Public Services Assistant
Top Benefits
About the role
Job Description:
About the Library
Housed in the Riddell Library and Learning Centre, the University Library is an integral part of the MRU experience. The services, facilities, programming and expertise available in the Library support innovative teaching, learning, and scholarship across campus.
The Library includes the Archives and Special Collections, and specialized and technology-enriched teaching and learning spaces, including information literacy classrooms, a Maker Studio, audio production rooms and a range of visualization, simulation and immersive spaces. The Library team consists of approximately 60 employees. The Library values a healthy inclusive workplace, encourages a culture of innovation and teamwork and provides support for professional development.
About the Role
Reporting to the Manager, Maker and Media Commons, the Public Services Assistant supports and assists Library users with a range of research-related tasks in support of their academic work and their information needs. Responsibilities include providing one-to-one instruction, assisting users in accessing information in physical and online environments, and assisting users with a range of equipment and technology.
The successful candidate will have a collaborative and user focused approach to Public Services work and will actively support and contribute to MRU Library’s ongoing efforts towards Indigenous reconciliation and diversity, equity, justice, inclusion and accessibility.
This 8-month term position is full-time (35 hours per week on-campus, working Tuesday to Saturday).
Responsibilities
-
Performs reference interviews to respond to, identify, assess, and clarify information needs of Library users.
-
Provides one-to-one instruction and assistance to Library users, in virtual and physical environments, to help them effectively access and use print and electronic resources to meet their information needs.
-
Maintains expertise in a range of information resources, databases, subject areas, and in searching and evaluation skills.
-
Provides referrals to other University services, staff or faculty as appropriate.
-
Assists users with current and emerging Library learning technologies and equipment (including computers, media equipment, printers, audio production equipment and software; and the technologies available in the Library spaces).
-
Works as part of a team to provide efficient, timely information and referrals to Library users.
Qualifications
-
Bachelor’s degree OR a Library Information Technology Diploma.
-
3-6 months experience working in Library user services or or a public-facing customer service and support role.
-
Understanding of and familiarity with the post-secondary environment and the needs of academic Library users.
-
Strong written and oral communication.
-
Ability to work effectively as part of a team
-
Previous work experience in academic libraries is a strong asset.
Salary: $51,745 - $65,500 per annum.
Closing Date: July 23, 2025
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).
About Mount Royal University
Welcome to Mount Royal University, where we foster a work environment of mutual respect, transparency and inclusiveness, and where talented and committed employees are the driving force behind student success. We believe we are stronger as a university when employees collaborate and bring diverse perspectives together.
We invest in the wellness and development of our employees, knowing that it benefits both the individual and the university as a whole. Our culture, along with many services, resources and programs, encourages a healthy, productive workplace.
As we strive to enhance our culture of innovation and excellence, we support faculty, staff and management to be innovative in their work -- in our classrooms and across our campus.
This is a place where employees feel a sense of community and belonging. Where people feel supported in their work and enjoy the friendliness and familiarity that only a small campus can provide.
Public Services Assistant
Top Benefits
About the role
Job Description:
About the Library
Housed in the Riddell Library and Learning Centre, the University Library is an integral part of the MRU experience. The services, facilities, programming and expertise available in the Library support innovative teaching, learning, and scholarship across campus.
The Library includes the Archives and Special Collections, and specialized and technology-enriched teaching and learning spaces, including information literacy classrooms, a Maker Studio, audio production rooms and a range of visualization, simulation and immersive spaces. The Library team consists of approximately 60 employees. The Library values a healthy inclusive workplace, encourages a culture of innovation and teamwork and provides support for professional development.
About the Role
Reporting to the Manager, Maker and Media Commons, the Public Services Assistant supports and assists Library users with a range of research-related tasks in support of their academic work and their information needs. Responsibilities include providing one-to-one instruction, assisting users in accessing information in physical and online environments, and assisting users with a range of equipment and technology.
The successful candidate will have a collaborative and user focused approach to Public Services work and will actively support and contribute to MRU Library’s ongoing efforts towards Indigenous reconciliation and diversity, equity, justice, inclusion and accessibility.
This 8-month term position is full-time (35 hours per week on-campus, working Tuesday to Saturday).
Responsibilities
-
Performs reference interviews to respond to, identify, assess, and clarify information needs of Library users.
-
Provides one-to-one instruction and assistance to Library users, in virtual and physical environments, to help them effectively access and use print and electronic resources to meet their information needs.
-
Maintains expertise in a range of information resources, databases, subject areas, and in searching and evaluation skills.
-
Provides referrals to other University services, staff or faculty as appropriate.
-
Assists users with current and emerging Library learning technologies and equipment (including computers, media equipment, printers, audio production equipment and software; and the technologies available in the Library spaces).
-
Works as part of a team to provide efficient, timely information and referrals to Library users.
Qualifications
-
Bachelor’s degree OR a Library Information Technology Diploma.
-
3-6 months experience working in Library user services or or a public-facing customer service and support role.
-
Understanding of and familiarity with the post-secondary environment and the needs of academic Library users.
-
Strong written and oral communication.
-
Ability to work effectively as part of a team
-
Previous work experience in academic libraries is a strong asset.
Salary: $51,745 - $65,500 per annum.
Closing Date: July 23, 2025
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).
About Mount Royal University
Welcome to Mount Royal University, where we foster a work environment of mutual respect, transparency and inclusiveness, and where talented and committed employees are the driving force behind student success. We believe we are stronger as a university when employees collaborate and bring diverse perspectives together.
We invest in the wellness and development of our employees, knowing that it benefits both the individual and the university as a whole. Our culture, along with many services, resources and programs, encourages a healthy, productive workplace.
As we strive to enhance our culture of innovation and excellence, we support faculty, staff and management to be innovative in their work -- in our classrooms and across our campus.
This is a place where employees feel a sense of community and belonging. Where people feel supported in their work and enjoy the friendliness and familiarity that only a small campus can provide.