completion.
-
Maintain detailed and organized records of service requests, site visits, materials, and correspondence.
-
Update internal project tracking systems and communicate status updates to relevant team members.
-
Coordinate with accounting for invoicing and billing related to service work.
-
Ensure all documentation (photos, notes, shifts, etc.) is complete and filed accurately for each service call.
-
Support the Service Manager in fielding urgent service issues and client escalations as needed.
-
Proactively identify ways to improve service response time and administrative efficiency.
Qualifications
-
Experience in a coordination or administrative support role, preferably in construction, property management, or facilities services.
-
Strong organizational skills with a high attention to detail.
-
Excellent written and verbal communication skills, with a professional and customer-focused approach.
-
Ability to manage multiple priorities in a fast-paced environment.
-
Proficient in Microsoft Office Suite and comfortable learning construction/project management software.
-
Team-oriented, reliable, and able to work independently with minimal supervision.
Preferred
- Familiarity with service-related work in commercial or interior construction.
- Experience using project management tools such as CMiC or similar platforms.
- Understanding of basic construction terminology and workflow.
All employment services provided by MARANT Construction Limited shall follow the principles of dignity, diversity, inclusion, independence, accessibility, and equitable opportunity.
About MARANT Construction Limited
MARANT Construction Limited provides a full range of construction management and general contracting consulting services to corporations in the Greater Toronto Area (GTA), Ottawa and corporate branch operations across Canada. Our expertise is in commercial office interior construction. Since our inception in 1999, we have built a solid reputation based on quality, service and a strong partnership approach.
With offices in Toronto, Waterloo & Ottawa, our expertise includes multi-phased commercial leasehold fit-up and renovation projects of all sizes and across all industry sectors. MARANT is an experienced sustainable builder with in-house LEED AP's to implement our client's process. Please visit www.marant.ca
Vision - Performance with Purpose: We believe in doing business the right way: operating responsibly and with high ethical standards. "Performance with Purpose" best defines our company culture: Act with Integrity; be open and transparent; respect each other; and; be socially and environmentally responsible.
Culture – We are employee Shareholder Owned: We believe in strong "Partnerships." What distinguishes MARANT from our competition, and what has made us the successful company we are today, is our focus on leading the industry by challenging the status quo and thinking differently. This could not have happened without the hard-working, dedicated people that make up our MARANT Family.
On September 1st, 2016, MARANT became employee-owned. Every employee across all ranks is a shareholder/owner. Our clients have the unique experience of dealing with an owner, at every level, who is focused on serving their needs.
Canada-Wide Affiliate Network: Through our network of affiliates, we can manage projects across Canada
Community We believe in giving back to the community, whether it is through our annual RIDE to Conquer Cancer or supporting local sports teams and charities aimed at creating better lives for people.