Company Bio

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

Job Summary

The Project Manager, Digital Health is responsible for leading the planning, execution, and delivery of digital health initiatives that enhance patient care, improve clinical workflows, and support organizational transformation. Working collaboratively with cross-functional team; including clinical staff, medical staff, IT, operations, and executive leadership teams, the Project Manager ensures that projects are delivered on time, within scope and budget, and in alignment with strategic objectives. This role requires strong project management skills, a deep understanding of healthcare environments, and a passion for leveraging technology to drive innovation in care delivery and patient engagement.

Skills & Abilities

• Proficient in tools such as MS Project, Jira, Confluence, Smartsheet, or equivalent.
• Proficiency with MS Office products (Excel, Word, PowerPoint).
• Sound organizational, documentation and planning skills with the ability to work on multiple projects simultaneously and meet conflicting deadlines are essential.
• Outstanding interpersonal, influencing and communication skills to build strong relationships, gain credibility and network effectively with all levels of the organization and with external partners.
• Manage competing priorities and urgent timelines in high-stakes clinical settings.
• Thrive in fast-changing environments, such as during EMR transitions or when scaling digital services.
• Strong written, verbal, and presentation skills tailored to clinical, technical, and executive audiences.
• Understanding of digital health technologies, system integrations, and clinical workflows.
• Lean, Six Sigma, or other quality improvement methodologies applied in healthcare settings.
• Demonstrated experience in resource management and conflict resolution.
• Motivate and guide multidisciplinary teams, often without direct authority.
• Systems thinker, with experience leading projects and initiatives aligned with strategic directions.
• Proven experience in needs assessment, analytical, problem-solving and documentation skills
• Demonstrated understanding of inter-professional collaboration and education.
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to Southlake Health standards.
• Demonstrated commitment to customer service and teamwork.
• Handle sensitive health information and clinical decisions with confidentiality and responsibility.
• Proven ability to attend work regularly as per the Attendance Support Policy #HA30 and Procedure #HA35
• Models’ behaviour aligned with the values of Southlake Health.

o Always with compassion
o Power of many
o Serve with purpose
o Every voice matters
o Courage to think differently

Qualifications

• Post-Secondary education in healthcare science or appropriate healthcare field as an asset
• PMP certification is an asset
• Five (5+) years’ experience managing projects in a hospital, clinical, or broader healthcare setting.
• Experience leading implementations of EMRs/EHRs, CPOE, telehealth, clinical decision support systems, patient portals, etc.
• Experience with identifying, designing, and implementing digital health projects
• Leading organizational change initiatives in clinical environments, ideally tied to digital transformation
• Experience in the full project lifecycle (initiation to closure), ideally in both agile and waterfall/hybrid environments
• Managing project budgets, timelines, risks, and resource allocations.

Closing Statement

Regular and reliable attendance is an expected requirement of this position.

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

Primary Responsibilities

• Lead the planning, execution, monitoring, and completion of digital health projects, ensuring alignment with clinical and organizational priorities.
• Develop detailed project plans, timelines, resource allocations, and risk management strategies.
• Collaborate with clinical staff, medical staff, IT, hospital leadership, and external vendors to define project scope, objectives, and deliverables.
• Facilitate regular meetings and status updates to ensure transparent communication and stakeholder alignment and engagement.
• Develop and implement change management strategies to support adoption of digital health solutions.
• Communicate effectively with diverse clinical and non-clinical stakeholders to manage expectations and ensure smooth transitions.
• Manage relationships with digital health vendors, including oversight of deliverables, service level agreements, and contract compliance
• Monitor project budgets and ensure effective use of financial and human resources.
• Track project expenditures and report variances to leadership as required.
• Manage recruitment, retention, and performance management of staff or consultants dedicated to projects
• Define KPIs and success metrics for digital health initiatives.
• Prepare and present project status reports, risks, and post-implementation evaluations to leadership teams.
• Ensure all digital health initiatives adhere to hospital policies, data privacy regulations (e.g., HIPAA or local equivalents), and cybersecurity standards.
• Proactively identify project risks and implement mitigation strategies.
• Identify opportunities for workflow optimization and efficiency gains through digital tools.
• Promote innovation and continuous improvement in project management practices.
• During critical times of any project implementation, it may be required to work off-hours and/or non-business hours