Position Summary JOB DESCRIPTION Reporting directly to Box Office (Manager), this role is responsible for supervising ticket agents and sales, for supporting the Manager prior to and during events, specifically with regard to tickets, ticket administration, and audience management and for providing excellent customer service for events. Able to work independently, and with direction, as well as within a team environment. Must be able to work flexible hours, including weeknights, weekends, and holidays.

Key Duties And Responsibilities

• Accurately supervise ticketing staff, reconcile, and oversee ticket sales, administration, and assist in the management of attendance for current and future events; balance sales and cash float and submit cash to Manager, for audit.
• Manage will call for events and maintain and report accurate count on sold and scanned tickets.
• Supervise staff breaks, and distribution of resources where required to maintain a safe and welcoming environment for staff and those in attendance
• Respond to customer inquiries and complaints; escalate issues as required
• Using the Ticketmaster host system and TM1, troubleshoot customer problems and issues as they arise, supporting ticket agents and the Manager, to ensure the best possible outcome in all situations
• Perform all duties in accordance with the guidelines, practices, rules, policies and procedures established by GCE, GCCT and Ticketmaster
• Liaise with the Manager, FOH Supervisor, Management and Ticketmaster to effectively address logistical and technical issues as they arise, adjust and adapt to facilitate the orderly and effective operation of the Arena throughout events
• Demonstrate excellent customer service skills; responding professionally, promptly, and efficiently to customer’s service requests and needs.
• File various records and reports. Perform related administrative clerical work as assigned.
• Proven computer skills, input data, process and record sales transactions.
• Proven written and verbal communication skills with the ability to communicate well.
• Demonstrate good judgment and make sound decisions
• Assist in other duties as assigned by the Manager.

Education And Qualification Requirements

• Ability to take CPR and First Aid training if not currently certified.
• Understand and adhere to established policies and procedures, including emergency procedures. (Familiarization with the location of exits and use of emergency equipment.)
• Assist Front of House/Duty Manager with procedures for injuries, illness, etc.
• Assist patrons with disability-related issues.
• Ability to provide accurate knowledge to patrons regarding venue logistics (i.e. location of the ticket office, restrooms, phones, concessions, coat check, etc.), information about the event, general building details related to operations of Casino, Hotel and Food & Beverage areas
• Ability to read event tickets (visual acuity corrected to read as small as 11-font print) in dim lighting with the use of a provided flashlight.
• Ability to stand for long periods, sometimes throughout an entire event.
• Adhere to established dress code.
• Attend required training and meetings.
• Ability to lift 20 kilograms.
• Demonstrate good judgment and makes sound decisions
• Shows commitment to personal growth, development, and leadership opportunities
• Proven written and verbal communication skills with the ability to communicate well
• Bilingual (English/French) is an asset but not required

Work Environment Considerations

• Work within a 24/7 operation with ability to work flexible hours when required (days, evenings, nights, weekends and holidays)
• Must be willing to submit to a criminal record check with results acceptable to our organization, standards and position.

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

About Us Who we are! GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN. Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career! Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!