Union: OPSEU - PO

Job Number: J0625-0462

Job Title: Investigations Analyst (18 months)

Job Type: Contract

Contract Duration (months): 18 months

City, Province, Country: Toronto, Ontario, Canada

Job Location: Toronto

Job Category: Accounting / Auditing / Finance

Job Classification: FPA5

Role Designation:

Flexible Hybrid - In person days can be flexible from week to week subject to manager approval and operational requirements.

Open Positions: 1

Posting Date: June 20, 2025

Closing Date: July 9, 2025

Salary: $67,251.66 - $77,963.11/Year

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

Primary function

The Investigations Analyst assists the Investigations Manager and the Investigators by providing general support to the operation of the Investigations Department. The duties include obtaining evidence, conducting preliminary queries and analysis to support individual investigations as well as identifying trends and patterns in lawyer and client behavior through data analysis. The Analyst will be responsible for creating and running queries and conducting preliminary analysis of target lawyers’ billing and roster member data and reporting findings to the Manager.
The analyst is responsible for entering referrals and advisements into the Department’s Case Management Software on a daily business while also maintaining a duplicate copy of the information in a central repository location to protect the integrity of the data received.

Other functions include: querying the overlap between Duty Counsel Statement-assisted clients and Certificate clients, conducting client eligibility investigations, analyzing calendarized dockets, and analyzing financial records.

The Analyst will also open files, contact LAO clients to obtain consents, and arrange appointments, and will communicate with clients, court transcriptionists, court staff, witnesses and lawyers and with the general public.

Home Location: Toronto/Provincial Office
Secondary Location: Not applicable

Reporting to: Manager, Investigations

Key accountabilities

• Conduct examination and analysis of targeted lawyer accounts, dockets and other documents.
• Develop reports and analytical tools to identify overall risk trends and support individual investigations.
• Assist the Manager and Investigators during the interview process of lawyers and clients who are the subject of investigations.
• Assist the Manager to monitor, track and responding to in- and out-going correspondence and communication for the Department, including managing referrals from other departments within LAO and interactions with the LSO.
• Request Criminal Law Court Information, Family Law Endorsements/Continuing Record and other court documents. The requests may be made to District Area Directors/Supervisory Duty Counsels/MAG/Court Offices for analyzing and comparison of solicitor’s billings to ensure proper billing of accounts for services rendered.
• Prepare detailed reports for the Manager outlining the summary and analysis conducted.
• Conduct client eligibility investigations and provide reports on recommendations on course of action.

Required skills & experience

• Excellent analytical skills.

• A good understanding of the Legal Aid Services Act (LASA, 2020) and its Regulations, LAO panel standards, the Tariff and Billing Handbook and organizational policies governing key LAO processes: client eligibility determination, certificate issuance and management, lawyer empanelment and certificate billing.

• Superior knowledge of Microsoft Office, including Access and advanced Excel and well-developed computer skills to create detailed electronic reports on audit investigations of solicitor accounts.

• Strong understanding of both the Block Fee and Tariff Billing and Payment systems.

• Excellent prioritization and organization skills.

• Well-developed written and verbal communication skills to prepare internal and external correspondence.

• Knowledge of the policies, procedures and operational context of the Investigations Department and the Audit and Compliance Services Branch.

• Excellent negotiation skills.

• Above-average Stakeholder collaboration.

Assets:

• Bilingualism is an asset.

• Knowledge of Case Management Software, Power BI, PeopleSoft, SQL, Python and Business Intelligence tools is highly desirable.

Organizational Competencies Expected:

• Client Focus

• Teamwork

• Adaptability and Flexibility

• Personal Motivation and Accountability

• Focus on Quality and Best Practices

• Problem-Solving and Judgment

• Organizational Awareness

To apply submit a cover letter & résumé.

Only those candidates selected for an interview will be notified.
Final candidates for this position will be required to undergo a criminal record check.

This position is collectively represented by the Ontario Public Service Employees Union (OPSEU) and the successful incumbent will be governed by the provisions of a collective agreement and subject to union dues.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.

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Once you have successfully applied you will receive a confirmation email.

Trouble applying? For telephone support please call 1-877-427-7717 or email support:candidate.njoynhelp@cgi.com.