Top Benefits
About the role
Webinterpret is all about taking e-commerce to the next level, empowering over 12,000 sellers to expand with marketplaces with ease. For more than 16 years, we've simplified cross-border selling with powerful tools that manage everything from AI-driven ad optimisation and smart inventory syncing to handling currency fluctuations and localising listings for different markets.
What makes us unique? We’re not just helping sellers go global - we’re making it effortless. Our AI-driven tools, smart automation, and deep expertise transform complex challenges into simple, powerful solutions that drive international growth.
From massive scale listings to seamless inventory management, we handle the complexity so sellers can focus on success.
ACCOUNT MANAGER
Location: Toronto, Canada
Hybrid working: 3 days from the office, 2 days from home
RESPONSIBILITIES:
- Maintain ongoing communication with existing clients to ensure satisfaction and identify opportunities for upselling or cross-selling additional products or services. Address any issues or concerns promptly to maintain strong client relationships.
- Build strong, long-term relationships with key clients through regular communication and engagement. Understand their business objectives, challenges, and priorities.
- Identify opportunities for upselling or cross-selling additional products or services to key accounts. Collaborate with internal teams, such as sales, marketing, and product development, to develop customised solutions that meet client needs.
- Ensure high levels of client satisfaction by proactively addressing any issues or concerns that arise. Serve as the primary point of contact for resolving client inquiries and escalations.
- Meet or exceed revenue targets for assigned key accounts. Develop and execute strategic account plans to drive sales growth and maximise account profitability.
MUST HAVE:
- Experience (2+ years) in Customer-Facing teams (technical support, customer care, after-sales support, etc).
- Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
- Comfortable with Google Apps (Gmail, docs, sheets, calendar).
- College Degree IT / Computer Science preferred; high school diploma or equivalent required.
- Experience in Customer care via email, chat, and phone.
- Must be able to work under pressure and in a “nonlinear way”.
- Ability to work independently and to carry out assignments to completion.
- Moderate level of empathy.
WE OFFER:
- A competitive salary.
- Ongoing training and development.
- Advancement and career opportunities.
- Casual dress environment.
- Great company culture.
- Great benefits, insurance, and the ability to grow with a great organisation and set up staffing.
Candidates are required to have the eligibility to work in Canada for consideration for this position.
About Webinterpret
Webinterpret is a tech company acting globally to help brands and retailers conquer new markets successfully via online marketplaces. Our end-to-end cross-border solution is the key to make your product reach and convert international buyers affordably via our automated localization services, multi-language SEO & SEM and logistics. Since 2007, we have helped over 40,000 companies worldwide and generated over 300 m€ of sales.
At Webinterpret, we believe that our people are the essence of our customers’ success, therefore, we put at the center of our vision well-being at work as well as upskilling.
Top Benefits
About the role
Webinterpret is all about taking e-commerce to the next level, empowering over 12,000 sellers to expand with marketplaces with ease. For more than 16 years, we've simplified cross-border selling with powerful tools that manage everything from AI-driven ad optimisation and smart inventory syncing to handling currency fluctuations and localising listings for different markets.
What makes us unique? We’re not just helping sellers go global - we’re making it effortless. Our AI-driven tools, smart automation, and deep expertise transform complex challenges into simple, powerful solutions that drive international growth.
From massive scale listings to seamless inventory management, we handle the complexity so sellers can focus on success.
ACCOUNT MANAGER
Location: Toronto, Canada
Hybrid working: 3 days from the office, 2 days from home
RESPONSIBILITIES:
- Maintain ongoing communication with existing clients to ensure satisfaction and identify opportunities for upselling or cross-selling additional products or services. Address any issues or concerns promptly to maintain strong client relationships.
- Build strong, long-term relationships with key clients through regular communication and engagement. Understand their business objectives, challenges, and priorities.
- Identify opportunities for upselling or cross-selling additional products or services to key accounts. Collaborate with internal teams, such as sales, marketing, and product development, to develop customised solutions that meet client needs.
- Ensure high levels of client satisfaction by proactively addressing any issues or concerns that arise. Serve as the primary point of contact for resolving client inquiries and escalations.
- Meet or exceed revenue targets for assigned key accounts. Develop and execute strategic account plans to drive sales growth and maximise account profitability.
MUST HAVE:
- Experience (2+ years) in Customer-Facing teams (technical support, customer care, after-sales support, etc).
- Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
- Comfortable with Google Apps (Gmail, docs, sheets, calendar).
- College Degree IT / Computer Science preferred; high school diploma or equivalent required.
- Experience in Customer care via email, chat, and phone.
- Must be able to work under pressure and in a “nonlinear way”.
- Ability to work independently and to carry out assignments to completion.
- Moderate level of empathy.
WE OFFER:
- A competitive salary.
- Ongoing training and development.
- Advancement and career opportunities.
- Casual dress environment.
- Great company culture.
- Great benefits, insurance, and the ability to grow with a great organisation and set up staffing.
Candidates are required to have the eligibility to work in Canada for consideration for this position.
About Webinterpret
Webinterpret is a tech company acting globally to help brands and retailers conquer new markets successfully via online marketplaces. Our end-to-end cross-border solution is the key to make your product reach and convert international buyers affordably via our automated localization services, multi-language SEO & SEM and logistics. Since 2007, we have helped over 40,000 companies worldwide and generated over 300 m€ of sales.
At Webinterpret, we believe that our people are the essence of our customers’ success, therefore, we put at the center of our vision well-being at work as well as upskilling.