About the role
Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!
Nature & Scope: Reporting to the Store Manager, the Team Lead is to support the leadership team with the operations of the store by ensuring consistent positive customer experiences is delivered on the sales floor to profitably grow top-line sales.
Key Accountabilities And Responsibilities Include The Following
- Creates and leads an stmosphere on the sales floor that builds customer realization, retention and loyalty.
- Coach associates on customer service fundamentals and provide positive feedback.
- Creates an open outward communication on the sales floor.
- Keeps current on our products and service updates.
- Promotes a positive, safe and rewarding environment.
- Ensures the store is visually appealing at all times.
- Assists the leadership team in supporting, leading, and implementing new company initiatives.
Demonstrated Interpersonal Skills
- Excellent presentation skills in a retail environment
- Ability to motivate team through coaching & leadership.
- Ability to lead the sales teams to achieve sales quota.
Qualifications And Experience Required
- 1+ years related supervisory experience preferably in retail apparel.
- Excellent customer service skills.
At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.
About Roots
Established in 1973, Roots is Canada’s leading lifestyle brand known around the world for its premium leather goods, apparel and accessories, with more than 120 retail locations in Canada and the United States, and more than 100 in Asia. Roots is not only a brand, we are a culture and lifestyle inspired by the open air. We are a team of people who share values focused on quality and integrity. We celebrate our heritage and authenticity and are proud of what we stand for. Our employees share this passion and seek opportunities to stretch their boundaries, learn new experiences and continue to grow their Roots.
Fondée en 1973, Roots la principale marque canadienne axée sur le « style de vie » et elle est reconnue dans le monde entier pour ses articles en cuir, ses vêtements sport et ses accessoires de qualité. Elle possède plus de 120 points de vente au Canada et aux États-Unis, et plus de 100 en Asie. Roots est bien plus qu’une simple marque, elle constitue une culture et un style de vie dont l’inspiration provient des grands espaces. Nous formons une équipe dont les valeurs sont fondées sur la qualité et l’intégrité. Nous rendons hommage à notre héritage et notre authenticité, et sommes fiers de ce que nous représentons. Nos employés sont animés par cette même passion et repoussent constamment leurs limites afin de vivre de nouvelles expériences et de s’épanouir.
About the role
Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!
Nature & Scope: Reporting to the Store Manager, the Team Lead is to support the leadership team with the operations of the store by ensuring consistent positive customer experiences is delivered on the sales floor to profitably grow top-line sales.
Key Accountabilities And Responsibilities Include The Following
- Creates and leads an stmosphere on the sales floor that builds customer realization, retention and loyalty.
- Coach associates on customer service fundamentals and provide positive feedback.
- Creates an open outward communication on the sales floor.
- Keeps current on our products and service updates.
- Promotes a positive, safe and rewarding environment.
- Ensures the store is visually appealing at all times.
- Assists the leadership team in supporting, leading, and implementing new company initiatives.
Demonstrated Interpersonal Skills
- Excellent presentation skills in a retail environment
- Ability to motivate team through coaching & leadership.
- Ability to lead the sales teams to achieve sales quota.
Qualifications And Experience Required
- 1+ years related supervisory experience preferably in retail apparel.
- Excellent customer service skills.
At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.
About Roots
Established in 1973, Roots is Canada’s leading lifestyle brand known around the world for its premium leather goods, apparel and accessories, with more than 120 retail locations in Canada and the United States, and more than 100 in Asia. Roots is not only a brand, we are a culture and lifestyle inspired by the open air. We are a team of people who share values focused on quality and integrity. We celebrate our heritage and authenticity and are proud of what we stand for. Our employees share this passion and seek opportunities to stretch their boundaries, learn new experiences and continue to grow their Roots.
Fondée en 1973, Roots la principale marque canadienne axée sur le « style de vie » et elle est reconnue dans le monde entier pour ses articles en cuir, ses vêtements sport et ses accessoires de qualité. Elle possède plus de 120 points de vente au Canada et aux États-Unis, et plus de 100 en Asie. Roots est bien plus qu’une simple marque, elle constitue une culture et un style de vie dont l’inspiration provient des grands espaces. Nous formons une équipe dont les valeurs sont fondées sur la qualité et l’intégrité. Nous rendons hommage à notre héritage et notre authenticité, et sommes fiers de ce que nous représentons. Nos employés sont animés par cette même passion et repoussent constamment leurs limites afin de vivre de nouvelles expériences et de s’épanouir.