Key Responsibilities

• Warranty Claims Processing:
  Submit, track, and follow up on warranty claims to manufacturers or third-party warranty companies.
• Documentation Review:
  Review repair orders to ensure all required documentation, parts, and labor operations are properly recorded for claim submission.
• Compliance Checking:
  Ensure that repairs fall within manufacturer or extended warranty guidelines and policies.
• Coordination with Technicians and Service Advisors:
  Communicate with service personnel to clarify repairs and ensure accurate documentation.
• Record Keeping:
  Maintain organized records of all warranty transactions, denials, and payments for audit purposes.
• Payment Reconciliation:
  Reconcile warranty credits and payments with dealership accounting departments.
• Training & Updates:
  Stay current with manufacturer bulletins, updates, and changes in warranty procedures.
• Assist cash office and service tower duties in busy periods and cover breaks and holidays

Skills Required

• Strong attention to detail
• Good understanding of automotive repair procedures
• Familiarity with DMS software (like CDK, Reynolds & Reynolds)
• Knowledge of OEM warranty guidelines (Ford, GM, Toyota, etc.)
• Strong communication and organizational skills
• Ability to handle multi-tasking and deadlines