** Please note this is not a remote position **

Overview

At Firetronics 2000 Inc. safety is our number one concern. We specialize in installing, maintaining and monitoring ULC fire alarm systems and we stand by our services and products, ensuring adherence to all applicable regulations, industry standards and guidelines. One of our principal goals is to be a dependable and trusted partner to our clients, authorities and associations.

Find out more information about Firetronics 2000 Inc. by visiting our website at www.firetronics.ca.

Duties and Responsibilities

• Supervise operators to ensure performance levels are met
• Train new operators
• Monitor fire and security alarm systems utilizing specialized monitoring software and equipment
• Handle all telephone calls efficiently and in a professional manner
• Notify appropriate contacts or emergency authorities such as Fire Department, Police, Emergency Medical Services in a prompt and efficient manner following strict procedures
• Diligently keep required records and files
• Prepare and distribute reports internally and to external parties as required
• Follow all established procedures, regulations and guidelines
• Other related duties as may be assigned
• Please note this is not a remote position

Qualifications

• Verbal and written fluency in both English and French
• Minimum high school diploma
• Preferred a minimum of 1 year experience in the same or similar role such as 911 Operator/Dispatcher, Customer Service Representative (CSR), Telephone Operator/Agent, Call Centre Operator/Agent, Answering Service Operator/Agent, Supervisor, etc.
• Excellent telephone and communication skills
• Flexibility to work 12-hour rotating shifts (days and nights required)
• Advanced computer proficiency with strong data entry/keyboarding skills
• Ability to work under pressure
• Attention to detail
• Ability to stay focused at all times during working hours
• Passing criminal record check

Working Conditions

• Continuous operations (24/7)
• Friendly team environment
• Career growth opportunities
• Office environment with semi-open workstations
• Located close to major highways and public transit

Job Type: Part-time

Pay: $21.00-$23.00 per hour

Benefits:

• Casual dress
• On-site parking

Schedule:

• Day shift
• Holidays
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Markham, ON L3R 6A8: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you available to work Weekends?
• Are you available to work Days or Evenings? (12 hour shifts)

Education:

• Secondary School (preferred)

Experience:

• Customer Service: 1 year (preferred)
• Supervisory/ Management: 1 year (preferred)

Language:

• English fluently (preferred)
• French fluently (required)

Work Location: In person