AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a valued member of the Americas Technical support team, the Lead Technical Support Specialist engages with customers and OpenText employees to resolve critical customer issues. You will be joining a team that provides world class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. Their focus will be supporting the VIM (Vendor Invoice Management) product within complex customer environments.

WHAT THE ROLE OFFERS

The successful candidate will be working in a highly functioning team consisting of Senior, Lead and Principal Technical Specialists that work effectively together to reach a common goal.1. Identifying and resolving customers' issues in a timely manner (in accordance with published response times) via telephone support and written correspondence.2. Managing customer relationships and clearly documenting all interactions within the company database.3. Providing suggestions for alternate support options for customer issues that are not related to Open Text's products.4. Testing of Open Text product issues within various environments for validation and solution purposes.5. Authoring technical documents for inclusion in the Knowledge Center Knowledge Base.6. Collaborating with other departments and teams in troubleshooting issues.7. Reporting software bugs and customer suggestions.

WHAT YOU NEED TO SUCCEED

• 2-5 years previous experience working within a technical support environment- University/College degree within a related discipline or equivalent work experience- Customer support experience in a technical support environment- Availability for On- call support
• Experience with the VIM product would be considered a great asset- Experience with SAP R/3 and S4/HANA- Strong skills in SAP workflow and ABAP Programming- Strong skills in ALV Report Development- Working Knowledge in SAP FI/MM modules (Technical) and business processes.- Some experience with SAP Fiori and Web services.- Strong skills in dialog programming, building custom screens and transactions- Excellent phone and written communication skills required- Excellent problem-solving and organizational skills required

ONE LAST THING

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.