SITE SUPPORT WORKER 250 Davenport Program One (1) Bargaining Unit, Permanent Full-Time Position Monday-Friday, 9:00am-5:00pm Existing Vacancy Compensation: $25.28/hour-29.40/hour About Cota Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at https://cotainspires.ca/

Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a vision of a supportive, inclusive society where everyone has the opportunity to thrive. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota’s values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.

Role Overview Site Support Workers support tenants to maintain their housing, develop independent living skills, achieve mental and physical health stability, and pursue personal recovery; they also play an integral role in community development, and engagement within the life of the tenant community, e.g. group facilitation, programming, etc.

In addition, Site Support Worker will provide individual support to tenants through direct engagement, providing orientation to new tenants, community orientation, facilitate tenant meetings, support tenants with achieving their goals, and crisis intervention.

About The Team The 250 Davenport Program is a collaborative initiative with Toronto Community Housing Corporation (TCHC). The interdisciplinary team includes an Occupational Therapist (OT) Case Manager, a Supportive Housing Worker, and two Site Support Workers. Together, they provide occupational therapy, case management, community development, and housing-related supports to the residents of 250 Davenport.Services include; group activities and events aimed at fostering tenant engagement, reducing social isolation, building social connections, developing skills, and offering educational opportunities. The team also provides education to building owners/operators and their staff, along with individualized support to tenants. This includes community orientation, referrals to resources and professional services, situational dispute resolution, and informal counselling and guidance as needed.

Primary Responsibilities The responsibilities of this position include but are not limited to those below:

• Plan and facilitates group activities/events which foster tenant engagement/participation, the development of social networks and skill acquisition

• Facilitate tenant meetings to promote direct tenant participation in the planning of services/activities provided by Cota at the site and to promote a safe and open forum for dialogue in relation to issues/concerns that tenants may have regarding the services that they receive, the environment that they live in, and any conflict /tension that they may be experiencing

• Coordinate the purchasing of necessary program/activity supplies and accounting for purchases in accordance with program guidelines

• Assist tenants with the development of Support/goal plans

• Assist tenants with activities of daily living:

• Reminders relating to appointments, accompaniment to appointments

• Establishing and/or maintaining personal wellness routines

• Assisting with client laundry routines

• Assisting tenants to maintain and or clean their units

• Assisting tenants with menu planning, grocery shopping and or cooking

• Managing and supporting clients with behavioral needs

• Outreach support/education to tenants in the building as well as TCHC staff

• Documentation and Data entry, documents all tenant contact/interactions in the appropriate client chart according to Cota documentation policies

• Participate in team meetings, provide input and ideas for improving services and efficiencies and ongoing program planning

Qualifications Education:

• A minimum of a community college diploma in a field relevant to the target population; higher level post-secondary education is considered an asset
• Completion of an accredited Recreation program at the college or university level with a focus on, or specialty in, Therapeutic Recreation, will be considered an asset

Experience

• Proven experience planning and facilitating group activities/events which foster tenant engagement/participation, the development of social networks and skill acquisition
• Clinical experience working with adults who have mental health challenges
• Experience in community mental health or in supportive housing settings
• Experience living in a boarding home, substance use and or mental illness will be considered an asset
• Experience working with addiction challenges will be considered an asset

Knowledge & Skills

• Good crisis management and dispute resolution skills
• Good interpersonal and communication skills (verbal and written)
• Ability to produce comprehensive reports, and pirouette documentation
• Basic computer literacy (Word, E-mail, Internet)
• Basic understanding of different psychiatric conditions
• Knowledge of and ability to access as well as utilize community resources

Application Details Please complete the application below before August 13, 2025 at 4:00pm Cota is deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. We are respectful of each individual's dignity, unique experience, potential and protected rights under the Ontario Human Rights Code. As an equal opportunity employer, we are dedicated to ensuring our workforce reflects the diversity of the communities that we serve.

Additional Information Interview Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.

Screening Process: Please note that Cota uses AI to screen potential applicants for all roles.

We would like to thank all those that apply; however, due to high volumes of interest, only those selected for an interview will be contacted.

Thank you, Cota's HR Department.

__________________________________________________________________

Hope, respect, dedication, equity, accountability, teamwork, and innovation are key values of Cota. We are dedicated to promoting a diverse and inclusive workplace, upholding dignity, and acknowledging each person's individual contributions and potential as an equal-opportunity employer. We uphold the Ontario Human Right Code and strongly encourage applications from people of color, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities. For any accommodation requests, please contact hr_recruitment@cotainspires.ca