Scope of Position

The Director is responsible for efficient and effective operations of the Wealth Management department and for providing leadership to the advisor, compliance and operations support teams. The Director is responsible for developing and implementing sales strategy, as well as providing leadership and guidance to drive new wealth sales at Alterna while ensuring an exceptional member experience. You will encourage a culture of collaboration between wealth management and our dealer (Aviso), act as an escalation point for service items and support the strategic direction to increase our wealth share of wallet. You will work closely with various internal teams to develop and implement an annual business plan for each individual team member to meet your monthly sales targets and ultimately your team’s annual sales goals. You will be compensated by our total rewards program.

Key Responsibilities

• Provides leadership and manages the day-to-day operations of the advisory support team; develops, coaches, sets individual goals and objectives, evaluates performance, and provides frequent feedback

• In conjunction with the VP, Wealth Management, leads and implements initiatives that support the credit union’s strategy and wealth management objectives

• Acts as a resource to all licensed representatives through individual information sessions and demonstrations on the features, benefits, and procedures associated with investment products and processes, conducts follow-up as required to ensure understanding

• Assist in the retention, training, onboarding, and recruitment of top talent

• Coordinates Aviso training sessions with the Region, ensuring effective stakeholder communication and alignment with other priorities within Alterna are considered

• Identifies knowledge and training gaps; recommends and implements training initiatives to ensure staff are proficient with regulatory and administrative standards

• Establishes, manages, and maintains awareness of the organization in the local community and among professional networking groups

• Ensure communication and execution of the Strategic Plan and Annual Operating Plan.

• Provides leadership to enhance the employee experience and create a performance-driven culture; recommends and provides where necessary, appropriate coaching and remedial action.

• Build a culture of collaboration within the Wealth team, as well as with the retail branches and Mortgage Advisor team so that members financial goals are met and member experience exceeds expectations

• Lead by example as an Alterna champion and show your team how to develop relationships with centres of influence in the community and maintain existing relationships to develop a large referral network

• Oversee and support IIROC/Wealth Advisors with member complaints, and escalate when necessary

• Ensures that training and professional development needs are identified, recommends how they can be met and monitor progress.

• Review statistical data regarding productivity levels, make recommendations and take action where appropriate. Provide regular reports to senior management

• Facilitate the effective implementation and adoption of new technologies.

• Identify, recommend, and implement opportunities for continuous improvement relative to processes, procedures and overall operations

• Foster a member centric sales and service culture through building partnerships within Retail and across Alterna.

• Conduct performance evaluations of direct reports and provide effective suggestions, positive as well as constructive feedback on staff performance. Resolve employee personnel issues.

• Undertakes special projects, as required.

• Ensure adherence to all regulatory compliance requirements as well as all policies and procedures of Alterna.

Qualifications

Education / Certification / Experience

• Post-Secondary education in a related discipline, ideally at the University level, typically in Business Administration, Economics, Applied Geography, Accounting or Finance.

• Minimum 7 years of experience in a similar role in a financial institution, with sales management and financial advisory experience, with a significant focus on wealth management

• Completion of CSC and CPH

• 7-10 years’ experience at business development

• Demonstrated track record in leadership, sales and relationship building

Competencies

• Knowledge of leadership, sales management principles, practice management, and techniques

• Knowledge of general market conditions, industry trends, and best practices in the financial services industry, regarding secured credit products

• Ability to build and maintain strong working relationships with internal staff and external centers of influence

• Superior written and verbal communication skills

• Critical thinker with sound analytical skills

• Adapts to significant, complex and/or frequent changes

• Ability to thoroughly analyze situations and problems and make informed and supportable decisions in a timely manner

• Ability to work under pressure, handle workplace stress and manage numerous tasks simultaneously, to meet deadlines

• Ability to work either independently, or in a team environment

• Exhibit a strong affinity for sales and sales management

• Exhibit a positive attitude, with the ability to lead a team of senior sales professionals

• Exhibit strong inter-personal skills and networking capabilities

• Exhibit a strong work and client/member service ethic

• Continuous learning and ability to improve and maintain personal effectiveness in a highly demanding, fast paced environment

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.

Working at Alterna

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running.

• We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

• Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.