About the role
Job Summary We are seeking a highly experienced Senior Transition Program Manager to lead the end-to-end transition of field services operationswithin a large-scale banking environment. This individual will be responsible for overseeing the strategic planning, coordination, and execution of transitioning field support functions (configuration, desktop support, branch technology services, disposition, warehousing/inventory mgmt.) from the incumbent service providers.
The ideal candidate will bring extensive Program Management expertise, strong stakeholder engagement skills, and a solid understanding of banking technology environments.
Key Responsibilities
- Lead the full lifecycle of a field services transition program, from planning through execution and stabilization.
- Oversee a team of Project Managers and Coordinators who are leading/working under the various program streams
- Work with internal teams and the client to refine scope, deliverables, success criteria, and timelines
- Collaborate with internal operations teams and dedicated team members throughout the transition to stand up the required field services
- Manage third-party vendors and service providers to ensure alignment with transition goals and compliance with SLAs.
- Identify risks, dependencies, and inter-project impacts; develop and maintain risk mitigation and contingency plans.
- Serve as the primary point of contact for executive stakeholders, providing regular program updates, escalations, and performance reports.
- Develop transition playbooks, training materials, and support documentation for seamless operational handoff.
- Ensure compliance with internal controls, regulatory requirements, and data security standards.
- Monitor post-transition service performance to ensure continuity and identify opportunities for service improvement.
Required Qualifications
- 10+ years of experience in IT Program Management, with at least 3–5 years leading complex transition or transformation initiatives.
- Proven experience delivering programs in the banking or financial services sector, preferably with a focus on field services or infrastructure support.
- Strong understanding of ITIL frameworks, service delivery processes, and vendor management.
- Demonstrated ability to manage cross-functional teams and large, matrixed stakeholder groups.
- Exceptional communication, negotiation, and organizational skills.
- PMP or PgMP certification preferred; ITIL or equivalent service management certifications a plus.
#ITR
#CompugenITR
About Compugen Inc
To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations deliver experience by design. This is what it means to be human-centred and technology-enabled.
We believe that partner is a verb. With Compugen as your ally from day one, you see and feel the difference. This is where inspiration meets impact.
Relentlessly Curious We think differently. We ask questions in an unending pursuit to uncover your why. From the way we engage internally to the bonds we build with our customers and community, this no-stone-unturned passion translates possibility into reality.
Collaborative at the Core We are grounded in the potential of technology and the impact of people. Through deep discussion and challenging inquiry, we embrace diverse perspectives and celebrate unique views. With true trust in each other creative ideas flow, goals are achieved, and innovation abounds.
Driven to Make a Difference When you have innovation at hand and intention in your heart, one person can drive change. With one word, one device, one connection; change ignites, and all will flourish.
Get an Ally in Your Technology Journey.
We deliver experience by design; visit compugen.com to start now:
#DreamDesignDeliver
About the role
Job Summary We are seeking a highly experienced Senior Transition Program Manager to lead the end-to-end transition of field services operationswithin a large-scale banking environment. This individual will be responsible for overseeing the strategic planning, coordination, and execution of transitioning field support functions (configuration, desktop support, branch technology services, disposition, warehousing/inventory mgmt.) from the incumbent service providers.
The ideal candidate will bring extensive Program Management expertise, strong stakeholder engagement skills, and a solid understanding of banking technology environments.
Key Responsibilities
- Lead the full lifecycle of a field services transition program, from planning through execution and stabilization.
- Oversee a team of Project Managers and Coordinators who are leading/working under the various program streams
- Work with internal teams and the client to refine scope, deliverables, success criteria, and timelines
- Collaborate with internal operations teams and dedicated team members throughout the transition to stand up the required field services
- Manage third-party vendors and service providers to ensure alignment with transition goals and compliance with SLAs.
- Identify risks, dependencies, and inter-project impacts; develop and maintain risk mitigation and contingency plans.
- Serve as the primary point of contact for executive stakeholders, providing regular program updates, escalations, and performance reports.
- Develop transition playbooks, training materials, and support documentation for seamless operational handoff.
- Ensure compliance with internal controls, regulatory requirements, and data security standards.
- Monitor post-transition service performance to ensure continuity and identify opportunities for service improvement.
Required Qualifications
- 10+ years of experience in IT Program Management, with at least 3–5 years leading complex transition or transformation initiatives.
- Proven experience delivering programs in the banking or financial services sector, preferably with a focus on field services or infrastructure support.
- Strong understanding of ITIL frameworks, service delivery processes, and vendor management.
- Demonstrated ability to manage cross-functional teams and large, matrixed stakeholder groups.
- Exceptional communication, negotiation, and organizational skills.
- PMP or PgMP certification preferred; ITIL or equivalent service management certifications a plus.
#ITR
#CompugenITR
About Compugen Inc
To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations deliver experience by design. This is what it means to be human-centred and technology-enabled.
We believe that partner is a verb. With Compugen as your ally from day one, you see and feel the difference. This is where inspiration meets impact.
Relentlessly Curious We think differently. We ask questions in an unending pursuit to uncover your why. From the way we engage internally to the bonds we build with our customers and community, this no-stone-unturned passion translates possibility into reality.
Collaborative at the Core We are grounded in the potential of technology and the impact of people. Through deep discussion and challenging inquiry, we embrace diverse perspectives and celebrate unique views. With true trust in each other creative ideas flow, goals are achieved, and innovation abounds.
Driven to Make a Difference When you have innovation at hand and intention in your heart, one person can drive change. With one word, one device, one connection; change ignites, and all will flourish.
Get an Ally in Your Technology Journey.
We deliver experience by design; visit compugen.com to start now:
#DreamDesignDeliver