Coordinator, Retail Food Operations - Burnaby Hospital
Top Benefits
About the role
Salary range: The salary range for this position is CAD $38.12 - $54.80 / hour Why Fraser Health?:
Are you someone who is passionate about making a difference in the lives of others?
We are hiring for a Full Time Coordinator, Retail Food Operations at Burnaby Hospital
Education, Training and Experience
- A level of education, training and experience equivalent to a Diploma in Food Service Administration or related field or completion of an approved post-secondary course as a Food Service Supervisor/Manager and five (5) years’ recent related experience in service management in health facilities including operational experience with quality assurance programs and food service policy and procedures within a healthcare setting. Completion of relevant health care administration courses and graduation from a recognized culinary training course is an asset
We are committed to staff wellness and planetary health and have active working groups to support these initiatives. In addition, we value career advancement and offer professional development and education opportunities.
Burnaby Hospital is a community hospital with a bed capacity of 259 acute care beds and eight neonatal intensive care bassinettes. As a large community hospital, Burnaby Hospital provides a full range of primary and secondary acute care and a number of specialized services such as 24/7 emergency care, general and internal medicine, general surgery, orthopedics, gynecology, urology, level one and two obstetrics, neonatal intensive care and tertiary palliative care, adult psychiatry, ambulatory care and other outpatient clinics.
The Burnaby Hospital redevelopment project is a multi-phase project that will transform the hospital into a modernized medical and surgical health care campus. Phase one is slated to open in spring 2025 and phase two in 2030.
Highlights of the two-phase redevelopment project include:
- Expanded Emergency Department with additional treatment spaces
- New health care pavilion with 83 beds to support maternity, neonatal intensive care, medicine and mental health patients
- New operating rooms, procedure rooms and recovery spaces
- New acute care tower with 160 beds
- New medical imaging department
- New integrated BC Cancer Centre
Burnaby Hospital plays an essential role to those living in the community by delivering a variety health care services. Services and specialties include emergency medicine, intermediate-level critical care, medical imaging, internal medicine, hospitalist medicine, geriatric medicine, neurology, gastroenterology, palliative, psychiatry, oncology, outpatient clinics, and an extensive surgery program with anesthesia, orthopedics, general surgery, ENT, ophthalmology, obstetrics and gynecology, urology and plastics specialties.
We are committed to staff wellness and planetary health and have active working groups to support these initiatives. In addition, we value career advancement and offer professional development and education opportunities.
Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields. Fraser Health offers opportunities for career growth and advancement and competitive benefits, including but not limited, to:
- Four weeks of vacation to start.
- Comprehensive 100% employer paid benefits.
- Immediate enrollment in a defined municipal pension plan.
- 87% maternity top-up.
- 50% subsidy on TransLink passes.
Come work with us!
We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.
Detailed Overview:
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Reporting to the Manager, Retail Food Operations, the Coordinator is responsible for providing day-to-day operations management for a designated food operations portfolio by supervising staff, making resource planning and selection decisions in collaboration with the Manager, coordinating work assignments, establishing orientation, and training plans, establishing performance expectations, conducting performance evaluations and resolves disciplinary matters.
The Coordinator maintains and provides statistical, financial and quality improvement reports as required and assumes overall operation of the department in the absence of the Manager.
Responsibilities:
- Oversees all food operations staff within the department by providing leadership and direction, coordinating work assignments, approving vacations, ensuring continual staff development by determining related training and orientation requirements and maintaining all related documentation.
- Supports the Manager by participating in committees and meetings involving clients, contractors and residents/patients and other partners.
Ensures that materials and requirements meet established standards and applicable policies, practices, and procedures are understood and followed. - Coordinates designated retail food operations, cafeteria, mobile ordering, and catering services including menu inquiries.
- Establishes and oversees standardized production schedules, inventory levels and reheat methods. Evaluates foods being prepared, served, and distributed to ensure established standards of quality, quantity and safety are maintained.
- Builds positive relationships and performs customer relations duties related to client problems, listens to client issues, takes follow-up action, and resolves as required.
- Monitors and evaluates the achievement of service objectives for the service area. Promotes positive interdepartmental relationships through effective communication consulting and negotiating with user departments.
- Monitors the daily work activity of personnel within the assigned area, interprets, and communicates regulations and standards to staff to ensure safety procedures set by the department and regulatory agencies, such as Food Safe bylaws and WorkSafe BC are fully complied with.
- Screens job applicants for designated service area. Conducts interviews and reference checks and screens applicants for internal and external job postings and completes competition score sheets and awards positions. Offers employment to qualified candidates.
- Assists the Manager to promote and enhance service excellence, evaluates operations, and develops improvements in operating processes and equipment and facilities to maximize productivity, and service levels for assigned functions. Reports to Manager on identified observations and outcomes, such as pros, cons, risks, and areas needing improvement. Makes recommendations to the Manager as required.
- Provides input to the Manager or designate regarding capital and operating budget requirements and is accountable for monitoring and controlling expenditures in designated service areas. Monitors and reports on budget variances, advising the Manager or designate of issues and concerns.
- Evaluates employee performance and manages attendance according to established procedures. Coaches and disciplines staff in the designated service area following discussion with the Manager. This position applies the collective agreement in consultation with Human Resources.
- Performs other related duties as assigned.
Qualifications:
A level of education, training and experience equivalent to a Diploma in Food Service Administration or related field or completion of an approved post-secondary course as a Food Service Supervisor/Manager and five (5) years’ recent related experience in service management in health facilities including operational experience with quality assurance programs and food service policy and procedures within a healthcare setting. Completion of relevant health care administration courses and graduation from a recognized culinary training course is an asset.
COMPETENCIES:
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities
- Ability to communicate effectively orally and in writing at various levels of the organization.
- Demonstrated knowledge of quality assurance systems. Demonstrated ability to supervise.
- Ability to resolve issues in a customer service environment, tactfully and equitably, with minimal supervision.
- Demonstrated ability to handle stressful situations in a consistent and positive manner.
- Demonstrated analytical, problem solving and dispute resolution skills.
- Demonstrated ability to work effectively, both independently and as part of a team.
- Able to effectively prioritize workload.
- Able to work under pressure to meet deadlines.
- Ability to operate related equipment, including relevant computer applications.
- Physical ability to perform the duties of the job.
About Fraser Health Authority
The ❤️ of health care from Burnaby to Boston Bar on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations, and is home to 32 First Nations within the territories of the Fraser Salish region.
Coordinator, Retail Food Operations - Burnaby Hospital
Top Benefits
About the role
Salary range: The salary range for this position is CAD $38.12 - $54.80 / hour Why Fraser Health?:
Are you someone who is passionate about making a difference in the lives of others?
We are hiring for a Full Time Coordinator, Retail Food Operations at Burnaby Hospital
Education, Training and Experience
- A level of education, training and experience equivalent to a Diploma in Food Service Administration or related field or completion of an approved post-secondary course as a Food Service Supervisor/Manager and five (5) years’ recent related experience in service management in health facilities including operational experience with quality assurance programs and food service policy and procedures within a healthcare setting. Completion of relevant health care administration courses and graduation from a recognized culinary training course is an asset
We are committed to staff wellness and planetary health and have active working groups to support these initiatives. In addition, we value career advancement and offer professional development and education opportunities.
Burnaby Hospital is a community hospital with a bed capacity of 259 acute care beds and eight neonatal intensive care bassinettes. As a large community hospital, Burnaby Hospital provides a full range of primary and secondary acute care and a number of specialized services such as 24/7 emergency care, general and internal medicine, general surgery, orthopedics, gynecology, urology, level one and two obstetrics, neonatal intensive care and tertiary palliative care, adult psychiatry, ambulatory care and other outpatient clinics.
The Burnaby Hospital redevelopment project is a multi-phase project that will transform the hospital into a modernized medical and surgical health care campus. Phase one is slated to open in spring 2025 and phase two in 2030.
Highlights of the two-phase redevelopment project include:
- Expanded Emergency Department with additional treatment spaces
- New health care pavilion with 83 beds to support maternity, neonatal intensive care, medicine and mental health patients
- New operating rooms, procedure rooms and recovery spaces
- New acute care tower with 160 beds
- New medical imaging department
- New integrated BC Cancer Centre
Burnaby Hospital plays an essential role to those living in the community by delivering a variety health care services. Services and specialties include emergency medicine, intermediate-level critical care, medical imaging, internal medicine, hospitalist medicine, geriatric medicine, neurology, gastroenterology, palliative, psychiatry, oncology, outpatient clinics, and an extensive surgery program with anesthesia, orthopedics, general surgery, ENT, ophthalmology, obstetrics and gynecology, urology and plastics specialties.
We are committed to staff wellness and planetary health and have active working groups to support these initiatives. In addition, we value career advancement and offer professional development and education opportunities.
Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields. Fraser Health offers opportunities for career growth and advancement and competitive benefits, including but not limited, to:
- Four weeks of vacation to start.
- Comprehensive 100% employer paid benefits.
- Immediate enrollment in a defined municipal pension plan.
- 87% maternity top-up.
- 50% subsidy on TransLink passes.
Come work with us!
We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.
Detailed Overview:
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Reporting to the Manager, Retail Food Operations, the Coordinator is responsible for providing day-to-day operations management for a designated food operations portfolio by supervising staff, making resource planning and selection decisions in collaboration with the Manager, coordinating work assignments, establishing orientation, and training plans, establishing performance expectations, conducting performance evaluations and resolves disciplinary matters.
The Coordinator maintains and provides statistical, financial and quality improvement reports as required and assumes overall operation of the department in the absence of the Manager.
Responsibilities:
- Oversees all food operations staff within the department by providing leadership and direction, coordinating work assignments, approving vacations, ensuring continual staff development by determining related training and orientation requirements and maintaining all related documentation.
- Supports the Manager by participating in committees and meetings involving clients, contractors and residents/patients and other partners.
Ensures that materials and requirements meet established standards and applicable policies, practices, and procedures are understood and followed. - Coordinates designated retail food operations, cafeteria, mobile ordering, and catering services including menu inquiries.
- Establishes and oversees standardized production schedules, inventory levels and reheat methods. Evaluates foods being prepared, served, and distributed to ensure established standards of quality, quantity and safety are maintained.
- Builds positive relationships and performs customer relations duties related to client problems, listens to client issues, takes follow-up action, and resolves as required.
- Monitors and evaluates the achievement of service objectives for the service area. Promotes positive interdepartmental relationships through effective communication consulting and negotiating with user departments.
- Monitors the daily work activity of personnel within the assigned area, interprets, and communicates regulations and standards to staff to ensure safety procedures set by the department and regulatory agencies, such as Food Safe bylaws and WorkSafe BC are fully complied with.
- Screens job applicants for designated service area. Conducts interviews and reference checks and screens applicants for internal and external job postings and completes competition score sheets and awards positions. Offers employment to qualified candidates.
- Assists the Manager to promote and enhance service excellence, evaluates operations, and develops improvements in operating processes and equipment and facilities to maximize productivity, and service levels for assigned functions. Reports to Manager on identified observations and outcomes, such as pros, cons, risks, and areas needing improvement. Makes recommendations to the Manager as required.
- Provides input to the Manager or designate regarding capital and operating budget requirements and is accountable for monitoring and controlling expenditures in designated service areas. Monitors and reports on budget variances, advising the Manager or designate of issues and concerns.
- Evaluates employee performance and manages attendance according to established procedures. Coaches and disciplines staff in the designated service area following discussion with the Manager. This position applies the collective agreement in consultation with Human Resources.
- Performs other related duties as assigned.
Qualifications:
A level of education, training and experience equivalent to a Diploma in Food Service Administration or related field or completion of an approved post-secondary course as a Food Service Supervisor/Manager and five (5) years’ recent related experience in service management in health facilities including operational experience with quality assurance programs and food service policy and procedures within a healthcare setting. Completion of relevant health care administration courses and graduation from a recognized culinary training course is an asset.
COMPETENCIES:
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities
- Ability to communicate effectively orally and in writing at various levels of the organization.
- Demonstrated knowledge of quality assurance systems. Demonstrated ability to supervise.
- Ability to resolve issues in a customer service environment, tactfully and equitably, with minimal supervision.
- Demonstrated ability to handle stressful situations in a consistent and positive manner.
- Demonstrated analytical, problem solving and dispute resolution skills.
- Demonstrated ability to work effectively, both independently and as part of a team.
- Able to effectively prioritize workload.
- Able to work under pressure to meet deadlines.
- Ability to operate related equipment, including relevant computer applications.
- Physical ability to perform the duties of the job.
About Fraser Health Authority
The ❤️ of health care from Burnaby to Boston Bar on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations, and is home to 32 First Nations within the territories of the Fraser Salish region.