Job Title: Sales Associate
Location: Ottawa, Ontario
Employment Type: Full-Time (Evenings & Weekends Required)

Are you passionate about delivering an exceptional customer experience and supporting a dynamic sales team? Join us as a Sales Associate and play a key role in guiding homebuyers through their purchase journey with professionalism and precision.

About the Role:
As a Sales Associate, you’ll work closely with our sales consultants to ensure every customer interaction is seamless, informed, and positive. This role blends top-notch customer service, administrative accuracy, and sales process support to create an outstanding homebuying experience.

Responsibilities:

• Greet and assist customers at the start of their homebuying journey
• Clearly explain Agreement of Purchase and Sale (APS) details and processes
• Respond promptly to inquiries via phone, email, and in person
• Support customers in understanding key dates and document requirements
• Prepare and review deal packages accurately and on time
• Identify and communicate potential deal issues proactively
• Help launch sales campaigns and manage lead generation efforts
• Maintain accurate records in CRM and track deal progress
• Coordinate APS signing, deposits, and legal documentation
• Collaborate with legal, mortgage, and internal teams to ensure smooth deal flow
• Stay current on incentives, site plans, inventory, and pricing
• Open, close, and maintain the sales floor each day conduct safety checks, tidy displays, and ensure the space is pristine and tour‑ready
• Prepare and serve beverages and light refreshments to every visitor, creating a warm, hospitality‑driven experience
• Monitor and restock customer‑facing areas, keeping refreshment stations, marketing collateral, and display materials fully stocked and inviting

You will bring:

• 2+ years experience in a similar role within a residential home builder environment
• Post-secondary education in Sales, Marketing, or related field
• Strong customer service and communication skills
• Highly organized with excellent attention to detail
• Ability to manage time effectively to meet deadlines
• Proficiency with Microsoft Office Suite
• Bilingual (English & French) is an asset
• Warm, polished, and professional communication style
• Willingness to work evenings and weekends as required
• Eagerness to learn and grow in sales operations

Why Caivan?

• Competitive compensation and benefits packages
• Lunch program
• 2 weeks paid operations shut down
• And more!!

We thank all applicants for their interest. We review and assess all applications and will contact candidates whose background and experience most closely fit the needs of the position. Should you require accommodations at any point during the recruitment process, please contact Human Resources.