Legendz is an exciting and innovative social casino platform offering a variety of casino-style games like slots, poker, and table games in a virtual environment. Players enjoy a free-to-play experience using virtual currencies, with the opportunity to win real-world prizes such as cash and gift cards. By blending fun gameplay with the thrill of sweepstakes, Legendz provides a unique and engaging experience, all while maintaining a responsible and legal framework for players. Join our dynamic team at Legendz, where we’re transforming the world of social gaming and providing players with top-tier entertainment!A Glimpse into the Role

• Act as the primary point of contact for a dedicated portfolio of 250 high-value PVIP players.
• Develop and maintain strong, long-term relationships with PVIP players to ensure satisfaction and loyalty.
• Understand the unique needs, preferences, and playing habits of each PVIP player to provide personalized support and assistance.
• Proactively communicate with PVIP players through digital channels (emails/texts) to offer personalized assistance, address inquiries, and resolve any issues promptly.
• Collaborate with internal teams, including customer support, marketing, and product development, to ensure a seamless and positive player experience.
• Identify opportunities to enhance the PVIP experience through tailored promotions, bonuses, and exclusive offers.
• Actively work to up-sell players and increase their wallet share on the Legendz platform, with the goal of developing them to a level where they can be transitioned to an Account Manager.
• Monitor and analyze key account metrics, including player lifetime value, purchase and redemption activity, net purchase value, and engagement rates, to identify trends and implement strategies for revenue growth.
• Promote and educate PVIP players about the loyalty program, its benefits, and how to maximize their rewards.
• Gather player feedback and insights to continuously improve the PVIP program and enhance the overall experience.
• Advocate for the needs and interests of PVIP players within the organization, ensuring their voice is heard and concerns are addressed.
• Stay up-to-date with the latest trends and developments in the social casino industry, including competitor activities, to identify opportunities and challenges.
• Provide recommendations to the management team based on market insights and player feedback to drive business growth and maintain a competitive edge.

What We’re Looking For (requirements)

While junior-level candidates are acceptable, experience in customer service, sales, or account management (ideally in gaming, social casino, or a related industry) would be beneficial.

Previous experience managing high-value accounts or VIP clients, even in other sectors, would be a plus.

Excellent written and verbal communication skills are essential. Comfort with digital communication channels (email, text) and maintaining a professional yet personable tone.

Ability to articulate personalized support and resolve issues effectively.

Strong understanding of player behavior metrics and the ability to analyze trends, such as lifetime value, net purchase value, and engagement rates.

Familiarity with CRM tools and data analytics platforms is a plus

Strong ability to build and maintain relationships with VIP clients, ensuring high levels of satisfaction and engagement.

Empathy and a proactive approach to addressing customer issues.

Ability to identify opportunities for upselling and increasing player wallet share.

Comfortable working toward revenue growth targets and achieving goals related to player development.

Ability to work well within a team, coordinating across departments like Marketing, Customer Support, and Product Development.

Comfort in advocating for the needs of players within the organization.

Understanding of the social casino industry, trends, and competitor activities.

Ability to quickly adapt to new challenges and market conditions.

Familiarity with CRM platforms, reporting tools, and digital communication channels.

Comfortable using data to inform decisions and improve the player experience.

What We Offer

At Legendz, we’re committed to creating an exciting and rewarding environment for both our players and our team. Here’s what you can expect when you join us.

Innovative Work Culture – Be part of a forward-thinking team that’s changing the landscape of social casino gaming.

Career Growth Opportunities – We provide a supportive environment that encourages personal and professional development.

Creative Collaboration – Work alongside passionate individuals in a collaborative, dynamic team setting.

Competitive Compensation – We offer a competitive salary package, along with benefits to support your well-being.

Flexible Work Environment – Enjoy a healthy work-life balance with flexible work options

Employee Recognition – We value hard work and dedication, offering recognition programs to celebrate achievements.

Exciting Industry – Work in a fast-growing, fun, and engaging industry with opportunities to make a lasting impact.

Building Belonging

We are dedicated to creating a workplace that embraces and celebrates diversity. We welcome individuals from all backgrounds and experiences, believing that diversity fosters innovation and drives success. We are committed to providing equal opportunities for all employees and working to ensure a culture where every voice is valued and respected. Join us in building an inclusive environment where everyone can thrive and contribute to our shared achievements.