ABOUT US

Siloam Mission is a Christian-based non-profit service organization for Manitobans who have experienced homelessness and who struggle with mental health issues, physical and cognitive disabilities, addictions, or trauma. Founded in 1987, the mission provides emergency shelter, meals and clothing, supportive housing, and a variety of healing, support, and recovery services to help people transform their own lives and reach their full potential.

What matters to you?

Being in a work culture that operates out of their core values of HEART (holistic, equity, altruism, relationships, and truth and reconciliation) - embracing diversity, promoting equality and inclusion.

JOB SUMMARY

The Drop-In Manager is responsible for the day-to-day management of the Drop-In Centre and Clothing and Hygiene program ensuring that available activities support personal well-being and recovery. The Manager provides leadership, support, and training to the staff, and ensures that a trauma-informed and culturally safe approach is used when working with the community.

KEY DUTIES & RESPONSIBILITIES

Drop-In Management

• Develop and implement policies and procedures that are empowering, strength-based, and aligned with the organization’s strategic plan;
• Exemplify Siloam’s core values in all day-to-day activities;
• Ensure all staff are receiving the information provided by the organization’s executive team;
• Maintain Drop-In and Clothing Department operations procedures & ensure they are up-to-date and reviewed by the team;
• Incorporate a Housing-Focused approach and monitor the Behaviour Based approach;
• Involve community members in operational decisions when possible;
• Oversee Restorative Practices in the Drop-In and Clothing Department and mediate conflicts as needed;
• Ensure confidentiality and privacy of staff and community members;
• Coordinate Security and update Siloam Mission's crisis response plan when necessary;
• Address staff and community concerns promptly and confidentially;
• Act as an ambassador for Siloam Mission and establish effective communication with all departments;
• Develop and maintain collaborative working relationships with other departments and external partners;

Budget Management & Reporting

• Generate reports as requested;
• Effectively manage the budget of the department and assist in the annual budget process;

Staff Management & Development

• Assist in recruiting and training staff to support the team's development;
• Assess staff to develop their skills and abilities and provide opportunities for leadership roles.;
• Empower employees to take responsibility for their jobs and goals;
• Delegate responsibility and expect accountability and regular feedback;
• Facilitate staff meetings/debriefs and provide opportunities for interaction with staff;
• Provide written records of staff issues and discuss them with the Director of Services and Human Resources;

Volunteer Management & Training

• Provide appropriate training, supervision, and support for volunteers;
• Develop a process to integrate volunteers into responsible roles in programs and services whenever possible;
• Work with Volunteer Department to address any volunteer issues or concerns;

Health & Safety

• Assist staff in making decisions pertaining to safety measures in the Drop-In;
• Create opportunities through services and programs for the promotion of physical, mental, emotional, and spiritual health;
• Support and execute Health & Safety plans in the workplace according to legal guidelines;
• Support and enforce policies to establish a culture of Health & Safety;
• Investigate accidents or incidents to determine causes and recommend solutions to issues, improvement opportunities or new prevention measures;
• Monitor the condition of the Drop-In and Clothing Department and be aware of any damage to facilities or property owned, request repairs, and report issues directly to management;
• Ensures that staff report accidents or incidents to WCB (Workers Compensation Board) and assist in compensation claims, if needed;

Communication & Confidential Information

• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, appropriate email, and regular interpersonal communication;

Administrative

• Other tasks and responsibilities as assigned by the immediate Director;

EDUCATION & EXPERIENCE

• Post-secondary degree or diploma specializing in Social Work or equivalent work experience;
• Minimum 5 years’ experience in a non-profit sector;
• Minimum of 3 years’ in a managerial role;
• Certification in or demonstrated knowledge of Cultural Awareness, Anti-Oppressive Practice, NVCI, ASIST, First Aid, Mental Health First Aid, Trauma Informed best practices;
• Experience in working with HIFIS4, Housing Plus databases is an asset;

KNOWLEDGE/SKILLS/BEHAVIORS

• Leadership and managerial skills;
• Organizational and problem-solving skills;
• Ability to work with a diverse staff team and promote inclusion;
• Good understanding of finance and accounting principles; Employee Relations and Health & Safety standards;
• Good understanding of colonization and its impact on Indigenous peoples;
• Excellent written and oral communication skills;
• High level of integrity, confidentiality, and accountability;
• Ability to communicate appropriate professional boundaries;
• Awareness of the issues surrounding poverty, homelessness, social justice and reconciliation;
• Knowledge of Housing First Principles and housing resources;
• Knowledge of community resources for homelessness, health, mental health and substance use
• Ability to work within a harm reduction framework;
• MS Office and data entry skills;

RELATIONSHIP

• Works closely with Drop-in Staff, Clothing, Shipping and Receiving Staff and Community Members, Volunteers, and various departments of Siloam Mission.

WORKING CONDITIONS

• Monday to Friday 8:00-4:30, occasional weekend, evening or overnight hours required;

Term ending 18 August 2026

• Office Environment;
• Work requires standing and walking for extended periods of time;
• May be required to lift up to 50 lbs. occasionally;
• Hazardous conditions could potentially include unpredictable or risky behaviours from community members;
• This position is part of an on-call rotation;

WORKPLACE HEALTH AND SAFETY

The incumbent contributes to making the organization safe for staff, volunteers, and community members and recognizes the importance of reporting unsafe situations and participating in follow-up reviews as a learning opportunity.

• Provides a safe environment by ensuring adherence to Workplace Safety and Health
• Regulations and Policies, Infection Control Guidelines, WHMIS, and Safe Work Procedures. Immediately investigates and recommends corrective action on any unsafe acts, work conditions, incidents, near misses, injuries or illnesses.
• Demonstrates understanding of role and responsibilities in fire prevention and disaster preparedness and participates in safety and health training programs including the facility’s Fire, Disaster and Evacuation Plan.
• Supports an environment which avoids, prevents and corrects all activities or actions which may result in an adverse outcome in the delivery of services. Community Member safety is a standing item for all individual and departmental meetings.

CONDITIONS OF EMPLOYMENT

• The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Information Check information please visit https://www.winnipeg.ca/police/services/online-record-checks.
• The successful candidate must provide a satisfactory Adult Abuse Registry check. To obtain an Adult Abuse Registry application please visit: Province of Manitoba | Families | Adult and Child Abuse Registry (gov.mb.ca)

Siloam Mission Inc. promotes Employment Equity and is strongly committed to building a skilled and diverse workforce reflective of Canadian society. Therefore, we encourage candidates to voluntarily self-identify on their application if they are members of the underrepresented groups (women, Indigenous persons, a person with a disability, or a visible minority).

Salary: $69,761 - $94,383

Siloam Mission offers a competitive compensation package, including comprehensive health and dental benefits, a pension plan, paid time off, and additional wellness supports, as well as opportunities for professional growth and development. We follow a structured salary guide to ensure fair, equitable, and consistent compensation across our team, taking into account directly related experience and internal equity in all offers.

CLOSING DATE: 25 AUG 2025

Please include cover letter, resume, and three (3) work references for consideration. Note: we appreciate all that apply, however; only qualified candidates will be contacted for an interview.