About the role
Company Description
Wellington Group of Companies focuses on delivering sustainable and innovative solutions to clients with the highest level of transparency and integrity. The organization values employee retention, engagement, and a positive culture. At Wellington, the emphasis is on making things happen with the dedicated team.
Role Description
This is a full-time on-site Customer Service Specialist role located in Guelph, ON. The Customer Service Specialist will be responsible for providing customer support through account management and organic growth, ensuring customer satisfaction, maintaining phone etiquette, and delivering a positive customer experience on a daily basis.
Qualifications
- Customer Support and Customer Service skills
- Experience in ensuring Customer Satisfaction and providing a positive Customer Experience
- Strong Phone Etiquette
- Excellent interpersonal and communication skills
- Ability to handle challenging customer situations with empathy and professionalism
- 3-5 years Experience in a similar role is needed.
- positive attitude and willingness to learn and grow are valued
About Wellington Motor Freight
Wellington Group of Companies is the fastest growing start up transportation company in Canada. We were awarded as one of the Top 20 Fleet's to Drive For in North America, one of only five Canadian companies that made this prestigious list. We treat our drivers with the utmost respect and our near perfect retention numbers are evidence of this.
About the role
Company Description
Wellington Group of Companies focuses on delivering sustainable and innovative solutions to clients with the highest level of transparency and integrity. The organization values employee retention, engagement, and a positive culture. At Wellington, the emphasis is on making things happen with the dedicated team.
Role Description
This is a full-time on-site Customer Service Specialist role located in Guelph, ON. The Customer Service Specialist will be responsible for providing customer support through account management and organic growth, ensuring customer satisfaction, maintaining phone etiquette, and delivering a positive customer experience on a daily basis.
Qualifications
- Customer Support and Customer Service skills
- Experience in ensuring Customer Satisfaction and providing a positive Customer Experience
- Strong Phone Etiquette
- Excellent interpersonal and communication skills
- Ability to handle challenging customer situations with empathy and professionalism
- 3-5 years Experience in a similar role is needed.
- positive attitude and willingness to learn and grow are valued
About Wellington Motor Freight
Wellington Group of Companies is the fastest growing start up transportation company in Canada. We were awarded as one of the Top 20 Fleet's to Drive For in North America, one of only five Canadian companies that made this prestigious list. We treat our drivers with the utmost respect and our near perfect retention numbers are evidence of this.