Job ID: 56425

Job Category: Policy, Planning & Research

Division & Section: Fleet Services, Fleet Services Maintenance Operations

Work Location: Hybrid (3 days a week) in office, Union Station, 843 Eastern Ave, 1050 Ellesmere Rd and other various locations including all other Fleet Garages

Job Type & Duration: Full-time, Permanent

Salary: $103,431 - $141,247

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 29-Jul-2025 to 13-Aug-2025

Job Description

The Business Development & Improvement Analyst (BDIA) plays a key role in supporting Fleet Services through strategic research, data analysis, and process improvement initiatives. This position develops business cases, policies, and performance metrics to enhance operations and service delivery. The BDIA collaborates with various stakeholders, coordinates projects from planning to implementation, and ensures continuous improvement by monitoring outcomes and recommending actionable solutions.

Major Responsibilities

• Supports the research and development of strategic initiatives, policies and regulations required to support Fleet Services processes and operation.

• Collect, analyze, and interpret complex operational data to develop actionable insights, KPIs, and performance dashboards that drive decision-making and continuous improvement.

• Conducts research taking into consideration developments within the field, corporate policies and practices, legislation and initiatives by other levels of government, while ensuring effective teamwork, communication, high standards of work quality and organizational performance and continuous learning of their team.

• Assist in the development of a portfolio of major, multi-stakeholder projects and programs associated with implementation of key Fleet Services and City priorities.

• Builds and maintain strong and cooperative working relationships with Fleet Services groups, Client Divisions and other respective stakeholders.

• Prepare clear business cases, cost-benefit analyses, and reports for senior management, providing recommendations that deliver operational efficiencies and cost savings.

• Develops Divisional policies and procedures ensuring they comply with corporate policies, consults with key stakeholders to ensure policies meet Corporate and client needs.

• Coordinates the implementation of assigned projects with other initiatives and provides senior management with timely, comprehensive reports identifying project objectives, results and changes and makes recommendations on corrective actions.

• Utilizes established metrics and establishes new ones as required and analyzes fleet data.

• Recommends service delivery options and/or structural changes in the development of environmental and operations changes, including continuous improvement initiatives.

• Monitor project outcomes, analyze fleet data trends, and recommend corrective actions to address performance gaps.

• Assists operations with training staff to develop awareness and enhance commitment to divisional and corporate goals and performance commitments.

• Support the development of divisional policies, procedures, and continuous improvement programs; facilitate staff engagement and training to embed best practices.

• Develops project terms of reference, project objectives, budget and resource requirements, methodologies and implementation strategies, monitors outcomes.

• Build strong relationships and work directly with all Fleet Services garages and frontline staff, working in-person to understand operational needs, gather feedback, and implement practical process improvements that align with divisional goals.

Key Qualifications

• Post-secondary education in Business Administration, Business Analysis, Statistics, Computer Science or an equivalent combination of education and relevant experience.

• Extensive experience with data visualization programs such as Power BI, Tableau, etc.

• Considerable project management skills with experience in planning, budgeting, scoping, contracting, and the ability to define and track deliverables, deadlines, accountabilities, budget and resources.

• Experience with developing and monitoring Key Performance Indicators (KPIs)

• Extensive experience applying quantitative and qualitative analytical methods (including but not limited to trend analysis, regression analysis, pattern recognition and developing effective processes for continual monitoring) and to operationalize research questions and issues.

• Significant experience in working effectively at all levels of the organization to achieve divisional objectives and develop the trust and confidence of key constituents at all levels of the organization.

• Considerable experience conducting analysis and studies, preparing staff reports, briefing notes, business cases, and/or strategy papers.

• Considerable experience as a fully accountable project leader delivering multi-stakeholder projects and programs and the ability to design, manage and prioritize multiple projects concurrently in a deadline driven environment with attention to detail.

• Knowledge of applicable federal and provincial environment and transportation legislation.

• Experience and ability to work in a team environment and motivate staff and other partners in achieving the City's and divisional goals.

• Sound judgement and proven ability to exercise discretion and handle matters of a confidential and sensitive nature.

• Superior oral and written communication, presentation and interpersonal skills with the ability to communicate effectively to all levels of the organization, as well as with business interests and other stakeholders.

• Excellent organizational and planning skills with the ability to set priorities and manage short turnaround times.

• Considerable experience and proficiency with a variety of computerized office systems including, FleetFocus M5, MS Office (i.e. Word, Excel, and PowerPoint), MS Project, Visio and database software packages.

• A valid Ontario Class “G” Driver’s License with the ability to obtain a City driver’s permit upon employment.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.