Top Benefits
About the role
Bilingual Customer Service Representative
Job description:
The Customer service representative meets the needs of our customer in Toronto and in Québec. The candidate must be able to express him/herself in both French and English and he/she is able to offer quality service and be customer oriented.
Main duties and responsibilities :
- Answer general inquiries from our customers by phone (give prices, guide customers in choosing which product to use);
- Respond to requests from representatives and liaise with other units;
- Liaise with the warehouse manager to answer questions concerning their deliveries;
- Receive and process customer requests;
- Prepare and check orders and quotations, and process them in the SAP system;
- Respond to billing inquiries;
- Assist the buyer in the analysis of MRP reports;
- Assist the buyer in the follow-up of orders with suppliers;
- Participate with the Buyer in updating costs (MRC), purchase and sales prices in item files;
Profil required :
- Fluently bilingual, strong communication skills in English and French (written and oral);
- College diploma in general administration (or any other related experience or qualification deemed relevant);
- 1 to 2 years' experience in customer service with a distributor of industrial products;
- Customer-oriented;
- Concern for quality and detail;
- Ability to build trusting relationships;
- Good knowledge of Microsoft Excel and Outlook;
- Experience with SAP will be considered an asset ;
Benefits :
- Work in a family business on a human scale
- Standard 37-hour work per week with every Friday off
- Group insurance after 3 months (health, disability, prescription drugs, employee assistance program).
- Group RRSP
- Laptop computer and equipment
- Vacances : 2 weeks plus Christmas shutdown
- Floating leaves
About JJS Canada
JJS is your solution partner. Our vision is "To be part of every project, from start to finish."
We provide Abrasive Solutions across the Automotive, Industrial, Woodworking and Retail with offices based in Quebec and Ontario.
We are the exclusive Canadian importer of industry-leading finishing solutions from sia Abrasives, Lamello, Proflex, Onsystem Technic and Mafell. JJS provides Canadians best-in-class solutions through an exceptional product portfolio, key strategic partnerships and a dedicated team of professionals.
Building on our decades of experience and an exceptional reputation, our strengths are our products, people and partners. With our solution-focused approach, JJS has been bringing Canadians a finish they can rely on with confidence since 1984.
We work with integrity, accountability and curiosity to build partnerships, product lines and processes and ensure that your project is a success. This is why our customers trust us. And we hope we can help you find the right solution too. Visit our website and learn more.
Top Benefits
About the role
Bilingual Customer Service Representative
Job description:
The Customer service representative meets the needs of our customer in Toronto and in Québec. The candidate must be able to express him/herself in both French and English and he/she is able to offer quality service and be customer oriented.
Main duties and responsibilities :
- Answer general inquiries from our customers by phone (give prices, guide customers in choosing which product to use);
- Respond to requests from representatives and liaise with other units;
- Liaise with the warehouse manager to answer questions concerning their deliveries;
- Receive and process customer requests;
- Prepare and check orders and quotations, and process them in the SAP system;
- Respond to billing inquiries;
- Assist the buyer in the analysis of MRP reports;
- Assist the buyer in the follow-up of orders with suppliers;
- Participate with the Buyer in updating costs (MRC), purchase and sales prices in item files;
Profil required :
- Fluently bilingual, strong communication skills in English and French (written and oral);
- College diploma in general administration (or any other related experience or qualification deemed relevant);
- 1 to 2 years' experience in customer service with a distributor of industrial products;
- Customer-oriented;
- Concern for quality and detail;
- Ability to build trusting relationships;
- Good knowledge of Microsoft Excel and Outlook;
- Experience with SAP will be considered an asset ;
Benefits :
- Work in a family business on a human scale
- Standard 37-hour work per week with every Friday off
- Group insurance after 3 months (health, disability, prescription drugs, employee assistance program).
- Group RRSP
- Laptop computer and equipment
- Vacances : 2 weeks plus Christmas shutdown
- Floating leaves
About JJS Canada
JJS is your solution partner. Our vision is "To be part of every project, from start to finish."
We provide Abrasive Solutions across the Automotive, Industrial, Woodworking and Retail with offices based in Quebec and Ontario.
We are the exclusive Canadian importer of industry-leading finishing solutions from sia Abrasives, Lamello, Proflex, Onsystem Technic and Mafell. JJS provides Canadians best-in-class solutions through an exceptional product portfolio, key strategic partnerships and a dedicated team of professionals.
Building on our decades of experience and an exceptional reputation, our strengths are our products, people and partners. With our solution-focused approach, JJS has been bringing Canadians a finish they can rely on with confidence since 1984.
We work with integrity, accountability and curiosity to build partnerships, product lines and processes and ensure that your project is a success. This is why our customers trust us. And we hope we can help you find the right solution too. Visit our website and learn more.